CHRISTINA JELLYMAN
Rugeley,Staffordshire
Summary
Friendly and outgoing pricing and technical advisor with almost 6 years experience, along with excellent interpersonal communication strengths. Capable of sending pricing to various different customers within several industries in an accurate timely manor. Always maintaining a positive attitude building strong working relationships with customers whilst looking after specific customer accounts, along with various other customers in which are dealt with on a daily basis. Dedicated to maximising customer satisfaction by delivering fast and knowledgeable information regarding our products. Hardworking team player whilst also working well independently. Consistently works to maximum capability to ensure tasks are completed promptly and efficiently. Focused individual adept in handling specific accounts, various processes, pricing customers, obtaining technical information as well as working in a high pressure environment. Works well to resolve customer issues and provide solutions for their problems in a pro-active approach.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Pricing and technical advisor
Hellermanntyton
Cannock, Staffordshire
05.2023 - Current
- Developed and implemented project and programme reviews to assess technical feasibility, identify potential challenges and enhance overall efficiency
- Coordinated technical aspects of project to guarantee correct application of products
- Gathered and analysed technical data
- Provided technical advice and support to customers
- Giving customers accurate quotations based on project information and usage of products.
- Customise pricing for high volume/value projects to support customers
- Liaise with other departments with regards to technical information, pricing, improvements on product delivery
- Offering support to customers
- Ensuring items with certification requirements are quoted correctly in accordance to industry
- Worked collaboratively with sales teams
- Cross referencing competitor parts
- Working with margins to ensure profitability
- Proactively identified opportunities
Customer Service Advisor
Hellermanntyton Cannock Staffordshire
Cannock, Staffordshire
07.2018 - 05.2023
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Dealing with errors, credits and queries
- Key account management to various customers in different industries
- Offered prompt solutions to maintain customer satisfaction
- Followed up on unresolved customer issues to research and correct problems
- Recorded and processed customer data accurately
- Helped new staff acclimate to customer service team and mentored on strategies for success
- Maintained excellent client satisfaction by providing in-depth support
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded customer communications to maintain proper documentation.
Customer Service Rail Co-ordinator
Hellermanntyton
Cannock, Staffordshire
02.2019 - 09.2020
- Monitored processes and proposed recommendations for improvements.
- Build and maintained strong relationships with partners and key stakeholders.
- Managed and prioritised varied and busy workload to meet deadlines.
- Conducted comprehensive research to provide valuable insights for new potential projects
- Liaised comfortably and confidently with all levels of staff
- Addressed customer complaints and resolved issues.
- Demonstrated resilience and composure under pressure for successful project outcomes.
- Answered phone calls and responded to emails from clients.
- Prospecting new business
- Understanding sales process's to negotiate and win business
- Sent out cold emails and cold calls to new potential customers along with product information
- Visited customers working on projects
- Gained new business through cold sales
Senior Barmaid
The Miners Arms
Rugeley
07.2020 - Current
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space
- Promoted bar through advertising, by hosting special events, and by establishing partnerships with area businesses to drive customer traffic
- Input orders into register, calculated bills and collected payments
- Welcomed guests with friendly conversation and fun atmosphere
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
Office Junior
Mark Redler & Co Stafford Staffordshire
09.2016 - 06.2018
- Promoted welcoming environment while managing receptionist area and fielding requests for information
- Compiled and analysed data using Microsoft Excel and Access
- Streamlined operations by organising files and documents to implement improved workflow and organisation
- Responded to telephone enquiries from clients, vendors, and members of public
- Designed electronic file systems and maintained electronic and paper files
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information
- Maintained detailed administration and office procedures to improve accuracy and efficiency
- Provided comprehensive administrative and clerical support, including organising files, creating spreadsheets and imaging documents
- Maintained reception area in orderly manner to provide visitors with positive first impression of company
- Maintained office files in both electronic and hard copies
- Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
Education
NVQ Level 2 - LAW
LMPQ Birmingham
Rugeley, Staffordshire 09.2016 - 05.2018
GCSEs - Various
Hagley Park Academy
Rugeley 09.2011 - 05.2016
Skills
- Reporting and documenting
- Customer relations
- Time keeping
- Positive attitude
- Multi tasking
- Data entry
- Inbound and outbound calling/emailing
- Technical Support
- Pricing
Accomplishments
- Attentive administrative team member organized in managing enquiries and documents
- Prompt in handling communications and developing resolutions for diverse concerns
- Thorough and detail orientated in following procedures
- Bringing 4 years of Customer service work experience in inbound, outbound, and blended environments
- Maintains positive client relations and solves problems with excellent communication skills
- Hardworking professional possesses knowledge of management methods and techniques
Timeline
Pricing and technical advisor
Hellermanntyton
05.2023 - Current
Senior Barmaid
The Miners Arms
07.2020 - Current
Customer Service Rail Co-ordinator
Hellermanntyton
02.2019 - 09.2020
Customer Service Advisor
Hellermanntyton Cannock Staffordshire
07.2018 - 05.2023
NVQ Level 2 - LAW
LMPQ Birmingham
09.2016 - 05.2018
Office Junior
Mark Redler & Co Stafford Staffordshire
09.2016 - 06.2018
GCSEs - Various
Hagley Park Academy
09.2011 - 05.2016
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