Christina Steenkamp
Chippenham,UK
Summary
Detail-oriented professional with expertise in organisation and administration, hospitality, and customer services. Proficient in Microsoft Office and operations management, with strong computer literacy skills. Adept at streamlining processes to enhance efficiency and deliver exceptional service. Committed to leveraging skills to support operational excellence and drive customer satisfaction.
Overview
14
14
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work history
General Manager
The Kennard Boutique Guesthouse
Bath, Bath and North East Somerset
2023.10 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organization.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Delivered results under pressure to meet tight deadlines.
- Successfully negotiated contracts with suppliers to reduce costs.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Increased overall operational efficiency by implementing new management strategies.
Manager
Housekeeping Africa
Pretoria
2020.03 - 2023.09
- Delegated tasks efficiently to maximize productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Maintained inventory control, reduced stock shortages.
- Facilitated staff training, resulting in better customer service.
- Cultivated strong relationships with clients to secure repeat business.
- Coordinated cross-departmental collaboration for improved workflow.
Manager
Menlyn Maine Luxury Rentals
Pretoria
2020.03 - 2023.09
- Managed daily hospitality operations, ensuring seamless guest experiences and smooth front desk coordination.
- Handled customer complaints professionally, prioritizing guest satisfaction and maintaining the hotel's reputation.
- Supported housekeeping and optimized reservation processes to uphold first-class hotel conditions and maximize occupancy rates.
- Conducted staff evaluations and facilitated team meetings to foster continuous improvement and collaboration.
- Enhanced productivity through careful inventory management and data-driven decision-making.
Freelancer
Various Businesses
Pretoria
2018.07 - 2020.04
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted companies with administrative and organizational tasks. Carried out day-to-day duties accurately and efficiently.
- Managed data entry for medical files, ensuring accuracy and confidentiality
- Supported companies through price increase transitions, including customer communication and internal coordination
- Streamlined workflows and maintained organized records
Assistant Shore Excursion Manager
CARNIVAL CRUISE LINE
2015.09 - 2018.07
- Assist the manager with the full operation and success of the Shipboard Excursion program, including achieving revenue goals and customer satisfactory
- Working closely with tour operators to provide quality product for our guests
- Assisting with training and developing associates, including working and becoming proficient in MS Office and POS and reservation software
Web design and Marketing
PARTY VENUES
2012.12 - 2016.01
- Online listings for venues
- Did marketing, recruiting new clients and assisted with the web designing and uploading of the listing
- Skilled with Excel and WordPress
Orders Clerk
NATIVA PHARMACEUTICALS
2013.08 - 2013.12
- Was responsible for receiving and processing the incoming orders from clients for the products
- Duties include informing customers of receipt, prices, shipping dates, and filing all invoices
-
Administration
AJ RENOVATUM
2011.03 - 2013.02
- Work here part-time while completing my degree
- Duties included doing research, filing, accounting and organizing library
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
B.HCS Degree - Cultural Sciences And Tourism
University of Pretoria
South Africa12.2012
Skills
- Organization & Administration
- Hospitality
- Customer Services
- Microsoft Office
- Operations management
- Computer literacy
Custom
- Tourist Guide – Gauteng
- PADI Open Water Diver
- TEFL (Teaching English as a Foreign Language)
- Digital Photography Course
Personal Information
- Date of birth: 09/18/89
- Nationality: South African
Affiliations
- Photography, Hiking, Outdoor activities
Languages
English
Proficient (C2)
Afrikaans
Proficient (C2)
Certification
Driver's licence
Timeline
General Manager
The Kennard Boutique Guesthouse
2023.10 - Current
Manager
Housekeeping Africa
2020.03 - 2023.09
Manager
Menlyn Maine Luxury Rentals
2020.03 - 2023.09
Freelancer
Various Businesses
2018.07 - 2020.04
Assistant Shore Excursion Manager
CARNIVAL CRUISE LINE
2015.09 - 2018.07
Orders Clerk
NATIVA PHARMACEUTICALS
2013.08 - 2013.12
Web design and Marketing
PARTY VENUES
2012.12 - 2016.01
Administration
AJ RENOVATUM
2011.03 - 2013.02
B.HCS Degree - Cultural Sciences And Tourism
University of Pretoria