Christie Sutton
Cheltenham,Gloucestershire
Summary
An analytical and versatile worker with excellent interpersonal skills. I am highly competent in Microsoft Office and due to the diversity of my roles, I have gained valuable experience in copywriting, recruitment and administration. As well as customer-facing roles, I have also worked behind the scenes in busy office environments, operating in an organised and methodical manner to tight deadlines.
Overview
14
14
years of professional experience
Work history
Branch Administrator
Travail Employment Group
Cheltenham, Gloucestershire
2025.01 - Current
- Assisting in matching candidates with suitable positions, focusing on relevant skills, availability and requirements
- Maintaining accurate, updated records of candidates
- Addressing candidate queries promptly, in person and via telephone and email
- Conducting screening interviews to assess candidate needs and suitability
- Registering new candidates onto systems and updating internal availability lists
- Requesting and submitting New Starter forms, BACS details and timesheet hours to payroll, checking for any inaccuracies
- Identifying prospective clients via various online platforms
- Handling sensitive information discreetly, upholding confidentiality standards at all times
Sales Assistant (Part Time)
Cologne and Cotton
Cheltenham, Gloucestershire
2023.10 - Current
- Conducting inventory checks to manage stock levels accurately
- Maintaining knowledge of current sales promotions helping customers make informed buying decisions
- Handling high-pressure situations calmly, keeping store operation seamless during peak hours
- Building strong relationships with regular customers for repeat business
- Ensuring stock replenishment in a timely manner to maintain product availability
- Assisting in Visual Merchandising
Administrative Assistant (FTC)
Ecctis
Cheltenham, Gloucestershire
2023.11 - 2024.05
- Checking and printing high volumes of certificates each day, to send to applicants in the UK and internationally
- Proficiently working with Microsoft Office programmes and logistics software (DHL, Royal Mail)
- Franking and sorting outgoing post before collection
- Liaising with customers to amend incorrect, incomplete or inaccurate information relating to their delivery addresses
- Adhering to strict deadlines to ensure KPI's were met and applicants received their certificates in a timely manner, often working ahead of schedule
- Dealing with routine enquiries at reception, welcoming, signing in and directing contractors, clients and deliveries
- Handling sensitive information discreetly, maintaining high level confidentiality at all times
Returns Administrator
Health and Care
London
2022.06 - 2023.04
- Working alongside all departments of the business to improve and streamline processes and the customer journey
- Liaising with suppliers regarding faults, testing, quality control and raising and receiving credit
- Proficiently using Microsoft Office programmes (Excel, Word), e-commerce systems (PayPal, Braintree) and logistics software (DPD, Royal Mail, UPS)
- Actively seeking ways to reduce volume of returns such as improving accuracy of product listings, photos, and measurements
Team Leader/Visual Merchandiser
Monki
London
2018.06 - 2022.06
Sales Representative
Coln Valley Smokery
Cirencester
2017.11 - 2017.12
Social Media Manager & Sales Assistant
Sugar Loaf
Cheltenham
2014.03 - 2017.11
Sales Assistant
Mistral
Cheltenham
2011.06 - 2014.03
Education
10 GCSE's A*-C -
Winchcombe School
WinchcombeNational Diploma - Fashion And Clothing
Gloucestershire College of Arts And Technology
Gloucester06.2011
Skills
- Excellent verbal and written abilities
- Organised and methodical
- Strong interpersonal skills
- Proficiency in Microsoft Office programmes
- Adaptable and versatile team player
- Experienced in people management
Timeline
Branch Administrator
Travail Employment Group
2025.01 - Current
Administrative Assistant (FTC)
Ecctis
2023.11 - 2024.05
Sales Assistant (Part Time)
Cologne and Cotton
2023.10 - Current
Returns Administrator
Health and Care
2022.06 - 2023.04
Team Leader/Visual Merchandiser
Monki
2018.06 - 2022.06
Sales Representative
Coln Valley Smokery
2017.11 - 2017.12
Social Media Manager & Sales Assistant
Sugar Loaf
2014.03 - 2017.11
Sales Assistant
Mistral
2011.06 - 2014.03
10 GCSE's A*-C -
Winchcombe School
National Diploma - Fashion And Clothing
Gloucestershire College of Arts And Technology