Summary
Overview
Work History
Skills
Timeline
Generic

CHRIS BAIAMONTE

London

Summary

Experienced Customer Executive with 4 years of administration experience providing technical support, training, and assistance to variety of end users. Ambitious worker with excellent communication, time-management and prioritization skills.

Overview

4
4
years of professional experience

Work History

Customer Executive

Spaces- IWG
01.2021 - Current
  • Supervising front-desk services, access control (fobs, CCTV,etc), and maintenance team visits, on top of handling complaints and specific customer requests
  • Actively liaising with the line manager in overseeing operations, performing corrective measures on any issues or concerns, completing action plans; and implementing quality, and customer-service standards
  • Managing IT technical support and account Team requests, by liaising with third-party service providers
  • Coordinating and managing the maintenance of the centre by identifying issues, reporting them and following up with projects
  • Ensuring facilities are following applicable policies, and regulations and up to company standards
  • Proactively finishing up all relevant paperwork for a smooth handover at the end of the shift
  • Analysing and responding appropriately to queries from customers via telephone and e-mail, working towards an appropriate solution
  • Considerably and actively supported the London Team with the opening of a brand new centre, and proactively helped in setting up the offices as well as helping new clients with invoices, onboarding and general admin needs, this led to a higher clients' satisfaction rate, which consequently led to higher retention rate

Operations Support Assistant

Foyles Books
11.2020 - 01.2021
  • Worked closely with the Operations Manager to understand operational objectives and contribute towards their delivery
  • Provided administrative support to ensure efficient office operations
  • Catalogued hundreds of important textbooks and other reading materials, and dealt with mail and web-based orders by responding promptly
  • Maintained positive relationships with internal departments as well as service providers and partners
  • Provided customer care and approached internal departments to assist clients with their queries
  • Ensured sales reports were kept in line with KPIs, performed stock checking of books within stores and handled inventory
  • Maintained knowledge of upcoming books and their release dates, and created window displays by arranging books and other reading materials aesthetically
  • Significantly helped in managing stock, and improved the overall process of restocking by actively assisting the Ops Manager in setting up spreadsheets and adjusting company systems
  • Efficiently supported the team in identifying major opportunities to work with innovative service providers by managing relationships with key suppliers
  • Completed accurate and timely transactions to maintain records and support internal audits.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Analyzed and evaluated operational issues and determined cost-effective solutions.
  • Participated in operations team meetings to coordinate and assign project management tasks.
  • Completed accurate and timely transactions to maintain records and support internal audits.
  • Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
  • Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.

Skills

  • Exceptional communication
  • Account Management
  • Complaint resolution
  • Campaign Management

Timeline

Customer Executive

Spaces- IWG
01.2021 - Current

Operations Support Assistant

Foyles Books
11.2020 - 01.2021

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CHRIS BAIAMONTE