Christine David
Sales Professional
Loughborough
Summary
Highly motivated and passionate individual with extensive sales, management and customer service experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Looking to making an impact to your business by showcasing her excellent selling, communication and relationship skills to effect real commercial value to the company. Eager to advance and grow with a company that is focused in building good and lasting relationships with clients and setting the bar in the industry.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Administration Officer
Charnwood Borough Council
11.2022 - Current
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Maintaining and inputting data into a range of databases/spreadsheets to support the Service in completion of government statistical returns and to monitor performance
Repairs Section Manager
Francis & Gaye Jewellers Ltd
03.2019 - 10.2022
- Increased the repairs section profit year after year while maintaining good customer relations reflected through company figures and high customer retention rate
- Resolved customer service escalations to promote mutually beneficial outcomes whilst making sure all resolutions are in line with the company’s goals and procedures
- Identified section KPIs and created measurement mechanism to track operations efficiency and identified underperforming stock
- Supported and trained staff on a day to day basis and scheduled weekly section meetings to review emerging challenges, identify opportunities and recognize staff efforts
- Compared production costs of special makes jewellery or repairs to customer's budget and adjusted variables to achieve compliance.
- Monitored special orders production schedules and applied effective time management to meet tight deadlines
E-commerce Sales Assistant
Francis & Gaye Jewellers Ltd
10.2017 - 03.2019
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods and delivered prompt and courteous service.
- Fulfilling online orders in a timely manner and using e-commerce systems in processing online orders
- Responding to external customers in a professional and timely manner, resolving any issues.
- Implemented and followed proper controls and guidelines to enable maximum e-commerce volume.
Customer Sales Advisor
Francis & Gaye Jewellers
09.2016 - 10.2017
- Consistently achieved or exceeded company-defined sales quotas resulting in being one of the top performers of the company.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings that resulted in increase sales productivity and volume.
- Resolved concerns with products or services to help with retention and drive sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded customer base.
Education
Certificate in Diamond Essentials -
Gemological Institute of America
12.2022 - 03.2023
Google Project Management Certificate -
Coursera
Bachelor of Science - Accountancy
San Beda University
05.2009 - 05.2013
High School Diploma - undefined
Pateros Catholic School
06.2005 - 03.2009
Skills
Sales
Timeline
Certificate in Diamond Essentials -
Gemological Institute of America
12.2022 - 03.2023
Administration Officer
Charnwood Borough Council
11.2022 - Current
Repairs Section Manager
Francis & Gaye Jewellers Ltd
03.2019 - 10.2022
E-commerce Sales Assistant
Francis & Gaye Jewellers Ltd
10.2017 - 03.2019
Customer Sales Advisor
Francis & Gaye Jewellers
09.2016 - 10.2017
Bachelor of Science - Accountancy
San Beda University
05.2009 - 05.2013
High School Diploma - undefined
Pateros Catholic School
06.2005 - 03.2009
Google Project Management Certificate -
Coursera
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