Christina Katsaouni
Summary
Dynamic and highly motivated professional with a diverse skill set, including strong communication abilities and organisational proficiency. Demonstrates technological expertise with proficiency in Microsoft Office Suite and excels in customer service, cash handling, and team motivation. Multilingual fluency in English, Greek, and Spanish enhances interaction with a broad clientele. Known for integrity, honesty, and a polite demeanour, coupled with high energy levels and patience under pressure. Possesses specialised skills in cooking, cleaning, pet care, and demonstrates strong initiative.
Compassionate individual with strong communication and organisational skills, capable of supporting classroom activities and fostering positive learning environment. Proficient in assisting with lesson planning and providing one-on-one support to students. Dedicated to enhancing student engagement and contributing to their academic and personal growth.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Waitress
Titos Restaurant & La Pollera Club
01.2013 - 04.2013
- Delivered high-quality customer service in a fast-paced restaurant and nightclub environment.
- Advanced team efficiency by assisting in training new waitstaff members.
- Maintained clean and organised dining area for customer comfort.
- Utilised professional communication skills to resolve customer complaints.
- Improved customer satisfaction by providing efficient and friendly service.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Enhanced guest satisfaction through attentive and prompt service.
- Met special dietary requests with careful preparation and presentation of dishes.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Assisted with inventory management, streamlined restaurant operations.
- Kept tables clear of used crockery, glassware and cutlery.
- Prepared tables for guests and reset tables between customers.
- Accurately took orders, making menu recommendations as appropriate.
- Greeted customers, presented menus and shared information about available special items.
Caregiver
Nursing Home Ravenscroft Park
Barnet
07.2011 - 10.2011
- Provided compassionate care and assistance to elderly residents.
- Operated medical equipment when necessary; safeguarded patient's well-being.
- Helped patients with personal hygiene tasks, maintaining dignity and self-respect.
- Adapted care plans to meet individual needs, enhancing comfort level of patients.
- Prepared nutritious meals for better patient wellbeing.
- Ensured timely administration of prescribed drugs; resulted in improved patient health.
- Participated in therapeutic activities with patients; enhanced mental well-being.
- Assisted with daily living activities for improved quality of life.
- Liaised with healthcare providers about patient progress; ensured cohesive care plan.
- Offered emotional support during difficult times, fostering resilience and positivity.
- Aided clients with bedtime routines, washing and dressing.
- Created positive relationships with clients through practical support and companionship, improving overall quality of life.
Sales Representative
AVON Cosmetics
09.2010 - 02.2011
- Promoted and sold AVON products through personalised client interactions.
- Enhanced brand visibility by participating in trade shows and conferences.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Strengthened brand reputation with impeccable professionalism and integrity.
- Maintained thorough records of all sales activities to ensure transparency.
- Streamlined order processing system for faster delivery times.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Helped resolve client problems quickly with superior customer service.
- Utilised various sales techniques to develop relationships with customers and drive sales.
- Used consultative sales approach to understand and meet customer needs.
Café and Club Management
Cafeteria-Club
02.2009 - 02.2011
- Oversaw daily operations, staff scheduling, and managed finances and stock.
- Provided customer service in high-traffic café and restaurant environments.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Housekeeper/Cleaner
Self Employed
01.2016 - Current
- Maintain high standards of cleanliness for residential properties.
- Manage customer bookings and schedules with accuracy and punctuality.
- Ensure smooth online payment processing and handle customer inquiries.
- Managed waste disposal effectively for a cleaner environment.
- Maintained high hygiene standards for improved living conditions.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Fulfilled special requests from homeowners to meet individual preferences.
- Made beds daily to ensure a neat bedroom area.
- Handled gardening duties, promoting an appealing outdoor space.
- Laundered and ironed clothes, promoting appearance of cleanliness.
- Completed minor repair works around the house for improved functionality.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
Delivery Driver & Front of House
Firezza Ltd
09.2014 - 01.2016
- Delivered food orders with a focus on punctuality and quality service.
- Managed phone orders and in-person customer interactions, ensuring excellent service.
- Maintained cleanliness and organisation of the premises.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Maintained vehicle cleanliness for a professional appearance.
- Handled fragile items carefully, resulting in zero damage complaints.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Completed emergency deliveries successfully despite challenging conditions.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Handled cash transactions accurately preventing discrepancies at end of day tallying.
- Provided excellent customer service, enhancing company reputation.
- Ensured safety by regular vehicle inspections and maintenance.
- Safely loaded and unloaded packages with zero material damage.
