Christine Cornish
Mansfield,United Kingdom
Summary
Personal Statement
Having worked for Mansfield District Council most of my working life I have gained valuable extensive knowledge and experience of local government and the decision making process and have a thorough knowledge and understanding of local governance and an awareness of the political environment both locally and nationally.
I understand how both local and national politics can impact on the decisions the Council makes and am aware being clear, concise and accurate during this process is important
I am passionate about helping provide good quality services to our communities and residents and have always had a good working relationship with members, colleagues, customers, and stakeholders
Overview
39
39
years of professional experience
3
3
years of post-secondary education
Work history
Outpatient Booking Officer
Sherwood Forest Hospital
Sutton in Ashfield, Nottinghamshire
2024.10 - 2025.03
- Booking and cancelling outpatient clinic appointments efficiently and effectively.
- - Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
- - Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
- - Maximising the utilisation of all clinic slots to ensure the best possible patient care.
Senior Customer Service Advisor
Mansfield District Council
Mansfield, Nottinghamshire
2019.07 - 2024.04
- Ensuring the day to day running of Customer services, providing a comprehensive high quality customer focussed advice and information Service to visitors, telephone callers, and on line customers of the organisation.
- Supporting the Customer Services Manager
- Supervising and supporting Customer Service Advisors
- Dealing with complex enquires and difficult customers
- Liaising and meeting with stakeholders, including internal and external Partner Services
- Keeping up to date with Changes to legislation, policies and procedures across a wide range of Service areas
- Regular one to one meetings with Advisors, advising on training and development options
- Providing cover and assistance on telephones, reception and online enquiries when required
Customer service advisor
Mansfield District Council
Mansfield, Nottinghamshire
1986.04 - 2024.04
- Dealing with all enquires from customers accessing our services , face to face, telephone calls and on line
- Providing a high quality customer focussed information and advice Service
- Reporting service requests, complaints and updating information on the relevant systems for customers
- Assistance and advice completing applications for Housing Benefit, council tax, planning and building control
- Dealing with enquires from members, staff, officer's and other organisations based in the Civic Centre.
- Working as part of a Team being proactive , using initiative making decisions to resolve issues and queries.
Technical Officer Planning & Building Control
Mansfield District Council
Mansfield, Nottinghamshire
2002.01 - 2003.01
- Processing, Planning & Building Regulation Applications
- Checking Applications and dealing with Customer Enquiries
- Preparing information for Committee Reports
- Assisting Planning Officer's with consultation information
Allocation/Lettings Officer Housing Department
Mansfield District Council
Mansfield, Nottinghamshire
2000.04 - 2001.04
- Processing Housing Applications
- Tenancy Reference Checks
- House viewings with prospective tenants
- Dealing with Customer Enquires
Education
O' levels/ CSE's - English Literature/Language, Maths, History, Social Studies, Commerce
All Saints School
Mansfield, NottinghamshireNVQ Level 3 - Management & Leadership
West Nottinghamshire College
Mansfield 2019.09 - 2020.08
Diploma - Administrative Management
West Nottinghamshire College
Mansfield 1996.08 - 1997.08
NVQ Level 3 - Customer Services
Leicester College
Leicester 2011.05 - 2012.03
Skills
- Excellent Interpersonal Skills
- Team Leadership/Staff Management
- Problem Solving
- Time Management/ prioritising tasks, managing schedules/deadlines
- Use Initiative to work independently and resolve problems in pressurised environment
- Work flexibly and cope with changing demands
- Maintain confidentiality, adhering to Data Protection Protocol & Legislation
- Informed Decision Making
- Attention to detail/Accuracy
- Teamwork ability to work with others to achieve service performance
- Ability to gather, analyse and interpret information
- ICT Skills , Microsoft, Excel, Gov Tech, MDC services software, NHS specific software
Timeline
Outpatient Booking Officer
Sherwood Forest Hospital
2024.10 - 2025.03
NVQ Level 3 - Management & Leadership
West Nottinghamshire College
2019.09 - 2020.08
Senior Customer Service Advisor
Mansfield District Council
2019.07 - 2024.04
NVQ Level 3 - Customer Services
Leicester College
2011.05 - 2012.03
Technical Officer Planning & Building Control
Mansfield District Council
2002.01 - 2003.01
Allocation/Lettings Officer Housing Department
Mansfield District Council
2000.04 - 2001.04
Diploma - Administrative Management
West Nottinghamshire College
1996.08 - 1997.08
Customer service advisor
Mansfield District Council
1986.04 - 2024.04
O' levels/ CSE's - English Literature/Language, Maths, History, Social Studies, Commerce
All Saints School