Learning new skills and meeting people
CHRIS REUBEN IKEOHA
IT SUPPORT
Luton
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
17
17
years of professional experience
8
8
Certifications
Work History
Ag Manager, Network Support Engineer
National Identity Management Commission
10.2013 - 09.2023
- Monitored the enterprise network infrastructure performance and troubleshoot problems and outages
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Improved safety procedures to create safe working conditions for workers.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Demonstrated leadership skills in managing projects from concept to completion.
Senior IT support Engineer
Zenith Bank International Plc.
10.2008 - 08.2013
- Design, recommend and implement new solutions to improve the resilience of network operations
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Evaluated emerging technologies and recommended strategic investments that aligned with organizational goals while providing long-term value for the company.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Communicated with clients to verify roots and causes of computer problems.
- Tested new software and hardware prior to deployment.
- Improved system stability by implementing proactive IT maintenance and monitoring procedures.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Connected to computer of client using remote link to install programs and applications.
- Reduced server downtime by performing regular hardware upgrades and software patches.
Network Administration (NYSC)
Zenith Bank International Plc
01.2007 - 09.2008
- Configuring of servers, routers and switches , ATM machine
- Designed scalable network architecture that allowed for seamless integration of new technologies as the company grew.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Diagnosed and executed resolution for network and server issues.
- Monitored networks and network devices to resolve technical problems quickly.
- Installed and configured network printers and other peripheral devices.
- Assisted IT staff on troubleshooting issues and closing calls.
Student's Industrial training (SIWES)
Neapolitan Electronics and Technology
8 2005 - 1 2006
- Computer system maintenance and repair
- Conducted regular reviews of operations and identified areas for improvement.
- Facilitated successful completion of projects from concept to launch.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Analyzed problems and worked with teams to develop solutions.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Assisted in developing integrated marketing strategies for small businesses.
- Supported with creating project marketing materials to promote services.
Education
M.Sc. Information Communication Technology -
National Open University of Nigeria
B.Eng. Computer Engineering - undefined
Enugu State University of Science and Technology, Enugu, Nigeria
Skills
Business Development
Sales Techniques
Professional Demeanor
Customer Service
Customer Relationship Management (CRM)
Staff Training and Development
Key Performance Indicators
Certification
HCIP Routing and Switching, Huawei, 09/01/20, 09/01/23
References
Available on request
Accomplishments
During my employment as an IT Support Engineer at NIMC, I achieved several significant milestones
Enhanced network security measures: I conducted thorough assessments of the network infrastructure and implemented robust security protocols to safeguard sensitive data and prevent unauthorized access.
Upgraded hardware and software: I successfully managed the upgrade of hardware and software systems across various departments, ensuring compatibility, reliability, and optimal performance
Interests
Timeline
Ag Manager, Network Support Engineer
National Identity Management Commission
10.2013 - 09.2023
Senior IT support Engineer
Zenith Bank International Plc.
10.2008 - 08.2013
Network Administration (NYSC)
Zenith Bank International Plc
01.2007 - 09.2008
Student's Industrial training (SIWES)
Neapolitan Electronics and Technology
8 2005 - 1 2006
M.Sc. Information Communication Technology -
National Open University of Nigeria
B.Eng. Computer Engineering - undefined
Enugu State University of Science and Technology, Enugu, Nigeria
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