Christian Guise
Wells,Somerset
Summary
Experienced IT professional with expertise in operating systems, virtualisation, cloud technologies, networking, and cybersecurity. Proficient in managing Windows and Linux environments, Microsoft 365 administration, Azure AD, and Teams Telephony. Skilled in deploying and maintaining virtual infrastructure using Hyper-V and VMware vSphere, alongside NAS solutions and backup strategies. Adept at configuring networks with TCP/IP, DNS, DHCP, VLANs, VPNs, Sophos firewalls, Cisco switching, and UniFi systems. Demonstrates strong capabilities in security management including Cyber Essentials compliance, endpoint protection with Sophos tools, patch management, MFA implementation, and access control. Committed to delivering robust IT solutions while continuously enhancing technical expertise to support organisational goals.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
Work history
IT Support Manager
Framptons Ltd
Shepton Mallet, Somerset
2024.11 - 2026.01
- Led the company through its first successful Cyber Essentials certification.
- Owned IT budgeting, forecasting and procurement, ensuring alignment with business needs.
- Upgraded on-premises servers and migrated applications to cloud-based infrastructure.
- Redesigned network architecture to improve speed and redundancy.
- Replaced a legacy telecoms system with a Microsoft Teams–based telephony solution.
- Implemented a new site-wide access control system, improving physical security.
IT Support Technician (1st, 2nd & 3rd Line)
Kythira Ltd
2022.06 - 2024.10
- Provided 1st, 2nd and 3rd line support for hardware, software, and system issues for internal users.
- Installed, configured, and supported end-user devices, servers, and network infrastructure.
- Configured and maintained firewalls, servers, computers/laptops, printers and peripherals.
- Troubleshooting and resolving complex technical issues, including root cause investigation.
- Managed user accounts, permissions, and access within business systems and applications.
- Collaborated with other IT team members to implement new systems and processes.
Painter & Decorator
Family Business
2015.01 - 2022.01
- Managed customer relations, prepared invoices, and handled client queries.
- Developed strong attention to detail, time management, and communication skills.
Work Experience
Wells Golf Club
2014.01 - 2014.07
- Gained early exposure to customer service and operational responsibility.
Education
BA (Hons) - Computing
University of Portsmouth
2017.01 - 2021.01
BTEC Extended Diploma - Information Technology
Strode College
2015.01 - 2017.01
8 GCSEs - Mathematics, English, Science
Wells Blue School
Wells 2009.01 - 2014.01
Skills
- Operating Systems: Windows 10/11, Windows Server (2012–2025), Linux
- Virtualisation & Infrastructure: Hyper-V, VMware vSphere, VM provisioning & maintenance, NAS (Synology), backups
- Cloud & Microsoft 365: Microsoft 365 administration, on prem AD, Azure AD, Exchange Online, Teams, Teams Telephony
- Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, Sophos firewalls, Cisco switching and UniFi
- Security: Cyber Essentials, Sophos endpoint security, patch management, Active Directory, Group Policy, MFA, access control
- Tools & Monitoring: Spiceworks, Wireshark, PuTTY, Power BI, Quest, VNC, Team Viewer
Hobbies & Interests
- Football (playing and watching; played competitively for 9 years)
- Personal investing and financial markets
- Reading (personal development and technology)
- Fitness and running
- Interest in blockchain and emerging technologies
Timeline
IT Support Manager
Framptons Ltd
2024.11 - 2026.01
IT Support Technician (1st, 2nd & 3rd Line)
Kythira Ltd
2022.06 - 2024.10
BA (Hons) - Computing
University of Portsmouth
2017.01 - 2021.01
Painter & Decorator
Family Business
2015.01 - 2022.01
BTEC Extended Diploma - Information Technology
Strode College
2015.01 - 2017.01
Work Experience
Wells Golf Club
2014.01 - 2014.07
8 GCSEs - Mathematics, English, Science
Wells Blue School
2009.01 - 2014.01