Summary
Overview
Work history
Education
Skills
Certification
Timeline
Hi, I’m

Christiana Nwankwo

Christiana  Nwankwo

Summary

Reliable Guest service Agent enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Eager to learn new techniques and enhance skills. Dedicated to offer strong customer service to increase trust and reliability. proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.

Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives.

Overview

9
years of professional experience
9
years of post-secondary education
2
Certification

Work history

STAFF SUPPORT SERVICES
LONDON, SLOUGH

Support worker
02.2023 - 09.2023

Job overview

  • Providing physical support which includes helping in personal care
  • Providing emotional support for service users
  • Supporting and helping with health care needs including routine checks or administrating medication
  • Support with daily living independent skills,and communication as well as maintaining hygiene, Helping service users with everyday tasks like meal prep and personal care
  • Being there for service users, attending appointments and going on days out
  • Medication reminders and, with training, administering medication
  • Developing a plan to help each service user achieve their goals and pursue hobbies
  • Setting a great example and showing service users how to perform tasks themselves
  • Administered medication with rigorous planning and recordkeeping.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.

SWEET SPIRIT HOTEL
NIGERIA, ASABA

Guest service agent
01.2018 - 02.2022

Job overview

  • Supervise All Front Office Staff
  • Train And Retrain Front Office Staff ,Co-Ordinate Reservations, Reply And Send Mail To Guests
  • Manage bulky Reservations.
  • Facilitated check-in and check-out procedures for guests.
  • Prepare Monthly Reports And Budget For Front Office Department
  • General Admin Support
  • Addressed questions and escalated issues complaints to management.
  • Advised guests of hotel services to maximise experience enjoyment.
  • Maintained tidy work area to support cleanliness and quality standards.
  • Adapted to changing business needs by providing service support across front-of-house, bar and kitchen areas.
  • Registered guest information on database to maintain accuracy.

staff support services
NIGERIA, OGUN

Support Worker
06.2016 - 06.2018

Job overview

  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Administered medication with rigorous planning and recordkeeping.

GIANT STEP ACADEMY
PORTHARCOURT, OYIGBO

Basic Science Teacher
08.2014 - 09.2016

Job overview

  • Wrote suitable assessments and delivered helpful feedback to students.
  • Followed health and safety procedures to keep students safe.
  • Provided extra resources, support and interventions to help struggling students catch up.
  • Made classrooms safe environments for students to comfortably ask questions and voice concerns.
  • Encouraged and supported students in conducting research for solo science projects.
  • Established and enforced classroom, lab and field trip rules and regulations to maintain order during lessons.
  • Communicated with parents regarding student progress, potential and behaviour by phone or at parent and teacher conferences.
  • Worked with head of science to develop, implement and monitor schemes of work, course delivery and pupil survey in line with school policy.
  • Developed inquisitive students, teaching varied processes and methods of discovery to inspire further scientific inquiry.
  • Mentored, coordinated and supported teaching assistants in performing tasks.
  • Differentiated lessons when necessary to give all students access to curriculum regardless of disability, English proficiency or instructional level.
  • Created engaging KS learning plans to promote conceptual scientific understanding.

Education

Ebonyi State University
NIGERIA

Bsc.Ed from computer science and education
01.2011 - 10.2015

University overview

GPA: 2:2

  • Elected financial secretary to the HOD
  • Member of Science Education club

Federal Government college
NIGERIA

WAEC, JAMB from SCIENCE SUBJECTS
04.2006 - 05.2010

Skills

  • Problem solving
  • Communication skills
  • Team building
  • Great attention to details
  • Service coordination
  • Hospitality best practices
  • Personal care

Certification

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  • PMVA CERTIFICATE
  • OLIVER MCGOWAN CERTIFICATE
  • MANDATORY TRAINING

Timeline

Support worker

STAFF SUPPORT SERVICES
02.2023 - 09.2023

Guest service agent

SWEET SPIRIT HOTEL
01.2018 - 02.2022

Support Worker

staff support services
06.2016 - 06.2018

Basic Science Teacher

GIANT STEP ACADEMY
08.2014 - 09.2016

Ebonyi State University

Bsc.Ed from computer science and education
01.2011 - 10.2015

Federal Government college

WAEC, JAMB from SCIENCE SUBJECTS
04.2006 - 05.2010
Christiana Nwankwo