Chrissy Felton

Provided customer service support across multiple platforms, ensuring swift responses and a customer-centred approach proactively solving issues and finding solutions. Proficiency in using Shopify, stock management and processing returns. Leasing with fulfilment centre. Marketing contributions, crafting engaging content for emails and social media using Canva aimed at increasing brand engagement and customer outreach.

• Served as a dedicated nanny and housekeeper for a family of eight, with primary focus on nurturing and caring for the youngest children aged 3 and 6. Main duties included, getting children ready for school, making nutritious pack lunches, school drop off and pick up. Creating engaging activities and imaginative games that encouraged the children's development, taking children to clubs and activities. Cooking wholesome meals for the entire family daily, Managed household chores, including cleaning and grocery shopping, caring for the animals. Multitasking skills and commitment by offering assistance to the family, being dependable and caring presence in the lives of all members.

Rejoined the company following an amazing period of travel. Please find below the key roles and responsibilities during my Employment.

Support worker for young disabled adults with complex needs in a supported living Environment. Being committed to ensuring the highest quality of life for service users
Duties included key working, administering medication, manual handling, personal care, planning enriching trips, supporting service users in activities, addressing specific needs related to epilepsy, buccal care, Autism, and managing challenging behaviours. Recording information. giving a dignified and person-centred approach in all interactions.

Having a full understanding of the Safeguarding of Adults, MCA , DoLS. Consistently followed personalised care plans and risk assessments on a daily basis.

• Contributed significantly to the operational management of an online festival clothing company, Head of Customer Service role. Held sole responsibility for the end-to-end process of order fulfillment, picking, packing, and worldwide shipping. Handled customer inquiries via email, managed returns, maintained stock levels. Entrusted to independently oversee the business in the absence of the CEO.

• Supervisor of a busy street food restaurant.
  Responsibilities included ordering and managing stock
  levels, assisting the accountant with finances and
  invoices, cash handling and accountability, opening and closing procedures of the restaurant, team leadership and motivation, hygiene standards. Food and drink handling, providing brilliant customer service skills in a fast paced environment.

• Warehouse operative for a unique interior design
  company. I played a pivotal role in the efficient order fulfilment processes, checking and packing high volume customer
  orders accurately, managing large deliveries,
  establishing the outlet shop and coordinating with the
  company concession in Liberty London. ‘Employee of the
  month' on two occasions.

• Catering assistant for summer weddings. Prepping
  food, assembling canapés, precise plating,
  waitressing duties in a fast paced environment. Overall assistance to the chef, consistently prioritising the highest levels of food safety and hygiene.

• Teaching English as a foreign language to a diverse range of children ages 3 to 18, across four English centres located in Hanoi. My responsibilities included lesson planning, tailoring objectives and aims to meet the specific needs of individual students. Constructively controlling classes, being enthusiastic and caring, focusing on nurturing confidence and skill development in every student. Setting homework to re enforce learning outcomes, writing reports and grading students.

• Barista at a bustling station coffee shop. Making artisan
  coffee while ensuring outstanding customer service. Using interpersonal skills to build and maintain customer loyalty. Processed cash and card payments, shouldered the sole responsibility for opening and closing the shop, banking, carrying out stock checks and always maintaining the highest hygiene standards.

• Sales assistant in exclusive footwear and street wear
  store. Diverse role centred on providing exceptional customer service and driving sales. Utilising strong product knowledge to assist customers, Cash handling, managing stock levels and deliveries, contributing to an organised and visually appealing store environment.

Mental Capacity Act and DOLS
Nutrition and Hydration
Oral Care
Risk Assessment
Safeguarding and Protection of Adults
COSHH
Catheter Care
Depression
Epilepsy Awareness
Equality, Diversity and Inclusion
Fire safety
First Aid
Food Hygiene
GDPR Stage 1
GDPR Stage 2
Health and Safety
Infection Control
Learning Disabilities
Lone Working

• English Language B
• Maths C
• Science C
• Art B
• Drama B
• Religious Studies B
• Citizenship B