CHRISTIANA EKUM EJEMBI
Brighton,East Sussex
Summary
Organized and dedicated administrative assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic with the ability to perform effectively in independent or team environments. Takes on challenging new roles harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Sales Support Specialist
Motorway
Brighton and Hove, Brighton
07.2023 - 10.2023
- Responsible for seller's transition from point of offer being made on vehicle, to collection, payment, and completion
- Ensure seller's journey is consistently smooth upon engaging with buyer
- Seek to resolve issues with foresight and pre-emptive actions to end
- Resolve queries and issues for both buyers and sellers
- Act to balance interest between client base and consumer base
- Ensure service is fair and balanced for all of customers
- First contact and last point of contact after receive offer
- Ensuring all internal processes have been completed correctly.
Sales Assistant
R & A Global store
Brighton, Preston Road
05.2023 - 07.2023
- Greeted customers and offered assistance with selecting, finding, and completing purchases.
- Took interest in customers' needs and concerns to provide advice and product recommendations.
- Assisted customers in locating specific items to boost satisfaction.
- Managed till operations by promptly and precisely scanning items, processing payments issuing receipts.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Ensured cleanliness and order
- Collaborated with team members.
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Followed company procedures and guidelines for smooth retail operations.
Secretariat Assistant
Nigerian Erosion and Watershed Management Project-GREEN Bond Secretariat
FCT-Abuja
08.2017 - 04.2023
- Demonstrated open communication and collaborated with various teams
- Handled various day-to-day admin responsibilities to maintain smooth business operations
- Managed database to maintain updated records and accuracy
- Operated multi-line phone systems, handling high volume of calls daily.
- Processed company receipts, and invoices and managed reimbursements for department
- Conducted quality checks on deliverables, identifying and addressing discrepancies.
- Facilitated internal and external correspondence for management
- Processed incoming and outgoing parcels and correspondence for staff.
- Assisted managers in compiling and organising materials for meetings.
- Scheduled meetings, events, and conferences for department.
- Used problem-solving skills to resolve challenges and prioritize workload.
- Demonstrated adaptability by taking on ad-hoc tasks.
Administrative Assistant Intern
The University of Abuja Teaching Hospital
Gwagwalada-Abuja
01.2016 - 06.2017
- Manage hospital staff calendars
- Coordinate patient appointments
- Ensure effective inter-departmental coordination
- Organize patient records with strict adherence to confidentiality protocols
- Retrieve records in timely manner as per requirements
- Manage incoming and outgoing communications
- Create and format documents, memos, and reports
- Serve as primary point of contact for inquiries
- Input and update patient information with focus on data accuracy
- Validate and verify data to ensure accuracy
- Maintain comprehensive documentation pertaining to procedures and treatments
- Monitor and manage inventory levels
- Place orders for office and medical supplies
- Ensure prompt delivery to respective departments
Customer Service Representative
Airtel Nigeria
FCT-Abuja
02.2015 - 01.2016
- Demonstrating professionalism, empathy, and patience when interacting with customers
- Engaging customers in friendly and courteous manner, actively listening to their needs and providing personalized assistance
- Building rapport and maintaining positive relationships with customers, aiming to enhance customer loyalty and retention
- Handling customer inquiries, complaints, and requests via various communication channels such as phone, email, or live chat
- Providing prompt, accurate information about products, services, billing, and technical support
- Resolving customer issues and ensuring customer satisfaction through effective problem-solving and conflict-resolution skills
- Assisting customers with troubleshooting technical issues related to telecommunication services, devices, and equipment
- Collaborating with technical teams to escalate and resolve complex technical issues that cannot be addressed directly
- Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in company's CRM system
- Generating reports on customer feedback, common issues, and trends to improve overall customer service performance
- Providing feedback and suggestions to management for process improvements and customer service enhancements.
Education
Bachelor of Science - Crop/Soil Science
The Federal University of Agriculture
Makurdi - Benue State 02.2012 - 05.2017
Skills
- Excellent Communication and Interpersonal Skills
- Problem-solving
- Empathy
- Active Listening
- Time Management
- Multitasking
- Organization
- Adaptability
- Excellent attention to detail
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Sales Support Specialist
Motorway
07.2023 - 10.2023
Sales Assistant
R & A Global store
05.2023 - 07.2023
Secretariat Assistant
Nigerian Erosion and Watershed Management Project-GREEN Bond Secretariat
08.2017 - 04.2023
Administrative Assistant Intern
The University of Abuja Teaching Hospital
01.2016 - 06.2017
Customer Service Representative
Airtel Nigeria
02.2015 - 01.2016
Bachelor of Science - Crop/Soil Science
The Federal University of Agriculture
02.2012 - 05.2017
Languages
English
Fluent
Custom
- Nigerian Exchange Group (NGX) Academy, Lagos State, Nigeria, 02/01/21, 02/01/21, Measurement, Reporting, and Verification
- Nigerian Exchange Group (NGX) Academy, Lagos State, Nigeria, 10/01/21, 10/01/21, Green Bond Financing
- National Research and Development Agency, Abuja, Nigeria, 12/01/21, 12/01/21, Remote Sensing and GIS Application
- Florence Academy, e-learning, 01/01/23, 01/01/23, Life support
- Florence Academy, e-learning, 02/01/23, 02/01/23, Basic first-aid awareness
- Florence Academy, e-learning, 05/01/23, 05/01/23, Pathway to Care Programme- Module A - Adult Social Care
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
References
References available upon request.
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