Christine Cornish
Mansfield,United Kingdom
Summary
Personal Statement
Having worked for Mansfield District Council most of my working life I have gained valuable extensive knowledge and experience of local government and the decision making process and have a thorough knowledge and understanding of local governance and an awareness of the political environment both locally and nationally.
I understand how both local and national politics can impact on the decisions the Council makes and am aware being clear, concise and accurate during this process is important
I am passionate about helping provide good quality services to our communities and residents and have always had a good working relationship with members, colleagues, customers, and stakeholders
Overview
39
39
years of professional experience
3
3
years of post-secondary education
Work history
Outpatient Booking Officer
Sherwood Forest Hospital
Sutton in Ashfield, Nottinghamshire
10.2024 - 03.2025
- Booking and cancelling outpatient clinic appointments efficiently and effectively.
- - Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
- - Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
- - Maximising the utilisation of all clinic slots to ensure the best possible patient care.
Senior Customer Service Advisor
Mansfield District Council
Mansfield, Nottinghamshire
07.2019 - 04.2024
- Ensuring the day to day running of Customer services, providing a comprehensive high quality customer focussed advice and information Service to visitors, telephone callers, and on line customers of the organisation.
- Supporting the Customer Services Manager
- Supervising and supporting Customer Service Advisors
- Dealing with complex enquires and difficult customers
- Liaising and meeting with stakeholders, including internal and external Partner Services
- Keeping up to date with Changes to legislation, policies and procedures across a wide range of Service areas
- Regular one to one meetings with Advisors, advising on training and development options
- Providing cover and assistance on telephones, reception and online enquiries when required
Customer service advisor
Mansfield District Council
Mansfield, Nottinghamshire
04.1986 - 04.2024
- Dealing with all enquires from customers accessing our services , face to face, telephone calls and on line
- Providing a high quality customer focussed information and advice Service
- Reporting service requests, complaints and updating information on the relevant systems for customers
- Assistance and advice completing applications for Housing Benefit, council tax, planning and building control
- Dealing with enquires from members, staff, officer's and other organisations based in the Civic Centre.
- Working as part of a Team being proactive , using initiative making decisions to resolve issues and queries.
Technical Officer Planning & Building Control
Mansfield District Council
Mansfield, Nottinghamshire
01.2002 - 01.2003
- Processing, Planning & Building Regulation Applications
- Checking Applications and dealing with Customer Enquiries
- Preparing information for Committee Reports
- Assisting Planning Officer's with consultation information
Allocation/Lettings Officer Housing Department
Mansfield District Council
Mansfield, Nottinghamshire
04.2000 - 04.2001
- Processing Housing Applications
- Tenancy Reference Checks
- House viewings with prospective tenants
- Dealing with Customer Enquires
Education
O' levels/ CSE's - English Literature/Language, Maths, History, Social Studies, Commerce
All Saints School
Mansfield, NottinghamshireNVQ Level 3 - Management & Leadership
West Nottinghamshire College
Mansfield 09.2019 - 08.2020
Diploma - Administrative Management
West Nottinghamshire College
Mansfield 08.1996 - 08.1997
NVQ Level 3 - Customer Services
Leicester College
Leicester 05.2011 - 03.2012
Skills
- Excellent Interpersonal Skills
- Team Leadership/Staff Management
- Problem Solving
- Time Management/ prioritising tasks, managing schedules/deadlines
- Use Initiative to work independently and resolve problems in pressurised environment
- Work flexibly and cope with changing demands
- Maintain confidentiality, adhering to Data Protection Protocol & Legislation
- Informed Decision Making
- Attention to detail/Accuracy
- Teamwork ability to work with others to achieve service performance
- Ability to gather, analyse and interpret information
- ICT Skills , Microsoft, Excel, Gov Tech, MDC services software, NHS specific software
Timeline
Outpatient Booking Officer
Sherwood Forest Hospital
10.2024 - 03.2025
NVQ Level 3 - Management & Leadership
West Nottinghamshire College
09.2019 - 08.2020
Senior Customer Service Advisor
Mansfield District Council
07.2019 - 04.2024
NVQ Level 3 - Customer Services
Leicester College
05.2011 - 03.2012
Technical Officer Planning & Building Control
Mansfield District Council
01.2002 - 01.2003
Allocation/Lettings Officer Housing Department
Mansfield District Council
04.2000 - 04.2001
Diploma - Administrative Management
West Nottinghamshire College
08.1996 - 08.1997
Customer service advisor
Mansfield District Council
04.1986 - 04.2024
O' levels/ CSE's - English Literature/Language, Maths, History, Social Studies, Commerce
All Saints School
Similar Profiles
VEESHAL GOOLAUPVEESHAL GOOLAUP
Staff Nurse at Sherwood Forest HospitalStaff Nurse at Sherwood Forest Hospital
Paulina QuainooPaulina Quainoo
Bank Adult Nurse at Sherwood Forest HospitalBank Adult Nurse at Sherwood Forest Hospital
Katie ThorpeKatie Thorpe
Administrator officer at Chesterfield Royal Hospital NHS TrustAdministrator officer at Chesterfield Royal Hospital NHS Trust
Steven WilsonSteven Wilson
HGV Class 1 driver at B TAYLOR & SONHGV Class 1 driver at B TAYLOR & SON
