Personable and experienced assistant committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, calendar/email-management and other administrative tasks.
Overview
23
23
years of professional experience
Work history
Receptionist
LAH Property Marketing
London
02.2023 - Current
Assisted with administrative tasks, improving overall functionality of the office.
Maintained an organised reception area for a professional business environment.
Delivered front of house duties with warm and professional manner.
Managed office calendar, set new appointments and assisted with arrangements.
Wrote a monthly newsletter.
Supported the building management with various tasks.
Tour guide
Freelance
London
02.2017 - Current
Skilfully managed large groups whilst maintaining order and interest during tours.
Conducted walking tours, ensuring physical safety of all participants.
Received positive feedback from customers due to exceptional service delivery.
Showcased in-depth knowledge of local history for tourists' education.
Coordinated effectively with travel agencies for successful group tours.
Adapted quickly to sudden changes in schedules or routes, minimising disruption to the tour plan.
Addressed enquiries, issues and concerns of tourists.
Artist
Freelance
Various
06.2002 - Current
Curated personal exhibitions to showcase own artworks.
Created custom art pieces to meet client specifications.
Produced artwork for local businesses, enhancing visual aesthetics.
Collaborated with fellow artists for successful exhibitions.
Receptionist
Boston Consulting Group
Munich
06.2013 - 09.2016
Maintained accurate logs of visitor entries for security purposes.
Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
Assisted with administrative tasks, improving overall functionality of the office.
Coordinated office supplies orders to keep necessary materials available at all times.
Maintained an organised reception area for a professional business environment.
Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
Education
Certificate of Higher Education - Business Administration
Euro-Business-College
Bonn
Skills
Reception area maintenance
Attention to detail
Microsoft Office
Email management
Administration
Calendar management
Greeting customers
Event coordination
Travel coordination
VIP guest experience
Organised and reliable
Data entry
Languages
German
Native
English
Proficient
C2
Timeline
Receptionist
LAH Property Marketing
02.2023 - Current
Tour guide
Freelance
02.2017 - Current
Receptionist
Boston Consulting Group
06.2013 - 09.2016
Artist
Freelance
06.2002 - Current
Certificate of Higher Education - Business Administration