Chrisoulla mustafa
Waltham Cross,Hertfordshire
Summary
Ambitious student prepared to strengthen skillset and industry knowledge through hands-on experience. Excels in detail-focused environments with strong attention to quality. Offers resourceful nature and pragmatic approach to problem-solving. Diligent Secretary equipped to manage high-volume phone calls and complex schedule management. Offers personable and professional demeanour coupled with tactful and diplomatic communication skills. Background in clerical and secretarial roles with proven knowledge and skills, contributing to efficient office operations. Detaile skilled in delivering top-quality administrative support. Answers inquiries, manages correspondence and communicates with incoming clients and visitors. Excellent research and problem-solving skills.
Overview
36
36
years of professional experience
Work history
Secretary
autoteks mot centre
Edmonton, Haringey
08.2004 - Current
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Drafted and distributed professional business letters and email correspondence.
- Updated files and records with precise system navigation.
- Generated shipment invoices, prepared packages and set up deliveries for customers.
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Addressed inquiries and responded via email or telephone follow-up.
- Improved information flow, introducing new software to facilitate distribution of correspondence, reports and minutes.
- Sourced office supplies in line with procurement guidelines to achieve value for money.
- Managed flight reservations, ground travel and accommodations for department managers and associates.
- Maintained accurate and up-to-date databases containing confidential information.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Screened telephone calls and forwarded to appropriate departments.
- Received and placed telephone calls to clients and prospective clients.
- Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
Hairdresser
sophisticut
Cockfosters, Enfield
07.1992 - 08.2004
- Offered highly skilled cut, colour and extension services to [Number]+ daily customers.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Updated customer files with colour notes, preferences and services delivered.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Promoted and sold additional services and products, increasing salon revenue.
- Offered style catalogues and magazines showcasing hair style options.
- Supervised staff performance in absence of management, maintaining faultless salon services.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Styled hair for large-scale events, including fashion shows and special hair expos.
- Registered new clients and updated information of existing clients on logbook.
- Provided detailed instructions and treatment procedures to clients.
Hairdresser
greta kahns
Winchmore Hill, Enfield
04.1990 - 06.1992
- Offered highly skilled cut, colour and extension services to 8+ daily customers.
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Updated customer files with colour notes, preferences and services delivered.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Promoted and sold additional services and products, increasing salon revenue.
Hairdresser
upstairs downstairs
enfield, middlesex
04.1987 - 03.1990
- Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
- Updated customer files with colour notes, preferences and services delivered.
- Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
- Offered highly skilled cut, colour and extension services to 6+ daily customers.
Education
masters in hairdressing - hairdressing
robert fielding
london 05/1996 - 02/1997
Skills
- Administering payroll
- Database management
- POS software expertise
- Vendor relations skills
- Excel proficiency
- File closures
- Multi-line phone systems
- Paper and electronic filing
- Outlook diary management
- Office supply management
- Technical documentation management
Languages
English
Advanced
Timeline
Secretary
autoteks mot centre
08.2004 - Current
Hairdresser
sophisticut
07.1992 - 08.2004
Hairdresser
greta kahns
04.1990 - 06.1992
Hairdresser
upstairs downstairs
04.1987 - 03.1990
masters in hairdressing - hairdressing
robert fielding
05/1996 - 02/1997
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