Christian McMenamin

As a credit management consultant I was responsible for

• Dealing with Inbound and also making outbound calls.
• Taking payments and dealing with payment queries
• Advised clients on effective credit control measures to minimise bad debts and referring to free sources of support and advice available.
• Dealing with customers in financial difficultly completing a standard financial statements to obtain affordability and complete assessments to be able to see what options may be available to help customer and making referral to client.
• Taking payments and dealing with payment queries.
• Dealing with Direct Debit queries including setting up/suspending and cancelling of direct debits.
• I was also a Subject Matter Expert and Gatekeeper in this role which involved in training of new starts being a point of contact of support for all colleagues to assist with queries and quality checked any work completed by colleagues before it was sent on to client or relevant departments this also included complaints.

As a Coach

• Was responsible for both One to One and Group Coaching.
• Completing call observations and providing feedback.
• Rolling out training to colleagues when new processes where implemented.
• Identifying any trends for errors from call observations and implementing solutions to reduce or eliminate these.

As a Call Centre Consultant

• Dealing with inbound calls from customers and being one stop point of contact when able and if unable ensuring customers are referring to correct department.

In all of the roles above ensured that a high quality of service was provided in each.

Credit Referrals Advisor

• Completed Credit Checks
• Dealt with inbound calls from potential new customers looking to apply for landline at address previously blacklisted.
• Requested supporting documents from borrowers to ensure that any previous lines at that address are not connected to new applicant.
• Reviewed any documentation received and made decision if application could be progressed.
• Referred details to debt collection team if identified application is connected to any previous debts at address.

Nuisance Calls Advisor

• Taking inbound calls from customers in receipt of nuisance calls and provided solutions to assist customer stopping these.

Administrator (Caring Department)

• Sorted incoming mail promptly, reducing clutter and improving organisation in workplace.
• Responsible for general office duties.
• Updating data to ensure accurate and up to date.
• Producing and sending letters.
• Covering reception as and when required.

• Worked on production line and ensured maintained level of output required to keep line in motion.
• Followed strict operational guidelines, ensured top-quality output.
• Assisted in other areas when required such as boning hall or loading bay.

• Worked on production line and ensured maintained level of output required to keep line in motion.
• Followed strict operational guidelines, ensured top-quality output.
• Assisted in other areas when required such as boning hall or loading bay.