Christian Ikpeachunwa
London ,United kingdom
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Customer service representative
Access bank plc
Lagos , Nigeria
12.2018 - 06.2024
- Performed administrative duties contributing towards smooth store operations.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Education
Higher National Diploma - Banking, finance and Accounting
Yaba college of technology
Lagos 05.2006
Skills
- Delivery timeframe estimation
- Product sales optimisation
- Empathy understanding
- Efficient telephonic etiquette
- Data entry proficiency
- Cash handling
- Resilience to stressful situations
- Invoice processing
- Product knowledge
- Relationship Management
- Conflict Resolution
- Microsoft Office
- Dispute management
- Outstanding customer service
- Excel proficiency
- Customer retention tactics
- Customer data analysis
Timeline
Customer service representative
Access bank plc
12.2018 - 06.2024
Higher National Diploma - Banking, finance and Accounting
Yaba college of technology
Similar Profiles
Uchenna OparaUchenna Opara
Client Service Manager at Access Bank Plc/Diamond BankClient Service Manager at Access Bank Plc/Diamond Bank
Tolulope Oluwakemi AdesomojuTolulope Oluwakemi Adesomoju
Head, Card Products at Access Bank PlcHead, Card Products at Access Bank Plc
Ifeanyi UgaguIfeanyi Ugagu
Client Service Manager at Access Bank PlcClient Service Manager at Access Bank Plc