Christian Campana
London,LND
Summary
Solid team player outgoing, positive demeanor and proven skills in Business, Retail and Management. I.T pro-efficient with a sales,leadership and customer service background great experience within many different sectors. Motivated to maintain great customer satisfaction meet business targets and contribute to overall company success. Jack of many traded however maintains a great focus on specializing in quality, speed passion. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Delivery Associate
Delivery Mates/Amazon
London
02.2022 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Assisted warehouse staff with tasks during downtime.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Supervisor
Jiffy Groceries
City Of London, LND
01.2020 - 12.2020
- Management of Stock
- Batching Deliveries
- Operated I.T software such as Odoo, On fleet, Picking Administration App, KPI Operations.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Received and processed stock into inventory management system.
- Monitored company inventory to keep stock levels and databases updated.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
COVID-19 Screener
NHS
London
09.2020 - 02.2021
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Administered and interpreted infrared temperature scans, blood samples and surveys.
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Documented findings according to established standards, logging and communicating details to streamline infection assessment process.
- Interpreted and processed on-site-only test data according to RMI documentation requirements.
- Resolved problems, improved operations and provided exceptional service.
Courier
Just Eat
London, LND
03.2021 - 09.2021
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Logged hours, mileage and order-related activities with company's app to maintain detailed records.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Developed and maintained professional relations between customer, store personnel and company.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Mobile E-Bike Engineer/Courier
Lime
London
07.2019 - 09.2020
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Handled estimation of parts, bike, and component repairs and replacements.
- Serviced, maintained, and repaired bicycles with focus on efficiency, quality, and safety.
- Drove safely at all times to avoid accidents and harm.
- Built and maintained professional relationships with customers, which boosted business.
- Reported suspected mechanical issues quickly to supervisor for remediation.
Supervisor/Trainee Site Manager
City and Essex Ltd
London, Knightsbridge Estate + Liberty - Carnaby Street
12.2017 - 01.2019
- To lead a team of cleaning operatives cleaning at a number of key sites Liaise daily with Clients and Site Supervisors.
- Duties will include recruitment, payroll, HR, training, stock ordering and Health & Safety in line with company procedures.
- Site Managers role will be to encourage and motivate to ensure compliance and positive results are delivered on a daily basis Processing E-mails and Communicate Daily with different departments to ensure Service is run efficiently and up to standards.
- Supervised work of contracted employees to keep on task for timely completion.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Received and processed stock into inventory management system.
Warehouse Operative
Ann Summers
London
01.2018 - 08.2018
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Operated RF scanners to track merchandise and verify contents of containers.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Customer Service Assistant
Marks and Spencers
London
01.2016 - 12.2017
- Keeping the store clean & presentable for trading. Ensuring the shop floor is correctly replenished at all times.
- Resolving customer complaints in a sensitive & polite manner.
- Accepting stock deliveries and then processing them.
- Recommending additional products to customers.
- Having a friendly demeanor and being able to create a comfortable atmosphere for customers.
- Always smartly dressed and having high personal hygiene standards.
- Actively maintaining awareness and understanding of what is popular in terms of products etc.
- Handling multiple priorities.
- An excellent communicator with natural people skills.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Processed payments and adjusted customer accounts to maintain current system data.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Administration
Bazzar y Papeleria
London
01.2015 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Education
Btec Level 3 Diploma - Business
Lambeth College
Clapham 01.2016 - 01.2017
Gcse - Maths English Science IT P.E Statistics Spanish
Bishop Thomas Grant
Streatham 01.2011 - 01.2015
Skills
Customer assistance
Timeline
Delivery Associate
Delivery Mates/Amazon
02.2022 - Current
Courier
Just Eat
03.2021 - 09.2021
COVID-19 Screener
NHS
09.2020 - 02.2021
Supervisor
Jiffy Groceries
01.2020 - 12.2020
Mobile E-Bike Engineer/Courier
Lime
07.2019 - 09.2020
Warehouse Operative
Ann Summers
01.2018 - 08.2018
Supervisor/Trainee Site Manager
City and Essex Ltd
12.2017 - 01.2019
Customer Service Assistant
Marks and Spencers
01.2016 - 12.2017
Btec Level 3 Diploma - Business
Lambeth College
01.2016 - 01.2017
Administration
Bazzar y Papeleria
01.2015 - 12.2015
Gcse - Maths English Science IT P.E Statistics Spanish
Bishop Thomas Grant
01.2011 - 01.2015
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