Christiana Okwara

• Created and maintained filing systems for hard copy and electronic records.
• Answered incoming calls, directed calls to appropriate personnel, took messages and responded to inquiries in a timely manner.
• Inputted data into databases accurately and efficiently while maintaining confidentiality of information.
• Performed general office duties such as ordering supplies, sorting mail, photocopying documents.
• Greeted visitors at the front desk; provided assistance as needed.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Pleasantly welcomed visitors and maintained the front reception desk.
• Take referrals and assessments over the phone and face-to-face.
• Complete housing benefit online.
• Observe and record the medication taken in the system.
• Check-in residence.
• Maintain the waiting list.
• Conduct breathalyzing and bag searches for new admissions.
• Collecting medication from the pharmacy and recording it.
• Counting medication and recording it for residence leaving.

• Conducted regular performance reviews for employees to identify areas of improvement.
• Coordinated with other departments to ensure smooth flow of operations.
• Developed a system for tracking inventory and ordering supplies as needed.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping, and payroll information.
• Managed customer service inquiries and complaints in a timely manner.
• Resolved conflicts between team members in an effective manner.
• Maintained up-to-date knowledge of company products and services.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Communicated regularly with customers to gain insights into their needs.
• Collaborated with management on developing strategic plans for achieving business goals.
• Analyzed data from surveys or feedback forms to identify opportunities for improvement.
• Supervised daily operations including scheduling shifts, assigning duties.
• Served as a liaison between staff members and senior management personnel.

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• Answered customer inquiries over the phone and through email, all over the globe.
• Work within the set objectives and targets outlined in the key performance indicators (KPIs).
• Ensure the highest standards of quality, and adhere to the standards set out for quality, monitoring, and survey.
• Provide excellence in all interactions.
• Resolved customer complaints regarding services or products in a professional manner.
• Assisted customers in navigating the website, placing orders, and completing payments.
• Provided customers with product information and resolved their issues in a timely manner.
• Liaise with other departments to resolve customer complaints.
• Provided technical support to assist customers with troubleshooting software or hardware problems.

• Provided customer service in a courteous and professional manner.
• Resolved customer issues in an efficient and timely manner.
• Educated customers on products and services offered by the company.
• Dealing with incoming and outgoing mail, and recording it in the system.
• Deal with inquiries over the phone and email in a timely manner.
• Provided general administrative support, including filing documents.
• Answered incoming calls with a positive attitude, and asked questions to better understand customer needs.
• Communicated information to customers about product quality, value and style.
• De-escalated problematic customer concerns, maintaining calm, friendly attitude .
• Used approved scripts to de-escalate angry customers during telephone interactions.

• Provided emotional and practical support to vulnerable adults.
• Assisted clients with personal care, such as showering and dressing.
• Monitored client wellbeing and reported any changes or concerns to relevant staff members.
• Reported any incidents or accidents in accordance with company policy and procedure.
• Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
• Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
• Actively encouraged service users to make decisions about their own lives where appropriate.
• Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
• Assisted in the development of social skills through group activities and one-on-one interactions.
• Support children with autism between the ages of 5 and 18years

• Actively manage and monitor all rent arrears cases on a weekly basis, taking action and early intervention.
• Coordinating tenancy management and rent collections to ensure all housing management income is collected effectively.
• Communicate with other teams, departments, and outside agencies.
• Delivering outstanding housing services to the vulnerable residents
• Conduct a benefit assessment and advise tenants on rent obligations during sign-up.
• Resolving rent arrears issues.
• negotiating repayment plans with tenants.
• Conduct administrative duties in line with the rent arrears policy and procedure.
• Court attendance.
• Follow the rent arrears escalation policy