Christian Ndaguba

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• Minimised workplace hazards with implementation of stringent safety policies.
• Investigated incidents, thus improving future prevention strategies.
• Improved safety awareness by conducting regular staff training sessions.
• Liaised with external agencies to maintain latest industry standards in health and safety procedures.
• Reviewed company's health and safety policies for updated legal compliance.
• Monitored enforcement of health and safety rules, maintaining a safer workspace.
• Inspected machinery regularly, ensuring operational safety at all times.
• Advised on safe handling of hazardous materials to reduce accidents.
• Ensured availability of personal protective equipment for all employees.
• Delivered health and safety presentations, resulting in heightened staff vigilance.

• Provided daily living assistance, promoting independent behaviour.
• Collaborated with multi-disciplinary teams for comprehensive patient care.
• Assisted service users by providing emotional and practical support.
• Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
• Enhanced mental health understanding for service users through psychoeducation.
• Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
• Ensured medication was correctly administered, improving overall health outcomes.
• Encouraged positive lifestyle changes for sustainable mental health improvements.
• Documented progress notes meticulously, enabling accurate patient assessments.
• Conducted regular welfare checks on patients to ensure safety.
• Built trustful rapport with clients through consistent reliability and patience.

• Facilitated seamless transition during office relocation by efficiently managing vital documentation transfer process.
• Assisted in software selection for document management to enhance operational effectiveness.
• Improved documentation quality by implementing rigorous review procedures.
• Managed confidential records whilst maintaining high levels of security and confidentiality.
• Enforced compliance with regulatory guidelines for document management, avoiding legal complications.
• Advised executive management on strategies for better information governance; achieved greater organisational transparency.
• Established strict control measures with regular audits to maintain data integrity.
• Oversaw the digitisation of physical records for easier access and retrieval.
• Maintained up-to-date knowledge about latest industry trends in document management technology, keeping ahead of competitors.

• Ensured smooth running of branch with regular audits and compliance checks.
• Streamlined branch operations by implementing efficient processes and protocols.
• Fostered team collaboration for improved customer service delivery.
• Handled escalated customer complaints professionally, resolving issues promptly while preserving brand reputation.
• Enhanced client retention rates by delivering exceptional customer service consistently.
• Undertook administrative duties meticulously, maintaining accurate records of all transactions.
• Achieved operational excellence by rigorous monitoring of branch activities.
• Developed key relationships with clients to improve customer satisfaction levels.
• Ensured compliance with industry regulations and standards at all times whilst managing everyday operations at the branch.
• Boosted employee morale through effective communication and leadership strategies.