Christian Lee-Flinders

As the General Manager at The Manor, I provided strategic leadership and operational oversight to ensure the successful management and profitability of the establishment. My responsibilities included:

• Overseeing all aspects of daily operations, including staffing, scheduling, inventory management, budgeting, and financial reporting, to maximize efficiency and profitability.
• Developing and implementing strategic plans and business objectives in alignment with the overall vision and goals of the establishment, driving growth and profitability.
• Recruiting, hiring, training, and supervising a high-performing team, fostering a culture of excellence, teamwork, and accountability to deliver exceptional service and experiences.
• Establishing and maintaining relationships with suppliers, vendors, and other business partners to ensure the availability of high-quality products and services and negotiate favourable terms.
• Monitoring industry trends, market conditions, and customer preferences to identify opportunities for innovation and growth, adapting strategies and offerings accordingly.
• Ensuring compliance with all regulatory requirements, health and safety standards, and licensing regulations, prioritizing the well-being and security of guests and staff.
• Managing guest relations and addressing feedback and concerns promptly and effectively, demonstrating a commitment to guest satisfaction and retention.

My tenure as General Manager at The Manor was characterized by my strong leadership, strategic vision, and commitment to excellence. I am passionate about delivering outstanding hospitality experiences and driving business success, and I thrive in dynamic and challenging environments.

As the Head of IT and Infrastructure at Alphabet House Nursery, I ensured the seamless operation and optimization of all IT systems, networks, and administration systems. My responsibilities included:

• Designing, implementing, and maintaining robust IT systems and infrastructure to support the operational needs of the nursery, including networking, hardware, software, and security solutions.
• Developing and implementing IT policies, procedures, and best practices to ensure the security, integrity, and reliability of IT systems and data, in compliance with regulatory requirements.
• Leading a team responsible for the development and maintenance of a custom administration system used for collating data of customers and staff, streamlining invoicing processes and providing oversight of business operations.
• Collaborating with internal stakeholders to understand business requirements and priorities, and develop IT solutions and strategies to support business objectives and drive efficiency.
• Managing vendor relationships and contracts, negotiating terms and ensuring the delivery of quality products and services within budgetary constraints.
• Providing technical support and troubleshooting assistance to nursery staff and users, resolving issues promptly and effectively to minimize downtime and disruption.

My tenure as Head of IT and Infrastructure at Alphabet House Nursery was characterized by my innovative approach to technology and my commitment to delivering solutions that enhance operational efficiency and support business growth. I am proud to have played a key role in developing a bespoke administration system that continues to facilitate business oversight and invoicing processes.

As a Crew Member at McDonald's, I was an essential part of the team responsible for delivering exceptional customer service and maintaining the highest standards of cleanliness and efficiency. My role encompassed:

• Providing friendly and efficient service to customers at the counter, drive-thru, and dining area, taking orders accurately and efficiently and ensuring a positive dining experience.
• Preparing food items according to standardized recipes and procedures, adhering to quality and portion control guidelines to consistently deliver delicious and satisfying meals.
• Assembling and packaging food orders with care and attention to detail, ensuring accuracy and presentation meet McDonald's standards.
• Operating kitchen equipment safely and efficiently, following proper procedures for cooking, frying, grilling, and food handling to maintain food safety and hygiene.
• Maintaining cleanliness and organization in the kitchen, dining area, and restrooms, including cleaning surfaces, equipment, and utensils regularly to uphold McDonald's cleanliness standards.
• Assisting with restocking and replenishing supplies, including food ingredients, condiments, and packaging materials, to ensure smooth and uninterrupted operations.
• Collaborating with team members to ensure smooth workflow and effective communication, contributing to a positive and supportive work environment.

My experience as a Crew Member at McDonald's equipped me with valuable skills in customer service, teamwork, and time management. I am dedicated to delivering excellent service and upholding McDonald's commitment to quality, cleanliness, and customer satisfaction.

As the Entertainment Manager at The Manor, I was responsible for curating and coordinating a diverse range of entertainment experiences to enhance the guest experience and create memorable moments. My role encompassed:

• Planning and organizing entertainment events and performances, including live music, DJ nights, themed parties, and special events, tailored to the preferences and interests of our guests.
• Collaborating with performers, artists, and entertainment vendors to secure talent, negotiate contracts, and ensure the successful execution of entertainment programs.
• Developing creative concepts and themes for entertainment events, designing immersive and engaging experiences that captivate and delight guests.
• Managing budgets, resources, and logistics for entertainment initiatives, ensuring efficient allocation of resources and adherence to financial targets.
• Promoting entertainment events through marketing and promotional activities, leveraging various channels to maximize attendance and engagement.
• Monitoring guest feedback and satisfaction levels, gathering insights to continuously improve and refine entertainment offerings.
• Ensuring compliance with regulatory requirements and safety standards for all entertainment activities, prioritizing the well-being and security of guests and performers.

My tenure as an Entertainment Manager at The Manor was characterized by my passion for creating unforgettable experiences and my ability to orchestrate seamless and captivating entertainment programs. I am committed to elevating the guest experience through innovative and dynamic entertainment offerings, and I thrive in a creative and collaborative environment.

As a Front of House Team Member at The Manor, I played a pivotal role in delivering exceptional customer service and creating memorable dining experiences for guests. My responsibilities included:

• Greeting guests upon arrival with a warm and welcoming demeanour, providing assistance and guidance as needed to ensure a positive first impression.
• Taking orders accurately and efficiently, demonstrating excellent product knowledge and offering recommendations to enhance the dining experience.
• Serving food and beverages promptly and courteously, maintaining a high level of professionalism and attention to detail throughout the service.
• Anticipating and addressing guest needs proactively, resolving any issues or concerns promptly and effectively to ensure guest satisfaction.
• Collaborating closely with kitchen and bar staff to ensure seamless coordination of service and timely delivery of orders.
• Assisting with general restaurant tasks, including setting up and clearing tables, maintaining cleanliness and organization in the dining area, and restocking supplies as needed.

My experience as a Front of House Team Member at The Manor honed my interpersonal skills, attention to detail, and ability to thrive in a fast-paced and customer-focused environment. I am passionate about delivering outstanding hospitality and committed to exceeding guest expectations at every opportunity.

As a Kitchen Porter at The Manor, I was an integral part of the culinary team, supporting the smooth operation of the kitchen and ensuring the highest standards of cleanliness and organization. My responsibilities included:

• Maintaining impeccable cleanliness and hygiene standards in the kitchen, including washing dishes, utensils, and kitchen equipment promptly and efficiently.
• Assisting chefs with basic food preparation tasks, such as peeling, chopping, and portioning ingredients, contributing to the timely and efficient execution of dishes.
• Managing waste disposal in accordance with environmental regulations, demonstrating a commitment to sustainability and responsible kitchen practices.
• Collaborating closely with kitchen staff to ensure a seamless workflow and contributing to a positive working environment through effective communication and teamwork.
• Adhering to health and safety protocols at all times, including proper handling and storage of food items, to uphold the highest standards of food safety and hygiene.

My experience as a Kitchen Porter at The Manor equipped me with a strong work ethic, attention to detail, and the ability to thrive in a fast-paced and demanding kitchen environment. I am dedicated to supporting the success of the culinary team and delivering exceptional dining experiences to guests.