Christeena Satterfield
Stirling
Summary
Detail-oriented professional with expertise in Microsoft Office Suite, strategic scheduling, and expense and budget management. Demonstrates excellent problem-solving abilities and strong communication skills, ensuring effective collaboration and superior customer service. Committed to leveraging these competencies to drive organisational success and achieve career growth.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Pharmacy Manager
Lloyd's Pharmacy
Stirling
07.2022 - 04.2023
- Adhered strictly to ethical guidelines protecting patients' rights and confidentiality.
- Ensured accurate prescription processing, enhancing patient safety.
- Managed daily pharmacy operations, resulting in smooth workflow.
- Enhanced patient care by implementing efficient pharmaceutical services.
- Developed strategic plans to optimise pharmacy performance.
- Implemented cost control measures leading to significant savings in the budget.
Assistant Manager
Westerton Arms
Stirling
08.2021 - 05.2022
- Created a positive work environment, resulting in higher employee morale.
- Handled customer complaints effectively, restoring trust in our brand.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Provided excellent customer service leading to repeat business and customer loyalty.
Lead Customer Relations Consultant
LabLaunch LLC
Remote
01.2018 - 12.2021
- Fostered trustful relationships with customers through clear, honest communication.
- Achieved high levels of client retention through professional, courteous interactions.
- Liaised between different departments to streamline communication, resulting in heightened productivity levels.
- Managed multiple tasks simultaneously to improve efficiency in a demanding environment.
- Offered tailored advice to clients for better decision-making and higher satisfaction.
- Scheduled and coordinated meetings, appointments, and travel arrangements.
Manager
SoulCycle
Palo Alto
08.2018 - 03.2020
- Facilitated high-level customer service and exceptional hospitality to studio clients, handling rider issues and concerns in a positive and timely manner.
- Lead and assisted with organising community health, fitness, and LBFTQ+ awareness campaigns.
- Nurtured a growing clientele (hundreds of riders per day) by fostering a wellness-positive community of diverse riders.
Content Developer
Alpha 3 Marketing Group
Remote
02.2018 - 08.2019
- Followed an editorial calendar to meet deadlines without compromise on quality.
- Managed multiple projects simultaneously whilst maintaining attention to detail.
- Promoted content on social media platforms for wider audience reach.
- Conducted simple keyword research for SEO optimisation purposes.
Department Supervisor
Oklahoma Medical Research Foundation
Oklahoma City
12.2013 - 02.2018
- Collaborated with executive-level associates and customers, built relationships with vendors and sales reps, and collaborated with several internal and external departments.
- Managed and monitored various NIH and industry-funded projects ($3M annually) and created reports to analyse, track and forecast budgets, and built annual budget requirements.
- Scheduled and coordinated meetings, appointments, and travel arrangements for supervisors and managers.
- Maintained utmost discretion when dealing with sensitive topics.
- Managed travel and expense reports for team members.
Education
Master of Science - Psychology
University of Stirling
Stirling - Remote 10.2020 - 10.2021
Master of Business Administration - Business Administration
David Eccles School of Business
Salt Lake City/USA - Remote 08.2015 - 05.2017
Bachelor of Science - Chemistry
University of Utah
Salt Lake City/USA 08.2004 - 05.2009
Skills
- Attention to Detail
- Microsoft Office Suite
- Excellent problem solving abilities
- Communication
- Customer Service
- Expense and budget management
- Collaboration
- Strategic scheduling
Timeline
Pharmacy Manager
Lloyd's Pharmacy
07.2022 - 04.2023
Assistant Manager
Westerton Arms
08.2021 - 05.2022
Master of Science - Psychology
University of Stirling
10.2020 - 10.2021
Manager
SoulCycle
08.2018 - 03.2020
Content Developer
Alpha 3 Marketing Group
02.2018 - 08.2019
Lead Customer Relations Consultant
LabLaunch LLC
01.2018 - 12.2021
Master of Business Administration - Business Administration
David Eccles School of Business
08.2015 - 05.2017
Department Supervisor
Oklahoma Medical Research Foundation
12.2013 - 02.2018
Bachelor of Science - Chemistry
University of Utah
08.2004 - 05.2009
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