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 Before recently graduating with a 2:1 in Human Geography, my journey in the workforce has been largely centered on hospitality, working in a local restaurant for 5 years, I cultivated valuable skills in customer service, teamwork, adaptability, problem-solving, and eventually leadership and I am now excited to apply these skills in a professional role.As a recent graduate with a degree in Human Geography, I've had the privilege of exploring the world through the lens of geography, with a particular focus on diplomacy and environmental management., I've honed skills in research, data analysis, and critical thinking. My coursework and projects allowed me to investigate complex issues, such as climate diplomacy, environmental management and its disputes, resource management, and various planning projects and approaches in order to develop innovative solutions.My academic journey was finalised with a dissertation that delved into a critical issue, the public's perception of climate change. This research project involved extensive collaboration with diverse communities, where I engaged with the public to understand their perspectives on climate change. Through this process, I improved my skills in qualitative and quantitative data collection and analysis, statistical modelling, and community outreach. Not only did this project improve my understanding of a complex and critical issue in today's world, but it also strengthened my passion and desire to progress in an industry that tackles similar issues. 

Driven individual with exceptional communication and problem-solving skills, demonstrating adaptability and empathy in customer interactions. Adept in managing inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering long-term client relationships.

Dedicated professional with extensive expertise in maintaining high hygiene standards and ensuring confidentiality. Demonstrates exceptional detail consciousness and efficiency optimisation, with a strong knowledge of cleaning products and deep-cleaning techniques. Proficient in hoovering, equipment care, and responsible for maintaining optimal cleanliness. Committed to upholding the highest standards of hygiene and efficiency in all tasks undertaken.
Seasoned Driver Supervisor known for enhancing operational efficiency and team productivity. Skilled in coordinating schedules, managing logistics, and improving route planning. Achieved significant reductions in delivery times and increased driver satisfaction through effective leadership and communication.
Driven professional with keen ability to lead and coordinate teams in fast-paced environments. Possesses strong organisational skills and excellent communication abilities, ensuring smooth operations and effective team management. Aims to enhance operational efficiency and foster collaborative work culture.
Experienced in transport management with focus on driver supervision and logistics coordination. Demonstrates ability to optimise routes, enhance driver performance, and ensure compliance with safety regulations. Skilled in fostering team cohesion and improving operational efficiency through effective communication and leadership.
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Cleaner adaptable to different building environments and project demands. Methodical about following correct procedures and completing deep cleaning.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management.
Results-driven Team Leader with knack for fostering team collaboration and driving project success. Led teams to streamline operations and enhance productivity, ensuring project completion on time and within scope. Known for cultivating supportive work environment, resulting in improved team morale and reduced turnover.

 Results-oriented professional with a strong background in team leadership and operational management. Achieved management position at McDonald's while pursuing academic goals, later transitioning to Nando's working up to second assistant. Proven ability to enhance customer satisfaction and optimise processes, demonstrating a commitment to excellence in every role. Skilled in financial analysis, risk management, and fostering a positive work environment to drive team performance.  Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner.  Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.  Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. 

 Detail-oriented professional with organisational skills and proficiency in Microsoft Office and JDA Dispatcher. Demonstrates exceptional teamwork and problem-solving abilities, complemented by a keen attention to detail and flexibility.  Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. 

Dedicated customer service expert with a strong foundation in exceptional telephone etiquette and efficient time management. Demonstrates punctuality and reliability, ensuring the maintenance of clean workspaces and adherence to kitchen standards. Skilled in understanding guest needs, handling complaints, and awareness of food allergens, contributing to seamless team collaboration and effective food preparation. Aspires to further enhance service quality through continuous improvement and professional growth.

Accomplished project management professional with extensive expertise in end-to-end project lifecycle management, strategic planning, and execution. Proficient in Agile methodologies such as Scrum and Kanban, as well as Waterfall and hybrid approaches. Demonstrates strong skills in risk management, budgeting, and financial oversight. Adept at using project management tools, including Trello, Monday.com, JIRA, and Microsoft Project, to ensure efficient timeline tracking and resource allocation. Proven track record of stakeholder engagement, team leadership, and cross-functional collaboration to drive operational excellence. Committed to optimising processes through workflow automation and quality control compliance. Career goals include leveraging analytical skills for data-driven decision-making to enhance project outcomes.

 Dedicated professional with extensive expertise in child development and childcare legislation, specialising in behavioural management strategies and special educational needs. Demonstrates exceptional confidentiality sensitivity and substance abuse awareness, ensuring adherence to child welfare principles and safeguarding procedures. Proficient in individualised care planning, behavioural assessment skills, and mental health support strategies, with a strong focus on resilience under pressure and effective time management. Committed to advancing child protection legislation awareness while maintaining case note accuracy and communication proficiency.    Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Keen to take on and learn new skills.    Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. 

Dynamic Restaurant Manager with extensive experience at Denny's Corporate, excelling in customer service and quality control. Proven track record in enhancing dining experiences and optimizing crew workflow. Skilled in cash handling and adept at resolving customer complaints, fostering loyalty and satisfaction in fast-paced environments.

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for exceptional interpersonal skills, reliability, problem-solving abilities, and maintaining high standards.

Chrispen Msongwe

Summary

Overview

Work history

Restaurant manager

Support worker

Education

Diploma - Care giving

Skills

Timeline

Restaurant manager

Support worker

Diploma - Care giving

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