Christelle Nana

• Provided guidance and support to vulnerable clients on housing, benefits, and employment enquiries.
• Developed strong problem-solving and communication skills through client interactions.
• Enhanced administrative abilities while assisting members of the public with various queries.

Prioritised workloads to consistently meet deadlines.

• Conducted corporate research via Companies House and drafted concise reports.
• Completed will writing exercises, focusing on note-taking and client communication.
• Developed meticulous attention to detail and understanding of confidentiality in legal practice.

• Delivered warm, friendly service to customers in a bustling café environment.
• Prepared and served various hot and cold beverages alongside light refreshments.
• Operated till, ensuring accurate handling of cash and card transactions.
• Restocked supplies while maintaining cleanliness and adherence to hygiene standards.
• Collaborated with team members to ensure efficient service during peak hours.

• Facilitated delivery of activities for children from minority ethnic groups.
• Organised and supervised sessions including drama, dancing, drawing, and sightseeing.
• Promoted inclusivity and teamwork by accurately maintaining participant records.

• Managed customer portfolios while acquiring new clients to expand market reach.
• Developed and implemented marketing strategies, leading the sales team to achieve targets.
• Produced sales reports and calculated team commissions to ensure accurate financial tracking.
• Handled client quotations and provided ongoing support for addressing key issues.
• Cultivated business relationships to enhance service delivery and assist with contract terms.
• Conducted commercial negotiations, prioritising customer satisfaction throughout the process.
• Executed follow-ups with clients to maintain engagement and manage prospects.

• Managed customer accounts and tele sales activities
• Conducted follow-up with clients and managed commercial prospecting
• Managed client accounts and developed business relationships to boost service which increased annual turn over
• Handled commercial negotiations and ensured customer satisfaction remains a priority
• Produced sales reports, calculated team commissions and managed clients quotations
• Provided ongoing clients support and communicated key issues to the head office

• Coordinate meetings, appointments, events, and travel
• Manage calls, emails, correspondence, and draft documents
• Act as first point of contact for clients and staff
• Maintain records, databases, and filing systems
• Prepare agendas, take minutes, and follow up on actions
• Process expenses, invoices, and support budget tracking
• Order supplies, manage inventory, and support projects
• Conduct research and prepare briefing materials
• Handle sensitive information with discretion and ensure compliance

• Coordinate meetings, appointments, events, and travel
• Manage calls, emails, correspondence, and draft documents
• Act as first point of contact for clients and staff
• Maintain records, databases, and filing systems
• Prepare agendas, take minutes, and follow up on actions
• Process expenses, invoices, and support budget tracking
• Order supplies, manage inventory, and support projects
• Conduct research and prepare briefing materials
• Handle sensitive information with discretion and ensure compliance

• Coordinate meetings, appointments, events, and travel
• Manage calls, emails, correspondence, and draft documents
• Act as first point of contact for clients and staff
• Maintain records, databases, and filing systems
• Prepare agendas, take minutes, and follow up on actions
• Process expenses, invoices, and support budget tracking
• Order supplies, manage inventory, and support projects
• Conduct research and prepare briefing materials
• Handle sensitive information with discretion and ensure compliance

• Company Overview: Worked for a pharmaceutical representation agency acting as the local agent for major Western pharmaceutical companies.
• Liaised with laboratories such as DPCI, Copharmed, and Laborex, which distributed medicines to pharmacies across Côte d’Ivoire.
• Managed correspondence, prepared confidential documentation, and coordinated communication.
• Supported the activities of medical sales representatives and administrative workflows.
• Worked for a pharmaceutical representation agency acting as the local agent for major Western pharmaceutical companies.