Christavie Odingano Elembo
Leeds
Summary
A highly organised and methodical professional with strong time management skills and a proven ability to deliver effective customer service with professionalism and empathy. Confident in managing calls with a strong telephone manner, capable of working independently or as part of a team. Fluent in French and English, adept at using ICT and digital tools, and experienced in quality assurance with attention to detail. Possesses strong numeracy skills, practical dexterity, and proficiency in stock handling, delivery checking, and process compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work history
HR assistant trainee
Adept Corporate Services Limited
Manchester
2025.04 - 2026.02
- Handled payroll duties promptly, preventing late payments to staff members.
- Streamlined HR policies for better understanding among employees.
- Created an organised workspace conducive for productivity.
- Maintained confidentiality with sensitive personnel information.
- Facilitated training sessions to enhance staff skills.
- Compiled monthly reports with accurate HR metrics data.
- Conducted exit interviews for employee feedback improvement.
- Engaged in performance assessment procedures to identify areas of improvement.
- Updated job descriptions to attract qualified candidates.
- Managed holiday requests, ensuring fair distribution of time off.
Event Steward
G4S Event
2023.02 - 2024.08
- Delivered professional crowd management and customer service at concerts, festivals, and sports events.
- Checked tickets, provided directions, and supported the smooth flow of attendees.
- Monitored event areas to ensure safety and report of incident promptly.
- Worked at high-profile venues such as stadiums and arena across different cities.
- Demonstrated reliability, punctuality, and excellent communication under pressure.
- Duties
Kitchen Assistant
Greenleaf Residential Home
2022.07 - 2023.11
- Helped in preparing meals for residents.
- Maintained cleanliness of kitchen equipment and food preparation areas in accordance with health and safety standards.
- Helped with serving food during mealtimes and collecting used dishes.
- Received and stored food deliveries, ensuring proper rotation of stock.
- Worked closely with care staff to support resident wellbeing and mealtime experience.
- Ensured quality standards are met with strong attention to detail.
- Duties
Store Assistant
One Stop
2021.10 - 2022.06
- Assisted customers with their inquiries and provided excellent customer service.
- Stocked shelves and ensured product availability for customers.
- Served customers and handled returns and refunds.
- Suggestive selling and relaying product information.
- Used equipment to move stock around e.g. forklift and pump truck.
- Unpacked deliveries, stock rotation, replenishment, and merchandising.
- Promoted products to meet sales targets.
- General housekeeping.
- Maintained a clean and organised store environment.
- Duties
Warehouse Operative
Holland & Barrett Ltd
2020.12 - 2021.06
- Take in deliveries and check for damaged or missing items.
- Used lifting equipment to move stock around the warehouse.
- Used digital equipment to inform, locate and restock.
- Checked stock levels and made sure items are stored correctly.
- Used manual handling techniques.
- Followed health & safety guidelines.
- Packed, wrapped and loaded items to be dispatched.
- Cleaned the warehouse.
- Duties
Education
BcS - Human Resource Management TBC
Leeds Beckett University
Level 3 Access to HE - Business Management
Walsall College
Functional Skills Level 2 - Math
Walsall College
Level 3 Certificate - Coaching and Mentoring
Release Potential (Online)
iHASCO - Conflict resolution, Level 2 Digital Skills, Level 2 Customer service
Release Potential (Online) Skills Training
Functional Skills Level 2 - English
Wolverhampton College
Skills
- Customer service excellence
- Confident telephone communication
- Team collaboration and independence
- Instruction adherence and clarification
- Methodical task completion
- Adaptability and flexibility
- Proficient in ICT tools
- Strong numeracy skills
- Quality assurance and attention to detail
- Bilingual in French and English
- Effective decision-making
- Organisational and time management skills
- Practical skills and dexterity
- Stock handling and compliance
Accomplishments
Course Representative, Leeds Beckett University : Two consecutive academic years. Represented student feedback, communicated key issues to staff, and supported improvements to the student experience.
Welfare Officer, ACS University Society : Supported student welfare, inclusion, and engagement through society activities and peer support.
Certification
Additional certifications in Digital Skills, Customer Service, Conflict Resolution, and Coaching & Mentoring.
Security Industry Authority (SIA) Licence : Holder of a valid SIA licence.
Communication Skills Certificate, eLearning College, 2024.
Customer Service Certificate, Alison, 2025.
Timeline
HR assistant trainee
Adept Corporate Services Limited
2025.04 - 2026.02
Event Steward
G4S Event
2023.02 - 2024.08
Kitchen Assistant
Greenleaf Residential Home
2022.07 - 2023.11
Store Assistant
One Stop
2021.10 - 2022.06
Warehouse Operative
Holland & Barrett Ltd
2020.12 - 2021.06
Level 3 Access to HE - Business Management
Walsall College
Functional Skills Level 2 - Math
Walsall College
Level 3 Certificate - Coaching and Mentoring
Release Potential (Online)
iHASCO - Conflict resolution, Level 2 Digital Skills, Level 2 Customer service
Release Potential (Online) Skills Training
Functional Skills Level 2 - English
Wolverhampton College
BcS - Human Resource Management TBC
Leeds Beckett University