Christina Lamont

My most recent role was as as a paralegal in pre-litigation handling my own caseload to progress claims and advise clients. I worked as part a team and within the wider department to help reach targets and improve client care. I have become proficient in the Proclaim case management system and can draft legal documentationas well as liaise with third parties professionally.

I have been able to expand on my skills in customer service and attention to detail as well as gain valuable experience in administration of cases, negotiating, settlements, allocation of funds, legal writing and advising clients while maintaining confidentiality of all sensitive information to uphold ethics standards.

I have gained valuable experience working with the public in a critical role where my duties were to advise customers and care for animals. I regularly provided one-to-one assistance on a wide range of issues from nutrition to animal care and am responsible for proving the correct solution to aid each customer. I have completed an extensive Pet Care Development Program being able to learn quickly and effectively on the job. I have been recognised for my team contribution and have taken on further research in my own time to better provide excellent service.

The skills I have developed in my role include:

• Communication within a large team and with customers and third parties.
• Providing advice and recommendations.
• Professional Conduct.
• Conflict Resolutions and de-escalations.
• Vetting to ensure a customer is the right fit for an animal.
• Working to achieve personal and company KPIs and sales targets

Partnered with Ben Hoare Bell LLP as 1 of 12 students chosen in my academic year for project 'Legal Advice Byker'. Provided case management from start to finish interviewing clients about their legal issue, researching case, drafting client advice letter and finally delivering research to the client under the supervision of a qualified solicitor and lecturer.

Developed customer service skills and took on management responsibilities such as reviewing CVs, interviewing potential new colleagues, vetting and hiring.