- Exploring outdoors, Yoga, reading and pottery
CHRISTINE ALEXANDRA JONES
Bishops Stortford,Herfordshire
Summary
Friendly, people-focused professional with experience across retail, styling, admin and hospitality. Known for warm communication, strong product knowledge and a naturally welcoming presence. Combines customer service excellence with visual creativity, sales awareness and organised operational support. Currently expanding expertise in health, wellbeing and nutrition through degree-level study.
Overview
9
9
years of professional experience
Work History
Stylist
Whistles
St Pancras
06.2024 - Current
- Delivered personalised styling advice that aligned with customer preferences, body shape, and lifestyle, enhancing overall shopping experience.
- Fostered strong client relationships, leading to increased repeat visits and enhanced brand loyalty.
- Maintain high visual merchandising standards aligned with Whistles’ aesthetic.
- Support daily store operations including stock management, fitting room service and POS transactions.
- Stay up to date with seasonal collections and product knowledge.
- Drove sales targets through effective styling and strategic cross-selling techniques.
Receptionist
Neal’s Yard Remedies
London
08.2022 - 02.2024
- Responded to phone and email enquiries with warm, informed support.
- Managed bookings, scheduled diaries and registered new clients to support smooth operations.
- Coordinated with therapists to align client needs with services offered.
- Processed insurance invoices and maintained confidentiality of sensitive information.
- Used MindBody, Word and Excel daily.
Senior Barista
26 Grains
London
09.2021 - 08.2022
- Produced high-volume coffee orders, ensuring consistent quality and customer satisfaction.
- Created new drink recipes and adapted to seasonal ingredients.
- Boosted average transaction value through strategic upselling techniques.
- Built customer loyalty through personalised service.
- Communicated effectively with baristas, wait staff, and kitchen teams to enhance service efficiency.
- Ensured safe working practices aligned with COSHH and HACCP.
Supervisor & Head Barista
Bread and Butter
Truro, Cornwall
01.2019 - 09.2021
- Managed daily café operations, supervising staff to ensure smooth service delivery.
- Trained new baristas in coffee preparation and customer service to enhance team capability.
- Monitored stock levels and ordering processes, implementing waste reduction strategies to optimise resources.
- Prepared and served high-quality coffee to customers in a timely manner.
- Contributed to rota planning and workflow organisation to improve operational flow.
- Addressed and resolved customer concerns in a professional manner to ensure satisfaction.
Waitress / Bartender / Barista / FOH
The Plough Harborne
Birmingham
12.2016 - 01.2019
- Delivered friendly, attentive service across multiple roles.
- Managed private bookings and events.
- Trained new staff and supported team operations.
- Provided tailored customer service.
Education
BSc (Hons) - Health sciences
Dietetics & Nutrition
London01-2028
BA (Hons) -
Historical Studies
01-2016
DipHE -
Humanities
Open University01-2013
Skills
- Customer experience
- Personalised service
- Retail styling
- Outfit building
- Visual merchandising
- Brand presentation
- Sales awareness
- Confident upselling
- Diary management
- Admin accuracy
- Team collaboration
- Staff training
- Strong communication
- Professional demeanour
Interests
Timeline
Stylist
Whistles
06.2024 - Current
Receptionist
Neal’s Yard Remedies
08.2022 - 02.2024
Senior Barista
26 Grains
09.2021 - 08.2022
Supervisor & Head Barista
Bread and Butter
01.2019 - 09.2021
Waitress / Bartender / Barista / FOH
The Plough Harborne
12.2016 - 01.2019
BSc (Hons) - Health sciences
Dietetics & Nutrition
BA (Hons) -
Historical Studies
DipHE -
Humanities