Christina Rodrigues

• Provided Level 1 and Level 2 technical support to over 200+ end users, resolving hardware, software, and network issues efficiently.
• Installed, configured and maintained Windows operating systems, desktops, laptops and peripherals.
• Managed Active Directory accounts, including creation, password resets, group policies, and permission management.
• Experience in Service-Now ticketing tool, to track, prioritize, and resolve IT support requests.
• Administered Microsoft 365, including Outlook configuration, Teams support, and license management.
• Collaborated with infrastructure and network teams to resolve complex technical issues.
• Performed IT asset management, including hardware inventory and device provisioning.
• Installed and supported printers, kiosks, scanners, VolP phones and other IT peripherals.
• Maintained IT documentation, troubleshooting guides, and knowledge base articles.
  

Achievements - Cognizant Worldwide Solutions (Jazz Pharmaceuticals):

• Reduced monthly helpdesk tickets volume by 100+tickets by introducing automation solution and process improvements, increasing team efficiency.
• Recognized as top performer multiple times, received highest customer satisfaction ratings based.
• Awarded multiple internal recognition awards for exceptional performance, leadership, and commitments to IT service excellence.

• Led team of 30 associates, overseeing daily operations, allocating workloads, and ensuring consistent adherence to service levels and internal controls.
• Managed end‑to‑end AP processes including invoice validation, three‑way matching, payment runs, reconciliations, and vendor query resolution across SAP, Coupa, and Candex.
• Coordinated closely with Procurement, Treasury, and Finance teams to resolve discrepancies, support month‑end close activities, and maintain accurate financial reporting.
• Oversaw vendor management activities, including onboarding, contract alignment, issue escalation, and maintaining strong supplier relationships to support business continuity.
• Ensured full compliance with company policies, audit requirements, and regulatory standards by maintaining accurate documentation and enforcing process discipline.
• Supported system enhancements and automation initiatives by collaborating with IT and process owners to test, validate, and implement AP‑related improvements.
• Prepared operational reports and dashboards to track invoice ageing, exceptions, productivity, and compliance metrics for management review.

• Building the digital marketing platform & CRM portal to enhance customer engagement and streamline sales.
• Skilled in extracting and transforming procurement data from SAP, Coupa & ERP systems to optimize supplier performance,
  cost efficiency and compliance.
• Experienced in spend analysis, inventory forecasting and vendor risk assessment to support operational requirements.
• Performed market research to identify growth opportunities and trends, informing strategic decision-making.
• Negotiated contracts and maintained strong relationships with stakeholders to ensure long-term partnerships.
• Developed Power BI dashboards to visualize sales performance and customer insights, enabling data-driven strategies.

• Analyzed financial statements, credit reports, and market trends to evaluate borrower creditworthiness.
• Collaborated with relationship managers to structure loan terms and conditions, balancing risk and profitability.
• Executed due diligence, including financial statement analysis, business analysis & valuation analysis.
• Identified trends and patterns in credit data and provided actionable insights to optimize lending strategies and minimize
  defaults.
• Audited trade finance transactions, ensuring compliance with regulatory standards and mitigating financial risk.
• Worked with cross-functional teams (underwriting, legal, compliance) to streamline credit approval processes and enhance
  operational efficiency.
• Trained and mentored junior analysts on credit risk evaluation and regulatory compliance.

• Led team of 15 AP specialists, driving accuracy, productivity, and accountability across all invoice processing and payment workflows.
• End‑to‑end AP process oversight, specialized in Vendor management and relationship building.
• Oversaw vendor management, resolving escalations, negotiating payment terms, and improving supplier satisfaction scores by 30%.
• Accelerated month‑end close by 2-3 days through tighter coordination with Procurement, Treasury, and Finance teams.
• Identifying process gaps and inefficiencies and presenting process updates and operational insights to management
• Designed and delivered training programs that reduced onboarding time for new AP hires by 9%, strengthening team capability and reducing dependency on senior staff.

• Handled AP functions including invoicing, employee expense claims and vendor payments.
• Reconcile supplier statements, balance sheet reconciliation and resolve discrepancies.
• Maintained financial reporting, dashboards and carried out month-end closing processes,
• Posting of payments and FX clearing journal entries.
• Prepare regular and ad-hoc payments using e-banking platform and other relevant payment method

• Managed helpdesk queries efficiently, leading to improved customer service ratings.
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Utilize Service Now to manage and resolve IT tickets efficiently, maintaining 100% resolution rate within SLA.

• Improved relationships with vendors through prompt payment follow-ups.
• Reduced potential risk with thorough credit checks on potential clients.
• Executed end-of-month duties including vendor statement reconciliation and total corporate credit card expense reporting to ensure accurate financial records.
• Managed petty cash fund; processed reimbursement requests from employees.
• Negotiated payment terms with suppliers to improve cash flow.
• Coordinated monthly payroll functions for 200+ employees.