Chrissie Bolger
Winchester,Hampshire
Summary
An enthusiastic and creative individual with a practical mind. Confident in any situation and eager to build networks and develop relationships - a real ‘people person' who will meet problems head-on and relish the challenge of dealing with projects and new situations. Exceptional customer relationship skills, attention to detail and the ability to communicate at all levels.
An organised and dependable leader with over 30 years of experience in the 'people' sector. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Loyal and driven with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Project Coordinator, Customer Service & Training Manager
BLUE SKY FOSTERING
Winchester, Hampshire
01.2018 - Current
- Working with foster carers and improving their sense of wellbeing, a good motivator with inspiring ideas and plans.
- Implementation and Management of Initial Home Visit Initiative and driver of the IHV training program.
- Able to guide and challenge for best outcomes.
- A warm, caring, and empathetic mentor.
- A pivotal representative of the Blue Sky Connect Team, working specifically with carers who are requiring extra support, where they are feeling discontented with the service and driving the Hampshire hub toward positive results. This is part of the retention drive.
- Participate and present at certain events, for example skills to foster, Blue Sky roadshow and staff induction
- Managing special projects and relationships with the Blue Sky Fostering chosen charities.
- Chair of the Fostering Advisory Board.
Consultant in Retail, Trainer, Mentor
BOOM - Creative Retail Industry Advisors
01.2015 - Current
- Freelance training provider in the retail sector.
- An experienced workforce specialist in the fashion retail industry who delivers best practice in a sales environment.
- Planning and control of costs whilst achieving margin growth.
- Consistent improvement of processes.
- Creation and evaluation of new solutions and concepts.
- Motivation and leadership aimed at inspiring teams to deliver over and above expectations.
- People management, including: recruitment; training and development; key performance management.
- Mentored individuals across various levels of experience, providing guidance and support to both aspiring professionals and established leaders.
- Adapted mentoring approach to accommodate different learning styles and personalities.
- Empowered mentees to make informed decisions, evaluate options and weigh risks and benefits to make choices aligned with values and goals, all learned from personal experience.
Retail and Enterprise Coordinator, Head of Professional Retail Development
HOLTS ACADEMY (British Academy of Jewellery)
London
01.2013 - 01.2015
- Construction of Business Enterprise training system and support of many retailers including Beaverbrooks, Henig Diamonds and TKMaxx (fine jewellery line).
- Articulate Product Training Consultant with ability to develop and deliver a library of training modules.
- Mentor and Lecturer for employability in the young persons' sector including Princes Trust.
- Maintain client relations, build new relationships and business development.
- Staff management and motivation of Business Development Department.
- Personal Training Development at Holts Academy.
- Business Enterprise.
- Managing for Success.
- Selling for Success.
- Customer Service and Complaints Resolution.
- Stock Control and Loss Prevention.
- Visual Merchandising.
Senior Sales Advisor, Events Coordinator, Assistant to Owner
JUSTICE British Designer Jewellery
01.2011 - 01.2013
- A luxury jewellery company selling prestige British designer jewellery & specialist watch brands
- Management of events and external pop-ups
- Excellence in Customer Service
- Key sales member
- PR, marketing and social media
- Retail operations and supplier management
- Managing key customer relationships.
Owner / Manager
NO MORE BLUE (Aveda Concept Store)
01.2003 - 01.2011
- A vast remit, which covered the initial concept of opening an entirely new hair, beauty and retail store under the Aveda brand umbrella
- Responsibility for all aspects of the business, to include the physical premises; advertising, promotion, and marketing; recruitment, training and staff development; building and managing client relationships; accountancy and general business administration.
Education
O-Level -
01.1977 - 04.1982
NVQ 3 Photography - undefined
10.2005 - 05.2005
PTTLS Teacher Training - undefined
04.2014 - 05.2014
L2 Certificate in Counselling - undefined
09.2018 - 05.2018
L3 Certificate in Counselling - undefined
09.2020 - 05.2020
Certificate in Digital Skills: Social Media - undefined
12.2021 - 05.2021
Skills
- Proficient in Microsoft Office
- Confident on SM platforms
- Confident Canva & Visme user
- Basic knowledge of InDesign and Photoshop
- Basic knowledge Power BI
- PowerPoint presentations
- Logistical planning
- Department management
- Risk management
- Stakeholder relationship management
- Customer-focused
- Communication skills
- Programme development
Custom
- Delivery of Service Excellence
- Business Development
- Strategic Planning
- Account Management
- Team Building
- Training Consultancy
- Customer Liaison
- Events Management
Timeline
- Certificate in Digital Skills: Social Media,
12.2021 - 05.2021
- L3 Certificate in Counselling,
09.2020 - 05.2020
- L2 Certificate in Counselling,
09.2018 - 05.2018
Project Coordinator, Customer Service & Training Manager - BLUE SKY FOSTERING
01.2018 - Current
Consultant in Retail, Trainer, Mentor - BOOM - Creative Retail Industry Advisors
01.2015 - Current
- PTTLS Teacher Training,
04.2014 - 05.2014
Retail and Enterprise Coordinator, Head of Professional Retail Development - HOLTS ACADEMY (British Academy of Jewellery)
01.2013 - 01.2015
Senior Sales Advisor, Events Coordinator, Assistant to Owner - JUSTICE British Designer Jewellery
01.2011 - 01.2013
- NVQ 3 Photography,
10.2005 - 05.2005
Owner / Manager - NO MORE BLUE (Aveda Concept Store)
01.2003 - 01.2011
- O-Level,
01.1977 - 04.1982
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