Christina Luo
Rainham,Kent
Summary
Motivated and detail orientated Biomedical Science graduate currently working as a Medical Laboratory Assistant within a busy NHS hospital environment. I have extensive experience working with multiple IT systems, including Microsoft Office applications, laboratory information systems and electronic record platforms, while managing sensitive data accurately and securely. I am used to resolving issues under pressure, prioritising competing tasks and following clear procedures in a fast paced setting. Alongside my technical system use, I bring a strong background in administrative and customer facing roles, where I developed clear communication skills and helpful approach to problem solving. I am now seeking to transition into an entry level IT role where I can build a long term career in technology. I offer strong problem solving skills, logical thinking, a genuine enthusiasm for computing and learning new systems. I am particularly drawn to the Junior IT Service Desk Trainee role as it offers structured training, mentoring and hands on exposure to IT support within a global organisation, allowing me to develop both my technical skills and customer service expertise. Meticulous laboratory professional offers strong understanding of laboratory processes and procedures. Maintains and enforces compliance and quality standards. Maintains equipment to support longevity.
Overview
8
8
years of professional experience
4034
4034
years of post-secondary education
Work history
Medical Laboratory Assistant
Darent Valley Hospital
Dartford, Kent
11.2023 - Current
- Process, label and book in high volumes of Haematology, Biochemistry and Histology samples. This includes urgent and specialist specimens, ensuring accuracy and compliance with Standard Operating Procedures.
- Use multiple IT systems daily including Telepath LIMS, OrderComms (OCM), ICE and the Patient Administration System (PAS) to enter, verify and update patient and test data with a high level of precision.
- Book and coordinate referral samples to external laboratories, ensuring correct documentation, preparation and readiness for courier collection.
- Use Microsoft Excel to maintain tracking logs for referral samples, support audits and ensure samples are documented and dispatched correctly to external laboratories.
- Access and interpret electronic patient records to confirm clinical details, resolve discrepancies and maintain full sample traceability.
- Work effectively under pressure to prioritise urgent samples from A&E and wards, consistently meeting strict turnaround times.
- Perform pre-analytical tasks such as centrifugation, aliquoting and correct storage to maintain sample integrity.
- Supervise and train new staff, providing hands on support with systems, workflows, laboratory safety and data entry standards.
- Report incidents and issues using Datix, ensuring clear documentation to support governance, learning and service improvement.
- Communicate professionally with clinicians, nursing staff and patients, handling telephone and in-person enquiries while maintaining confidentiality.
- Work collaboratively within a multidisciplinary team to support efficient service delivery and resolve problems proactively.
Medical Administrator
St Georges Medical Centre
Sheerness, Kent
07.2022 - 01.2023
- Assessed medication suitability by reviewing patient medical histories and processed repeat prescription requests accurately using EMIS.
- Maintained and updated electronic patient records, including pathology results and clinical information, ensuring high levels of data accuracy and confidentiality.
- Proactively screened patient records to identify those eligible for flu vaccinations and contacted patients to arrange appointments.
- Produced clear, well-structured documents and reports for clinicians and patients using Microsoft Word and Excel, improving clarity and reducing administrative errors.
- Managed high volumes of emails and correspondence, prioritising and redirecting queries efficiently to the appropriate teams.
- Acted as a key point of contact for patients, consultants and healthcare professionals, handling enquiries professionally via phone and face-to-face interactions.
- Managed a busy reception and call workload, handling 50 plus calls per day while maintaining a high standard of customer service.
- Provided administrative support to senior staff, including preparing documentation ahead of clinics and supporting nurses with paperwork during COVID vaccination clinics.
Assistant Manager
Parkwood Chinese Takeaway
Gillingham, Kent
06.2019 - Current
- Supervised day-to-day operations across front-of-house and kitchen, ensuring smooth service during peak periods and consistent quality standards.
- Trained and supported new and existing staff, improving performance, confidence and team coordination across shifts.
- Resolved customer complaints and service issues promptly and professionally, maintaining a positive customer experience and protecting business reputation.
- Ensured compliance with food hygiene, health and safety requirements through regular checks of preparation, storage and cleanliness standards.
- Managed daily cash handling procedures, supported basic budgeting and tracked costs to help control overheads.
- Supported payroll preparation by accurately recording staff hours and overtime.
- Planned and implemented promotions, menu updates and marketing initiatives to support sales and customer engagement.
- Worked efficiently under time pressure, accurately assembling multiple orders simultaneously and prioritising tasks to meet service targets.
