Open To Work
Chrisley Chua
Cambridge
Summary
I am a determined Sales Manager experienced with 9 years of relationship-building and driving sales growth through effective communication. I utilise persuasive techniques to foster client trust and close deals. I have a track record of exceeding sales targets and contributing to team objectives.
My mission is to make a substantial impact in shaping the path towards growth of the company I sought to be a valuable part of.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Renewals Sales Representative
Red Gate Software Ltd.
United Kingdom
08.2023 - Current
- Consistent over-target per quarter with GBP3.8-5.5M total of won deals annually
- Established and nurtured profitable multi-level relationship with customers that resulted in upsells and multiyear contract renewal terms within the B2B enterprise accounts portfolio in America
- Performed consistent and strategic engagement with the use of MEDDPICC in gathering customer insights
- Analysed data with Power BI and Gainsight and strategized customer engagements in keeping the brand and product value relevant to the customers’ evolving needs
- Reversed churn by spotting risks at 6 to 4 months prior to renewal due date of the account
- Maintained strong partnerships with end-customers, value added resellers (VAR) and distributors
- Created and nurtured a harmonious cross-functional team collaboration that lead to successful strategy execution in closing high-value contracts
- Proactively analysed customers’ purchasing behaviour prior to renewal to understand how customer retention is impacted by their business performance and adapted the strategy to the changing requirements
- Maintained Salesforce data for accurate forecasting and healthy pipeline
- Developed an effective structure in processing high-volume transactions that increased work efficiency with maintained accuracy
- DevOps Software License Renewal
Senior Account Manager
Oracle-NetSuite
Philippines
10.2018 - 01.2020
- Achieved 95-110% Quarterly ARR through upsells and multi-year renewals
- Managed B2B medium enterprise and large enterprise accounts in North America
- Conducted QBR, monthly and bi-weekly engagements and gained substantial customer insights that impacted retention and churn
- Managed pipeline with accurate data through strict CRM maintenance
- Formulated an effective strategy that minimised churn and secured multi-year term renewals with minimal discount
- Engaged with customer stakeholders in aligning NetSuite’s product roadmap which allowed customers to plan ahead on their NetSuite footprint and budget
- Presented accurate monthly forecast to the management
- Harmoniously collaborated with cross-functional teams in navigating critical and non-critical account scenarios
- NetSuite Sales
Sales Team Manager
APPTech Experts
Philippines
08.2017 - 09.2018
- Increased the company’s annual revenue by 70%, 30% higher than the conservatively-predicted value
- Successfully transitioned 80% of customers from on-premise ERP to cloud ERP and increased revenue
- Expanded the product footprint within the customer portfolio through upsells by value-selling and strategic negotiations
- Line-managed Account Executives and Business Development Representatives
- Managed quarterly developmental appraisals and bi-annual performance feedback appraisals
- Management Sales Team budget allocation and forecast
- Demonstrated empathy and adaptability during coaching sessions to team members
- Developed a culture that promoted harmonious collaboration between Account Execs and cross-functional teams
- Developed and presented comprehensive, data-driven sales forecast to upper management
- SAP Partner
- SAP Sales
Enterprise Account Executive
Kaisa Consulting
Philippines
03.2017 - 08.2017
- Closed several deals in 3 months for SAP C4C CRM for small accounts and exceeded the quarter’s target by 120% by closing SAP S/4HANA deal
- Managed the sales cycle of inherited qualified leads for SAP product sales on the enterprise portfolio
- Mitigated risks through in-depth scoping and product capability assessment
- Effectively worked with legal team in managing contract negotiations that resulted to closed deals after months and years of evaluation
- SAP Partner
- SAP Sales
Localisation Delivery Manager
SDI Media
Philippines
03.2015 - 03.2017
- Increased sales revenue by 100% as a result of improved order to fulfilment operations
- Recalibrated the process workflow efficiency and tripled the order capacity of resources by spearheading the adaptation to maximised ERP capabilities that was rolled out the entire order to fulfilment operations
- Overseen and managed seamless operations of localisation order to delivery
- Identified process gaps, proposed and executed improvements by data analysis, risk mitigation and stakeholder management
- Resolved business critical issues
- Global Localisation Services
- Entertainment Industry
Account Executive
Jupiter Systems Inc.
Philippines
04.2013 - 03.2015
- Consistently hit quarterly target at PHP4m (GBP70k 2013-2015 exchange rate)
- Maintained a profitable relationship with customers by managing the full sales cycle from lead-generation to customer retention
- Grew the account portfolio in the automotive sector in Philippines
- Effectively collaborated with cross-functional teams that achieved successful implementations and customer success support
- Maximised network resources and attended trade events that generated qualified leads and built pipeline
- Local ERP Sales
Education
Bachelor of Arts - Communication Arts and Journalism
Far Easter University
Manila, Philippines01-2013
Skills
- Problem-solving aptitude
- Employee development
- Interpersonal relations
- Negotiation and conflict resolution
- Employee coaching and mentoring
- Managing operations and efficiency
- Work Planning and Prioritization
- Team development
- Adaptability and flexibility
- Problem resolution
- Effective communication
- Revenue management
- Stakeholder management
- Risk management
- Salesforce management
- Budget control
- Decision-making
- Team leadership
- Complex Problem-solving
- Verbal and written communication
Certification
- Product Management
- Project Management
- MEDDPICC Foundations
Timeline
Renewals Sales Representative
Red Gate Software Ltd.
08.2023 - Current
Senior Account Manager
Oracle-NetSuite
10.2018 - 01.2020
Sales Team Manager
APPTech Experts
08.2017 - 09.2018
Enterprise Account Executive
Kaisa Consulting
03.2017 - 08.2017
Localisation Delivery Manager
SDI Media
03.2015 - 03.2017
Account Executive
Jupiter Systems Inc.
04.2013 - 03.2015
Bachelor of Arts - Communication Arts and Journalism
Far Easter University