Christina Lambrou
London,middlesex
Summary
Hard-working and reliable individual seeking full-time employment. Possesses a strong work ethic, a positive attitude, and the ability to work both independently and as part of a team. Confident communicating with people and committed to delivering a positive customer experience. Flexible, adaptable, and willing to work varied shift patterns to support business needs.
Overview
12
12
years of professional experience
Work history
Patient care assistant
Creature Comforts
02.2025 - Current
- Animal handling and restraint
- Cleaning and disinfecting clinical areas and kennels
- Preparing equipment and treatment rooms
- Assisting veterinary surgeons and nurses
- Monitoring animal behaviour and wellbeing
- Feeding and basic animal care
- Client communication and reception duties
- Record keeping and organisation
- Teamwork in a fast-paced environment
- Monitored supply usage and reported low-stock items to proactively replenish inventory.
Client Care Advisor
Vets4Pets
07.2024 - 03.2026
- Answering phone calls
- Responding to emails
- Answering client queries in person or over the phone
- Dispensing medication - flea and worming treatment, ie checking if they are due or up to date with boosters and weight updates for the right medication.
- Helping out nurses and vets when short staffed. i.e, restraining for bloods/examination, cleaning kennels, floors
- Booking/moving/cancelling appointments
- Promoting/setting up care plans
- Requesting medical files from other veterinary practices.
- Banking
Customer and Trading Manager
Sainsbury's
11.2022 - 07.2024
- Achieved top of the region results consistently, and top of the company KPIs on numerous occasion.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
Dog Grooming Assistant
Shampooch Pet Groomer
06.2022 - 11.2022
- Contributed to repeat business and referrals by consistently providing outstanding customer service to both clients and pets.
- Developed client relationships through careful listening and effective question response.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Followed established process for bathing and grooming dogs to remove dirt, matting and parasites.
Bar Manager
The White Hart
03.2014 - 07.2021
- Led team to deliver outstanding hospitality operations.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Identified and addressed underperformance and non-compliance.
- Built loyal customer base by creating welcoming environment with top quality service.
Education
AS-Levels -
Southgate Secondary School
LondonGCSEs -
Southgate Secondary School
LondonSt Martha's Secondary School
LondonSkills
- Self-Driven
- Engaging Leadership Style
- Strong Communication
- Microsoft Office
- Adaptability
- Building Customer Relations
- Interpersonal Skills
- Highly Organised
- Management Skills
- Time efficiency
Timeline
Patient care assistant
Creature Comforts
02.2025 - Current
Client Care Advisor
Vets4Pets
07.2024 - 03.2026
Customer and Trading Manager
Sainsbury's
11.2022 - 07.2024
Dog Grooming Assistant
Shampooch Pet Groomer
06.2022 - 11.2022
Bar Manager
The White Hart
03.2014 - 07.2021
GCSEs -
Southgate Secondary School
St Martha's Secondary School
AS-Levels -
Southgate Secondary School