Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Christian Okonkwo

Huddersfield

Summary

Dynamic and results-oriented professional with extensive expertise in diagnosing and resolving hardware and software issues to ensure optimal operational efficiency. Strong understanding of network configurations and cybersecurity protocols, complemented by a solid foundation in customer service and sales techniques that foster meaningful client relationships. Demonstrated ability to maintain organized inventory systems while effectively supporting team objectives, along with proficiency in documentation, expense tracking, and recordkeeping as an Operations Assistant. Committed to leveraging technical skills and customer-centric approaches to drive success in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations and Sales Advisor

River Island
10.2023 - Current
  • Collaborated with team members to drive overall sales goals, contributing to a positive work environment.
  • Maximized revenue growth through consistent upselling of additional products or services when appropriate.
  • Achieved high levels of customer retention by fostering trust through transparent communication and reliable support.
  • Provided exceptional customer service by understanding client needs and offering tailored solutions.
  • Conducted product demonstrations that showcased key features, generating interest among prospective buyers.
  • Supported new product launches by coordinating with marketing, engineering, and production teams to ensure successful rollouts.
  • Implemented effective inventory management practices, reducing stock discrepancies and improving warehouse organization.
  • Trained new hires on company policies, procedures, software applications related to their role as Sales Operations Associates.
  • Performed cash, card, and check transactions to complete customer purchases.

Operations Assistant

Marks and Spencer
03.2023 - 08.2023
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Provided administrative support with accurate document preparation and data entry.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Contributed to development of operational procedures to improve efficiency and accuracy.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted operations manager with planning of routine operations and special projects.

IT Support Officer

Strickland Services Ltd
05.2019 - 10.2022
  • Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Managed high levels of call flow and responded to technical support needs.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.

Content and Social Media Manager

NHN Couture
07.2017 - 02.2019
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Coordinated influencer partnerships, leveraging their reach to expand brand visibility.
  • Managed multiple social media platforms, ensuring consistent and impactful brand messaging.

Data Center Operator

Galaxy Backbone Ltd
01.2017 - 12.2017


  • Enhanced system performance with regular server hardware and software updates.
  • Ensured continuous uptime for critical systems through routine equipment checks and proactive maintenance.
  • Coordinated comprehensive testing of applications, hardware and software infrastructures.
  • Maintained a secure environment, implementing access controls and surveillance measures to safeguard sensitive data.
  • Regularly assessed safety hazards within the facility following prescribed guidelines which helped maintain a safe working environment for all staff members.
  • Monitored Enterprise programs and software for issues with IT storage conditions.
  • Worked with support teams to troubleshoot outages and IT issues in data centers.

Education

Master of Science - Information Systems

The University of Huddersfield
Huddersfield, United Kingdom
07-2024

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
07-2016

High School Diploma -

Bethany Christian Academy
Plateau, Nigeria
07-2012

Skills

  • IT support services
  • Proficient in Microsoft Office Suite
  • Experience with VMware environment management
  • Cisco router management
  • Remote desktop support
  • Data backup and recovery
  • Network security and troubleshooting
  • Database and Server management
  • Web server management
  • Application support
  • VoIP systems
  • Customer service experience
  • Inventory management expertise
  • Sales experience
  • Competitor analysis
  • Upselling strategies
  • Brand awareness
  • Product demonstrations
  • Performance tracking
  • Interpersonal communication skills

Certification

  • ISO 27032 Cybersecurity Lead Manager Training
  • CISSP - Certified Information System Security Professional
  • IEMA - Contract Building, Tender, and Proposal Administration Certificate

Additional Information


  • Office Productivity: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Google Workspace (Docs, Sheets, Slides)
  • CRM Systems: Proficient in Salesforce, Dynamics CRM, and HubSpot for managing customer interactions and sales processes
  • Data Analysis & Visualization: Advanced Excel functions, Google Analytics, and Tableau
  • Technical Support: Experience with Zendesk for IT ticketing, troubleshooting, and support management
  • API & SaaS Automation: Developed scalable automations for CRM sync and SaaS data migration using n8n and APIs
  • Cloud & SaaS Integrations: Automated workflows with Google Workspace (Sheets, Drive, Gmail), Notion, Airtable, Slack, and similar platforms
  • n8n Platform Expertise: Building, managing, and optimizing automated workflows through a visual no-code/low-code interface and integrations into Trello, Notion, and Slack


Timeline

Operations and Sales Advisor

River Island
10.2023 - Current

Operations Assistant

Marks and Spencer
03.2023 - 08.2023

IT Support Officer

Strickland Services Ltd
05.2019 - 10.2022

Content and Social Media Manager

NHN Couture
07.2017 - 02.2019

Data Center Operator

Galaxy Backbone Ltd
01.2017 - 12.2017

Master of Science - Information Systems

The University of Huddersfield

Bachelor of Science - Computer Science

Kwame Nkrumah University of Science And Technology

High School Diploma -

Bethany Christian Academy

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