Christine Archer
READING,Berkshire
Summary
Compassionate and experienced team member with a strong work ethic and commitment to enhancing health and wellbeing through exceptional care delivery. Proactive communicator with proven rapport-building abilities, fostering positive relationships in diverse environments.
Overview
26
26
years of professional experience
7
7
years of post-secondary education
Work history
Domiciliary Carer
Thames Care
READING, Berkshire
08.2019 - 03.2022
- Worked flexibly across various shifts including weekends and bank holidays; meeting the needs of our clients in their own homes.
- Undertook tasks such as assisting clients to get up from bed, assisting with personal care; administered medication as directed at appropriate times; prepared meals according to dietary requirements as advised. Often assisted with feeding clients when necessary. Undertook household chores such as cleaning, laundry and shopping; ensuring a tidy living space.
- Documented patient information accurately, maintaining confidentiality at all times.
- Assisted with mobility, promoting independence and dignity for a better quality of life.
- Observed changes in emotion or body condition; provided appropriate professional intervention when necessary.
- Fostered relationships with clients' families.
- Provided companionship to alleviate feelings of loneliness and isolation.
Sales Assistant
Neptune
Hare Hatch, Reading, Berkshire
09.2014 - 08.2019
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Demonstrated products effectively leading to increased sales conversions.
- Improved customer service by efficiently handling queries and complaints both face to face and over the telephone.
- Assisted customers with product selection for optimal satisfaction.
- Offered ideas and advice to enhance customer experiences.
- Assisted customers in locating specific items to boost satisfaction.
- Handled cash and card transactions using a cash register, ensuring accurate accounting at the end of each shift.
- Followed company procedures and guidelines for smooth retail operations.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Wrapped items with Christmas wrap during the Christmas period.
- Took Part in regular stock takes.
Private Medical Secretary
Berkshire Independent Hospital and Circle Hospital
Reading, Berkshire
01.2000 - 09.2014
- As Secretary to an ENT Surgeon and Neurologist, my busy role included running the Consultant's diaries, making clinic appointments; preparing patient's notes and making them available for clinic appointments. Arranging surgery lists including booking theatre and at times liaising with the anaesthetist.
- Processed payments making cheques and reports available for the Consultant.
- Prepared correspondence, audio transcription, reports and general typing using Patient Management System.
- Contributed to regular team meetings.
- Supported hospital staff for smooth day-to-day operations.
- Developed friendly relationships with patients to improve their comfort level during visits.
- Co-ordinated health insurance claims for timely reimbursement
- Produced annual reports for the Consultant's accountant.
- Maintained patient confidentiality by adhering to strict data protection policies.
- Promoted a positive patient experience through professional telephone etiquette.
- Transcribed medical reports accurately, reducing errors in documentation.
- Improved office efficiency with organised filing systems.
- Managed medical records, ensuring accuracy and accessibility.
- Answered phone enquiries and transferred calls to specific departments.
- Photocopied and scanned documents to update patient records.
- Registered information on database to maintain accurate and updated details.
- Collected information from patients via face-to-face or telephone conversations.
Medical Secretary
Royal Berkshire Hospital
READING, Berkshire
01.1998 - 01.2000
- Worked as NHS Medical Secretary to a Consultant Dermatologist.
- Transcribed medical reports accurately, reducing errors in documentation.
- Provided administrative support to medical staff, enhancing their productivity levels.
- Managed medical records, ensuring accuracy and accessibility.
- Maintained Consultant's diary; maintaining confidentiality by adhering to strict data protection policies.
- Promoted a positive patient experience through professional telephone etiquette.
- Efficiently managed patient records with organised filing systems.
- Typed dictation and audiotapes from doctors producing letters to GP's.
- Answered phone enquiries and transferred calls to specific departments.
- Photocopied and scanned documents to update patient records.
- Registered information to maintain accurate and updated details.
- Managed minor operation's calendar and scheduled appointments for patients seen in clinic.
- Prepared correspondence, audio transcription, reports and general typing using Patient Management System.
- Prepared patient notes for clinic appointments.
Medical receptionist in GP
Melrose Surgery
READING, Berkshire
01.1997 - 01.1998
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Managed telephone lines, providing accurate information to callers when required.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Managed manual filing systems.
- Dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer satisfaction levels.
- Organised regular follow-ups with patients for improved health outcomes.
Medical receptionist in GP
Balmore Park Surgery
Caversham, Berkshire
01.1996 - 01.1997
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Managed telephone lines, providing accurate information to callers when required.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Organised regular follow-ups with patients for improved health outcomes.
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Maintained confidentiality of medical documents as per data protection regulations.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Managed manual filing systems.
Education
GCSEs - English, History, Music, Commercial Calculations, Office Practice, Typewriting, Pitman's Shorthand
Didcot Girls School
Oxfordshire, UK 09.1969 - 07.1974
NVQ Level 1 - Administration
P. D. A. (Training) Ltd
Reading, Berkshire. UK 01.1996 - 12.1996
NVQ Level 2 - Administration
P.D.A. (Training) Ltd
Reading, Berkshire UK 01.1996 - 12.1996
Timeline
Domiciliary Carer
Thames Care
08.2019 - 03.2022
Sales Assistant
Neptune
09.2014 - 08.2019
Private Medical Secretary
Berkshire Independent Hospital and Circle Hospital
01.2000 - 09.2014
Medical Secretary
Royal Berkshire Hospital
01.1998 - 01.2000
Medical receptionist in GP
Melrose Surgery
01.1997 - 01.1998
Medical receptionist in GP
Balmore Park Surgery
01.1996 - 01.1997
NVQ Level 1 - Administration
P. D. A. (Training) Ltd
01.1996 - 12.1996
NVQ Level 2 - Administration
P.D.A. (Training) Ltd
01.1996 - 12.1996
GCSEs - English, History, Music, Commercial Calculations, Office Practice, Typewriting, Pitman's Shorthand
Didcot Girls School
09.1969 - 07.1974