Christine Duncan
Dum,West Du
Summary
Dynamic professional with a strong foundation in communication skills, coaching and development, and team development. Adept at training analysis and time management, ensuring optimal customer experience and commercial awareness. Committed to leveraging these skills to drive organisational success and foster a collaborative work environment.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Area Training Manager
The Works
Glasgow, Renfrewshire
06.2020 - Current
- Designed and delivered a learning curricular to support manager learning needs.
- Conducted inductions for new managers and deputy managers in the area, ensuring comprehensive onboarding.
- Developed training plans for new manager inductions, facilitating effective learning experiences.
- Collaborated with training, providing feedback to identify areas for improvement.
- Ensured timely completion of compliance training to meet organisational deadlines.
- Developed and implemented successful onboarding and training of new Area Training Managers, supporting their transition into the role.
- Fostered a Learning Culture within own team and other ATMs
Store manager
The Works Stores Ltd
Glasgow, Renfrewshire
11.2015 - Current
- Leading, recruiting, training, and developing the team to enhance performance and customer experience.
- Coached team members to ensure exceptional customer service delivery.
- Achieving sales targets, ranking the Braehead store as the 2nd highest cash-generating store in Scotland and among the Top 30 stores in the company.
- Delivered effective store promotions, optimised matrix layouts, and implemented planograms.
- Managed staff rotas and holiday planning to ensure optimal coverage.
- Executed stocktaking and stock loss procedures to maintain inventory accuracy.
- Oversaw cash handling and banking processes to ensure compliance and security.
- Maintained knowledge of GDPR and Information Security policies and procedures.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas
- for improvement.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Coached underperforming employees improving their job performance significantly.
Lead associate
BHS
Clydebank, West Dunbartonshire
11.2010 - 11.2015
Funstar/Dancer
Haven Holidays
Various, Various
03.2008 - 11.2010
Education
Bachelor of Arts - Dance
De Montfort University
Leicester 09.2003 - 06.2006
Skills
- Communication skills
- Coaching and Development
- Team Development
- Training Analysis
- Time Management
- Customer Experience
- Commercial Awareness
Affiliations
- I have a love of Books, and run my own Bookstagram Page.
- Crafting - Enjoy Cross Stitching, Diamond Art and Card Making
- Musical Theatre - Have a love of going to see Musicals
Languages
English
Native
British Sign language
Beginner
References
References available upon request.
Timeline
Area Training Manager
The Works
06.2020 - Current
Store manager
The Works Stores Ltd
11.2015 - Current
Lead associate
BHS
11.2010 - 11.2015
Funstar/Dancer
Haven Holidays
03.2008 - 11.2010
Bachelor of Arts - Dance
De Montfort University
09.2003 - 06.2006
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