Christelle Orsini

Managed brand presence and retail partnerships across the Southeast, driving product awareness and sales growth through strategic site visits and staff training.

• Priority Account Management: Spearheaded brand strategy for the region's top accounts, ensuring peak sales and luxury brand performance.
• Tiered Education Strategy: Delivered technical product training , providing deep-dive sessions for priority accounts and streamlined training for smaller accounts.
• Expert consultations: Consistently exceeded revenue KPIs by performing expert skincare consultations and personalised product recommendations.
• Omnichannel Execution: Managed all regional eventing, visual merchandising, and stock operations, maintaining a flawless brand identity across all retail touchpoints.

(Role redundancy due to finance-led restructuring)

Championed this natural skincare pioneer across the Southeast, consistently maintaining "Top Brand" status through high energy eventing and a personal approach to sales.

• Role Scope: Held identical responsibilities as for EH, focusing on key accounts growth and retail staff education.
• National impact: Significantly increased brand awareness and sales figures across a 7-year tenure through high-touch retail support and expert-led training, transforming key accounts into national top-performers.
• Loyalty: Built and maintained long-term relationships with key retailers, ensuring consistent brand growth and increasing market share.

(Role redundancy due to finance-led restructuring)

Led luxury teams across multiple Heathrow terminals, with a focus on morale and premium service, in a high-traffic and highly competitive luxury retail environment.

• Sales growth: Consistently exceeded targets by implementing strategic promotions and staff incentives.
• Operations: Managed end-to-end stock, budgets, and complex rosters for a seamless 24/7 operation.
• Multilingual: Delivering premium consulting to a global clientele, utilising multiple languages to drive sales.
• Stakeholder liaison: Partnered with Head Office and World Duty Free to execute long-term business plans.

Provided specialist sales and customer service for various high-volume retail brands.

Rapidly promoted to manage staff and daily shopfloor operation; high volume banking and premium merchandising standard for a global travel retail leader. With an ability to lead teams with kindness and efficiency.

Rapidly promoted from Sales assistant to Supervisor , beginning a lifelong career dedicated to natural, botanical skincare and customer-first service.