- Cooking and dining
- Travel
- Formula 1
Christian Featherstone
Southminster,Essex
Summary
A dedicated and results driven senior manager with a highly successful background in the achievement of excellent standards and the creation and execution of successful functional strategies. Experienced in working with leading brands in the retail industry with the primary focus on exceeding expectations for service delivery while ensuring optimum brand impact. Possesses excellent interpersonal, communication and negotiation skills and the ability to develop and maintain mutually beneficial internal and external relationships. Enjoys being part of, as well as leading, managing, motivating and training, a successful and productive team and thrives in highly pressurised and challenging working environments. Dedicated Senior Manager with a successful background in achieving high standards and executing functional strategies. Delivered exceptional service and brand impact across the retail industry through effective operational management and relationship building. Cultivated productive teams and promoted staff engagement while thriving in high-pressure environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Assistant Security Manager
VIP Security
Wickford, Essex
08.2025 - Current
- Support the implementation of structured operational procedures to ensure high-quality, client-focused service
- Assist in managing staff rotas and shift scheduling across multiple sites to ensure consistent operational coverage
- Assist with administrative tasks including uniform distribution, equipment tracking, and compliance documentation
- Conduct site visits and complete inspection reports to ensure contract standards are maintained
- Act as the point of contact for all company personnel outside of office hours on working days, holding the emergency on-call phone as required
- Identify and report any disciplinary or grievance issues to the HR/Recruitment Manager at the earliest stage
- Promote staff engagement and retention through effective communication, support, and professional development
- Ensure all work is carried out in compliance with health and safety regulations and company procedures
- Monitor staffing levels and skills, ensuring training needs are identified and addressed
- Remain informed on industry developments, legislative changes, and best practices, and implement improvements where appropriate
Contract Manager
Carlisle Support Services
11.2024 - Current
Project Account Manager
Gatekeeper Systems
10.2019 - 02.2024
- Successful delivery of "Purchek" (loss prevention tool) into numerous companies across the UK with an initial all time high revenue of approx. £15m.
- Day to day account management of the customer portfolio i.e. ensure operational delivery, profitability and a continuation and enhancement of service.
- Work alongside the internal and external customers to create and ensure site plans are fit for purpose.
- Ensure installations are carried out and follow up on and snag resolutions required.
- Responsible for delivering the product startup meeting in each new site.
- Plan and coordinate the delivery of the annual preventative maintenance program in all customer locations.
- Responsible for adhoc work requests i.e. concession requirements etc.
Regional Manager
Salisbury Group
11.2018 - 04.2019
Deputy Country Risk Manager
IKEA (UK & Ireland)
01.2008 - 09.2018
- UK & IE head of function for stockloss prevention and security and risk management responsible for all IKEA units (stores, offices and distribution centres).
- Successfully conducted high impact national/international investigations into internal or external dishonesty and fraud resulting in a 100% successful outcome.
- Author of the country emergency response and business continuity plans including the delivery of senior management training and business owner family and travel security.
- Shared ownership for the country health and safety strategy and audits, creating an all-time high standard of safety and security standards while maintaining low costs.
- Initiator/devisor of a loss prevention training program for delivery to unit Safety & Security Managers.
Area Investigation Manager
Boots
01.2005 - 12.2007
Regional Loss Prevention Manager
Group 4 Securicor
01.2004 - 12.2004
Regional Loss Prevention Manager
Marks & Spencer Plc
01.2000 - 12.2003
Patrol Support/Response Centre Specialist
RAC
01.1998 - 12.1999
Security Manager
ASDA Superstores Ltd
12.1990 - 01.1998
Education
Customer Service - A Level and 10 GCSEs
Skills
- MS Office
- Internet and Email
- Customer service
- Microsoft Office
- Organisational skills
- Communication skills
- Leadership
- Staff management
- Operational compliance
- Risk management
- Emergency response
- Loss prevention
- Project management
- Contract management
- Client relationship management
- Health and safety compliance
- Data analysis
- Effective communication
- Team building
- Conflict resolution
- Problem-solving
- Calm under pressure
- Team leadership and motivation
- Analytical and critical thinking
- Strategic planning
- MS Office Suite
Certification
- SIA Non-Frontline certified
- IOSH Managing Safely
- NVQ in Customer Service
- WZ Interview Technique trained
- PRINCE2 Foundation certified
- SIA Door Supervisor Level 2 certified
Interests
Timeline
Assistant Security Manager
VIP Security
08.2025 - Current
Contract Manager
Carlisle Support Services
11.2024 - Current
Project Account Manager
Gatekeeper Systems
10.2019 - 02.2024
Regional Manager
Salisbury Group
11.2018 - 04.2019
Deputy Country Risk Manager
IKEA (UK & Ireland)
01.2008 - 09.2018
Area Investigation Manager
Boots
01.2005 - 12.2007
Regional Loss Prevention Manager
Group 4 Securicor
01.2004 - 12.2004
Regional Loss Prevention Manager
Marks & Spencer Plc
01.2000 - 12.2003
Patrol Support/Response Centre Specialist
RAC
01.1998 - 12.1999
Security Manager
ASDA Superstores Ltd
12.1990 - 01.1998