Christian Mansfield
Summary
I have devoted the past 13 years to my role as a Senior Duty/Cluster Manager, following 9 years as a relief shop manager, amounting to a total of 22 years in the bookmaking industry. I am now eager to embrace a new challenge in a different field.
Overview
35
35
years of professional experience
2025
2025
years of post-secondary education
Work history
Senior Duty Manager
Jenningsbet
Bishop's Stortford
08.2015 - 05.2025
- Coordinated holiday schedules for 35 staff members and created all rotas for 8 stores.
- Covered all staff absences.
- Managed daily shop operations.
- Entered data accurately into end of day figure spreadsheets.
- Ordered and controlled stock inventory efficiently.
- Delivered daily high quality customer service.
- Organised and executed successful customer race days.
- Implemented marketing strategies and optimized shop display to improve visibility.
- Promoted and marketed the business effectively.
- New starter training from induction to duty manager sign off.
- Developing and monitoring staff.
Cluster Manager
Coral Racing
Cambridge
01.2012 - 08.2015
- Developed team-building initiatives to strengthen collaboration.
- Managed recruitment processes, conducted interviews, and organised open days.
- Executed investigations and oversaw disciplinary actions.
- Planned holiday schedules and staff rotas for the area.
- Resolved customer issues effectively.
- Acted as Area Manager in their absence.
- Maximized profitability and surpassed EBITDA targets.
- Driving shop team to hit company KPI targets.
Relief Manager
Joe Jennings Bookmakers
East Anglia
10.2003 - 01.2012
- Managed branch operations daily.
- Executed 100's of cash/card transactions daily with accuracy.
- Assessed bet liabilities with precision.
- Entered bets for settlement.
- Delivered exceptional customer service.
Team Leader/Supervisor
Kodak International
Newmarket
10.1990 - 10.2003
- Managed staff effectively in a high demand production setting.
- Conducted thorough training on numerous types of machinery and processes.
- Ensured compliance with health and safety legislation and industry regulations.
- Heavy lifting of rolls of paper and canisters for printing.
- Film sorting, splicing and developing.
- Photograph printing, cutting, and packing.
Education
Certificate - Enhanced skills for customer interaction
Ygam
Certificate - Enhanced skills for customer liason
City & Guilds
Course pass certificate - undefined
Chubb
NewmarketCourse pass certificate - undefined
Kodak
NewmarketNVQ Level 4 - Supervisory Management
NVQ
Bury St EdmundsSETS - Supervisory Management
SETS
IpswichKodak supervisor credit - undefined
Kodak Supervisor course
NewmarketA-Levels - undefined
Newmarket College
NewmarketGCSE's - undefined
Newmarket College
NewmarketSkills
- Customer service
- Shop managing
- Team leading
- Problem solving
- Promotion running
- Machine operative
- Competence in Word
- Competence in Excel
- Competence in Outlook
Accomplishments
- Betview manager of best shop team award 2012 out of 9000 UK shops
- As Kodak team leader turning around customer complaints, waste and productivity from worst lab in group to best.
Hobbies
- Travelling
- Gardening
- Sports
- Socializing/Music
- Antiques
- Puzzling
- Learning Spanish
- Mensa Member
Timeline
Senior Duty Manager
Jenningsbet
08.2015 - 05.2025
Cluster Manager
Coral Racing
01.2012 - 08.2015
Relief Manager
Joe Jennings Bookmakers
10.2003 - 01.2012
Team Leader/Supervisor
Kodak International
10.1990 - 10.2003
Certificate - Enhanced skills for customer liason
City & Guilds
Course pass certificate - undefined
Chubb
Course pass certificate - undefined
Kodak
NVQ Level 4 - Supervisory Management
NVQ
SETS - Supervisory Management
SETS
Kodak supervisor credit - undefined
Kodak Supervisor course
A-Levels - undefined
Newmarket College
GCSE's - undefined
Newmarket College
Certificate - Enhanced skills for customer interaction
Ygam
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