Supervisor, Delivery Driver, & Front of House
Sushi Aaki
Finsbury Park, Haringey
01.2014 - 09.2014
- Supervised daily operations, managed orders, and coordinated deliveries.
- Provided exceptional customer service via phone and in-person interactions.
- Processed end-of-shift till closing and managed daily sales invoices.
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Assisted in the recruitment process for hiring quality staff members.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Coordinated activities for team of various manufacturing workers.
- Established and maintained organised working environment for team of [Number].
- Arranged manufacturing schedules to minimise downtime.
- Provided excellent customer service, enhancing company reputation.
- Maintained vehicle cleanliness for a professional appearance.
Supervisor/ Sales executive
Peartree Cleaning Company
04.2013 - 07.2014
- Coordinated staff payments, managed site supply orders, and supervised cleanliness.
- Trained and guided staff to ensure tasks were completed to company standards.
- Engaged in sales calls, meetings, and client follow-ups to drive business.
Teaching assistant in primary school
Ripple Primary School
Barking, Essex
09.2021 - 11.2021
- Facilitated group activities during lessons which promoted team-work amongst students.
- Participated actively in parent-teacher meetings, discussing individual student progress and areas of improvement thoroughly.
- Fostered positive relationships with parents and colleagues to create a supportive educational atmosphere.
- Prepared classrooms for daily activities and tidied up afterwards, keeping surroundings neat and presentable at all times.
- Improved classroom behaviour with implementation of positive reinforcement strategies.
- Carried out regular progress monitoring; ensured consistent academic growth.
- Provided one-to-one support to students, promoting self-confidence and independence.
- Created sensory stimuli for pupils with Autism Spectrum Disorder; eased anxiety levels.
- Fostered inclusivity within the school community; promoted acceptance and respect for all pupils.
- Collaborated with teachers to implement personalised education programmes, increasing student progress.
- Coordinated special educational needs assessments, ensuring accurate diagnosis.
- Managed behavioural challenges effectively, maintaining a positive learning environment.
- Encouraged independent learning through structured tasks, boosting self-reliance skills.
- Facilitated group activities to promote social interaction among SEN students.
- Enhanced student comprehension by creating adaptive learning materials.
- Delivered tailored literacy and numeracy sessions, improving basic skills proficiency.
- Provided additional support to students with learning difficulties, increasing their confidence and engagement.
- Fulfilled additional teaching assistance duties, providing individual tutoring, homework help and exam support.
- Provided extra assistance to students with learning disabilities to maximise potential.
Education
NVQ Level 3 - Nurse Assistance
Sivitanidios School of Trades and Vocations
Greece 09.2007 - 07.2010
ESOL English Certificate - Level 2
First Aid Certificate -
Ravenscroft Nursing Home
BarnetSkills
- Strong Communication Skills – Skilled in interacting with a diverse clientele and team members
- Organisational Proficiency – Highly organised with excellent time-management skills
- Technological Skills – Proficient in Microsoft Office Suite
- Motivational Skills – Capable of encouraging team performance and morale
- Multilingual – Fluent in English, Greek, and Spanish
- Integrity and honesty
- Polite demeanour
- High energy levels
- Patience under pressure
- High degree of self-motivation
- Cooking proficiency
- Specialised cleaning
- Strong initiative
- Pet care proficiency
- Cash handling
- Customer Service
References
Available upon request.
Interests
Taekwondo – Trained for 13 years, achieving a black belt and earning medals., Basketball – Awarded a gold medal in March 2003., Art & Design – Attended two years of art and design classes., Acting – Completed eight years of acting training, enhancing public speaking and confidence.
References
References available upon request.
Timeline
Teaching assistant in primary school
Ripple Primary School
09.2021 - 11.2021
Housekeeper/Cleaner
Self Employed
01.2016 - Current
Delivery Driver & Front of House
Firezza Ltd
09.2014 - 01.2016
Supervisor, Delivery Driver, & Front of House
Sushi Aaki
01.2014 - 09.2014
Supervisor/ Sales executive
Peartree Cleaning Company
04.2013 - 07.2014
Waitress
Titos Restaurant & La Pollera Club
01.2013 - 04.2013
Caregiver
Nursing Home Ravenscroft Park
07.2011 - 10.2011
Sales Representative
AVON Cosmetics
09.2010 - 02.2011
Café and Club Management
Cafeteria-Club
02.2009 - 02.2011
NVQ Level 3 - Nurse Assistance
Sivitanidios School of Trades and Vocations
09.2007 - 07.2010
ESOL English Certificate - Level 2
First Aid Certificate -
Ravenscroft Nursing Home