- Improved workflow by refining coordination between kitchen and counter teams, contributing to a 50% reduction in dish preparation time while maintaining quality and consistency.
Work experience in GP
St Georges Medical Centre
Sheerness, Kent
07.2021 - 07.2021
- Gained first hand exposure to a primary care environment by observing GPs, physician associates, nurses, healthcare assistants and the practice manager in their day-to-day roles. This helped me understand how multidisciplinary teams collaborate to deliver safe, effective and patient-centred care.
- Shadowed clinicians during patient consultations and routine medical procedures, developing insight into clinical decision-making, patient assessment, confidentiality and professional conduct within a GP setting.
- Observed how patient records are accessed, updated and managed. This increased my awareness of information governance, data protection and the importance of accurate documentation in healthcare.
- Learned how staff communicate with patients in a clear, empathetic and professional manner. This includes explaining procedures, managing patient concerns and maintaining dignity and respect at all times.
- Developed an understanding of appointment workflows, triaging, time management and the pressures faced in a busy GP practice, reinforcing the importance of organisation, teamwork and effective communication.
Mathematics Tutor
Rainham School for Girls
Rainham, Kent
09.2017 - 06.2019
- Planned and delivered weekly Mathematics support sessions for a small group of Year 8 students, focusing on homework support and exam preparation.
- Delivered targeted exam revision sessions, resulting in an average 20 percent improvement in student test scores.
- Adapted teaching approaches to suit different learning styles, building student confidence and engagement.
- Received positive feedback from students and staff for clear explanations, patience and effective communication.
Work experience in Pharmacy
Delmergate Pharmacy
Gillingham, Kent
07.2018 - 07.2018
- Assisted with receiving and checking incoming pharmacy stock against delivery documentation, ensuring quantities and items were accurate before storage.
- Organised large volumes of medication alphabetically and by category, maintaining an orderly stock system to support efficient dispensing.
- Checked expiry dates and batch details, promptly identifying and escalating expired or near-expiry items in line with pharmacy procedures.
- Supported daily stock management to ensure medications and pharmacy supplies were readily available to meet patient demand.
- Assisted pharmacy staff in preparing and issuing supplies, gaining awareness of the importance of accuracy, patient safety and confidentiality.
- Developed an understanding of pharmacy workflows, regulatory requirements and how multidisciplinary teams work together to deliver safe patient care behind the scenes.
Education
Bachelor of Science - BSc (Hons) Biomedical Science
University of Kent
Canterbury 09/2019 - 06.2022
A-Levels - Chemistry, Biology, Mathematics
Rainham School for Girls
Gillingham 09/2017 - 06.2019
National Institute for Health and Care Research (NIHR)
Good Clinical Practice (GCP)
12.2025 -
GCSEs -
Rainham School for Girls
Gillingham 09/2012 - 06.2017
Skills
IT & Digital Skills
- Microsoft Office: Word, Excel, Outlook and PowerPoint (data tracking, spreadsheets, reports, presentations)
- Data entry and record management with high accuracy
- EMIS clinical system experience including Telepath, OrderComms, ICE and PAS
- Basic troubleshooting and system navigation skills
Administrative & Organisational Skills
- Clinical and office administrative support including documentation, filing and record maintenance
- Accurate data handling and information governance awareness
- Strong attention to detail and audit-focused working
- Prioritisation and time management in high-pressure environments
Communication & Interpersonal Skills
- Excellent verbal and written communication skills
- Customer-focused approach with professional telephone manner
- Confident liaising with patients, clinicians and colleagues
- Fluent in Cantonese
Timeline
National Institute for Health and Care Research (NIHR)
Good Clinical Practice (GCP)
12.2025 -
Medical Laboratory Assistant
Darent Valley Hospital
11.2023 - Current
Medical Administrator
St Georges Medical Centre
07.2022 - 01.2023
Work experience in GP
St Georges Medical Centre
07.2021 - 07.2021
Assistant Manager
Parkwood Chinese Takeaway
06.2019 - Current
Work experience in Pharmacy
Delmergate Pharmacy
07.2018 - 07.2018
Mathematics Tutor
Rainham School for Girls
09.2017 - 06.2019
Bachelor of Science - BSc (Hons) Biomedical Science
University of Kent
09/2019 - 06.2022
A-Levels - Chemistry, Biology, Mathematics
Rainham School for Girls
09/2017 - 06.2019
GCSEs -
Rainham School for Girls
09/2012 - 06.2017