Christian Idiahi

Self-motivated, adaptable, and flexible in my approach to work. I aim to deliver the Licensing Authority's objectives, uphold the needs of local businesses and communities, and promote Oxford as world-class city offering safe, modern, and vibrant licensed trade.

• Delivered licensing objectives by ensuring compliance with local regulations, safeguarding business and community needs.
• Managed daily high-volume workload, meeting 100% of statutory deadlines through prioritisation.
• Utilised UNIFORM/IDOX systems to maintain accurate records and licensing processes.
• Supervise local knowledge tests and ensure adherence to council standards.

As the face and voice of the Petrol Forecourts, we take pride in delivering outstanding customer service, ensuring every customer enjoys a positive and welcoming experience.

• Established exceptional customer service to over 50 customers per day, ensuring all needs are met efficiently.
• Conducting regular stock takes to ensure inventory accuracy and availability.
• Merchandise products effectively to enhance visibility and drive sales and pleasant environment for customers.

• Assist General Licensing Team in administering Alcohol, Gambling and Taxi Licensing. Manage daily workload and ensure timely completion of tasks with statutory deadlines.
• Administered 40-plus alcohol license agreements monthly, ensuring timely renewals and compliance with council policies.
• Reduced application errors by 30% by applying document checklist.
• Resolved 90% of customer complaints and improved stakeholders' satisfaction.

• Performed routine operations promptly by delivering administrative support to Head of Volunteer Protocol Officer.
• Responsible for coordinating with church teams regarding enquiries from over 150 members and Head of Volunteer Protocol Officer.
• Achieved successful meetings with meticulous scheduling and planning.

Tracked orders placed, monitored product utilisation, lead time, and authorised jobs. Adding and removing products to bespoke in-house teams to set up with customers, and supporting other in-house teams.

• Reduced order delays by 20% by implementing real-time tracking system.
• Created performance tracking tools in Excel to Keep Performance Indicators.
• Liaised effectively with internal departments and external contractors to coordinate schedules and resolve issues.

• Supporting daily store operations of customer service, stock management, and adherence to store standards.
• Checked and processed deliveries and ensured accuracy of daily stock.
• Follow store rules 100% to support operational efficiency, health and safety regulations.

First point of contact for administrative support within the team.

• Managed 20-plus inbound and outbound calls daily, efficiently booking property maintenance appointments for council tenants.
• Liaised effectively with internal departments and external contractors to coordinate schedules and resolve issues.
• Ensured strict adherence to GDPR, handling sensitive tenant and property data.
• Established smooth operations by completing various ad-hoc administrative tasks, including data entry, reporting, and documentation updates.

To enter data from source documents into company system, combine and rearrange data from source documents where required.

• Entered, updated, and maintained data in internal database, following defined procedures and data integrity standards.
• Combined and reformatted data from multiple sources to ensure consistency and ease of use across systems.
• Performed quality checks on completed work to reduce error rates by 10%.
• Organised and stored digital files in designated directories.