CHRISTINE DUKE

• Adaptability Across Functions: Took on diverse roles across various functions, which contributed to 10% reduction in project turnaround time and demonstrated flexibility in meeting the company's evolving needs.
• Innovative Problem-Solving: Developed and implemented innovative solutions to solve challenges unique in a startup environment.
• Competitive Quoting System: Implemented an efficient quoting system, which reduced supplier costs and improved quote conversion rates by 15%.
• Sales Boosting Itineraries: Focused on developing sample itineraries for the company website resulting in increased sales.
• Salesforce Data Accuracy: Maintained accurate records of all call activity and outcomes in Salesforce, contributing to improvement in data reliability and supporting better decision-making in sales strategies.

• Top Sales Performer: Consistently ranked as top salesperson, regularly exceeding sales targets by 15-20% through effective client engagement and strategic sales approaches.
• Client Relationship Building: Provided exceptional service to both new and existing clients, resulting in repeat business and long-term client retention.
• Sales Opportunity Expansion: Increased sales opportunities by 20% through prompt and effective quote follow-up, ensuring high conversion rate of leads to bookings.
• Team Leadership and Development: Boosted team morale and performance by leading coaching and mentoring sessions for junior consultants, contributing to a 10% overall improvement in team sales.
• Supplier Relationship Management: Maintained strong, positive relationships with suppliers through regular communication, ensuring a smooth and collaborative working environment.
• Continuous Improvement Support: Enhanced service quality by analysing feedback from clients, agents, and ground handlers. This led to significant improvements in service delivery.
• Product Development Collaboration: Supported the Marketing and Product Departments in creating tailored holiday products for clients, leading to a 20% increase in product sales.

Travelled independently across Africa, Asia, and Australia. While in Asia, I volunteered at Wildlife Friends Foundation Thailand, where I took on various responsibilities, including caring for rescued animals and providing environmental enrichment.

• Adherence to Procedures: Rigorously complied with all standard operating procedures and good manufacturing practices, ensuring consistent quality and regulatory compliance.
• Database Management: Maintained and updated the Excel database meticulously, effectively tracking line performance and contributing to improvement in data accuracy.
• Audit Support: Delivered high-quality support during audits, which played a key role in enhancing health and safety levels and establishing best practices for safe working environments.