CHRISTIAN J. LACANA
Feltham,United Kingdom
Summary
Dynamic and versatile professional with a diverse skill set encompassing Adobe Creative Suite, Microsoft Office Suite, and brand identity creation. Demonstrates expertise in both print and digital media, complemented by strong client consultation and project management abilities. Proven track record in bar management, including craft cocktail creation, inventory control, and team management training. Adept at enhancing customer service experiences through strategic planning and implementation. Strong communication skills facilitate effective collaboration and teamwork. Career goals include leveraging creativity and problem-solving skills to drive innovative solutions in a dynamic environment.
Overview
9
9
years of professional experience
Work history
Sales Associate
Reiss, Heathrow Terminal 5
Heathrow, Hillingdon
2025.01 - 2026.07
- Contributed to team’s success in achieving number one store ranking in the UK through strong performance, teamwork, and a customer-focused approach.
- Supported the team in consistently achieving weekly targets through collaboration and proactive problem-solving.
- Built strong product knowledge across menswear/ womenswear to confidently advise customers on styling, fit, and fabric.
- Processed transactions accurately using POS systems, handling cash and card payments efficiently.
- Managed stock replenishment, visual merchandising, and maintained shop floor presentation to brand standards.
- Supported store operations, including deliveries, stockroom organisation, and inventory checks.
- Developed strong client relationships, encouraging repeat visits and customer loyalty.
- Worked effectively as part of a team in a fast-paced environment, especially during peak periods.
- Handled customer queries and complaints professionally, resolving issues to maintain brand reputation.
Graphic Designer
Freelance
London, England
2018.01 - 2026.07
- Designed engaging digital and print marketing materials, including social media graphics, brochures, posters, and promotional assets.
- Collaborated with clients and cross-functional teams to develop creative concepts that aligned with brand identity and project objectives.
- Produced high-quality designs using Adobe Creative Suite, including Photoshop, Illustrator, and InDesign.
- Managed multiple design projects simultaneously, consistently meeting tight deadlines while maintaining attention to detail.
- Created and maintained brand-consistent visual content across variety of platforms and campaigns.
- Incorporated client feedback to refine designs and deliver final artwork that exceeded expectations.
- Prepared print-ready files and liaised with printers to ensure accurate, high-quality production.
- Contributed creative ideas during brainstorming sessions, helping to improve campaign effectiveness and visual communication.
- Delivered over 100 design projects on time while maintaining a high standard of quality.
Bartender
Chino Latino, Park Plaza Riverbank
Vauxhall, Lambeth
2023.01 - 2024.01
- Delivered excellent customer service in a fast-paced bar environment, serving 300+ customers per shift while maintaining a friendly and professional attitude.
- Prepared and served a wide range of alcoholic and non-alcoholic beverages while maintaining high quality standards.
- Handled cash and card transactions accurately, balancing tills and processing payments efficiently.
- Maintained cleanliness and organisation of bar area, ensuring compliance with health and safety regulations.
- Managed high customer volumes during peak periods while maintaining speed, accuracy, and professionalism.
- Built strong customer relationships through effective communication and product knowledge, encouraging repeat business.
- Assisted with stock management, including inventory checks, restocking supplies, and reducing wastage.
- Collaborated with team members to achieve sales targets and contribute to venue’s overall success.
Team Leader
Osaka Restaurant
Reading, Reading
2021.01 - 2022.01
- Led and motivated a team of 10+ front-of-house staff, ensuring smooth day-to-day operations and excellent customer service.
- Contributed to the restaurant achieving #1 ranking on TripAdvisor by leading the team to deliver consistently outstanding customer service and memorable dining experiences.
- Supervised busy shifts, coordinating staff responsibilities to maintain efficient service during peak trading hours.
- Trained and mentored new team members, helping them quickly adapt to company standards and procedures.
- Resolved customer queries and complaints professionally, contributing to high customer satisfaction and repeat business.
- Monitored staff performance, delegated tasks effectively, and ensured service and cleanliness standards were consistently met.
- Managed cash handling, end-of-day reconciliation, and opening and closing procedures with accuracy and accountability.
- Supported the management team in achieving weekly sales and performance targets through effective leadership and teamwork.
- Contributed to the restaurant’s operational success by improving team productivity and maintaining positive, high-performing work environment.
Education
Bachelor of Arts - Graphic Communication
Reading University
Reading 09/2019 - 07/2022
Skills
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Microsoft Office Suite (Powerpoint, Word, Excel)
- Strong Communication Skills
- Brand Identity Creation
- Print and Digital Media
- Creativity and Problem-Solving
- Bar Management and Inventory Control
- Upselling and Promotion Techniques
- Team Management Training and Development
- Customer Service and Experience Enhancement
- Collaboration and Teamwork
- Event photography
Affiliations
- Photography
- Music Production
- Art
References
References available upon request.
Timeline
Sales Associate
Reiss, Heathrow Terminal 5
2025.01 - 2026.07
Bartender
Chino Latino, Park Plaza Riverbank
2023.01 - 2024.01
Team Leader
Osaka Restaurant
2021.01 - 2022.01
Graphic Designer
Freelance
2018.01 - 2026.07
Bachelor of Arts - Graphic Communication
Reading University
09/2019 - 07/2022