christina stevens
norwich,norfolk
Summary
Dedicated professional with solid experience in delivering exceptional customer service. Fosters strong relationships with clients, ensuring repeat business through effective communication and problem resolution. Manages delivery logistics efficiently to meet customer needs.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Motor Parts Direct
norwich, norfolk
09.2021 - Current
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Strived to make deliveries on time to meet schedule demands.
- Successfully changed and planned alternative routes for journeys, usually at short notice, when routes become congested or closed.
- Stayed vigilant and within safe driving practices when operating vehicles.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
car parts Delivery Driver
gsf carparts
norwich, norfolk
01.2017 - 09.2021
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Handled merchandise carefully to provide safe delivery.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience.
- Conducted daily vehicle checks to adhere to safety and maintenance standards, reporting any issues promptly.
- Managed returns and exchanges at the point of delivery, processing paperwork accurately and efficiently.
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
hotel cleaner
Premier Inn Hotel
norwich, norfolk
01.2015 - 06.2016
- Cleaned guest rooms and changed linen to high standards.
- Sanitised fixtures and fittings to maintain excellent hygiene.
- Handled all in-room cleaning with meticulous precision, ensuring crisp bed linen and sparkling bathrooms.
- Collaborated with the front desk and maintenance teams to coordinate cleaning schedules around guest check-ins and check-outs, optimising efficiency.
Education
GCSEs -
sprowston high school
norwich01-2001
Skills
- Time management
- Customer relationship management
- Route optimization
- Vehicle maintenance
- Delivery coordination
- Customer service
- Punctuality
- Communication skills
- Full UK driving licence
- Responsible driver
- Multi-Drop delivery experience
Timeline
Delivery Driver
Motor Parts Direct
09.2021 - Current
car parts Delivery Driver
gsf carparts
01.2017 - 09.2021
hotel cleaner
Premier Inn Hotel
01.2015 - 06.2016
GCSEs -
sprowston high school