CHRISTIANA EFA ESSIEN
Winchester,United Kingdom
Summary
Results-driven retail professional with 8 years of experience in sales, store operations, and regional management within fashion retail. Awarded multiple Best Store Manager accolades, demonstrating strong leadership and team coordination. Bachelor’s degree in Accounting supports expertise in financial documentation and inventory control. Seeking to leverage retail management skills in a growth-focused environment to enhance performance and profitability.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Regional Manager
Fox Business Development Limited
01.2023 - 09.2026
- Oversaw operations of eight retail stores and managed seventy-five employees, ensuring alignment with company goals and compliance.
- Analyzes sales and operational data to identify trends, leading to a 20% increase of sales in regional.
- Led the successful launch of new store brands in 2023 and 2025, managing from setup, staff recruitment to billboard advertising and sales marketing.
- Resolved escalated customer complaints and operational challenges, enhancing brand loyalty.
- Authored of corporate brand manuals for Maestro and Ennzo, ensuring 100% operational consistency.
- Created engaging visual displays for retail environments and social media presence, creating engaging in-store displays and consistent online brand representation.
- Fox Business Development Limited(Boss, Maestro, Celio, Ennzo, Mango)
Store Manager
Maestro
Abuja
01.2022 - 12.2023
- Increased annual sales by 20% implemented cross-selling techniques and trained staff on effective sales strategies, leading to a significant boost in revenue.
- Enhanced customer satisfaction and loyalty by efficiently handled customer complaints, improving overall customer experience, increasing customer retention, and driving more referrals.
- Optimized inventory management by introduced an improved stock-taking system, reducing stock shortages by 40% compared to when I assumed the role.
- Improved product visibility by 15% through implementing virtual merchandising strategies, enhancing display and accessibility, which increased customer engagement and sales.
- Managed recording and review of cashbook, spreadsheets, and stock records, ensuring accuracy while maintaining balanced accounts.
Store Manager
Ennzo
Abuja
01.2018 - 12.2022
- Recognised as best store manager in 2018 and 2019 for achieving high audit compliance and sales performance
- Oversaw daily store operations, including sales reporting and inventory management of the store.
- Conducted daily sales reporting and reconciliations, ensuring financial documentation accuracy and accountability.
- Managed inventory and monitored stock levels, coordinating timely restocking with suppliers to maintain optimal product availability.
- Handled customer inquiries, complaints, and feedback, enhancing satisfaction and fostering client loyalty.
Education
Bachelor’s Degree - Accounting
National Open University of Nigeria
Abuja01-2017
Skills
- Operational Management
- Inventory/Stock Movement Analysis
- Data-Driven Store optimisation
- Brand launch execution
- Grand Opening Execution
- New Market Entry
- Multichannel Oversight
- Brand Consistency
- Standards Authorship
- Manual development
- Strategic Recruitment
- Talent Acquisition
- Training and Mentoring
- Team Performance Development
- Team Upskilling
- Integrated Marketing
- Advertising Campaign Management
- Data-Driven Store optimisation
Languages
English
Certification
- Retail Management, Alison, online, Diploma in Retail Management
- Financial Statement, Alison, online
- Leadership & Management Skill for Business, Alison, online
- Foundation: Data, Data, Everywhere, Google, online
Custom
Winchester, UK
Timeline
Regional Manager
Fox Business Development Limited
01.2023 - 09.2026
Store Manager
Maestro
01.2022 - 12.2023
Store Manager
Ennzo
01.2018 - 12.2022
Bachelor’s Degree - Accounting
National Open University of Nigeria