Senior branch manager with over 20 years of managerial experience. Holds extensive knowledge of building materials industry operations. Strong strategic-planning and people-management skills.
Overview
22
22
years of professional experience
Work History
General Manager
Selco Builders Warehouse
London, London
07.2012 - Current
Tracked KPIs to drive profitability and target delivery.
Empowered staff members to contribute to continuous improvement, quality and growth of company.
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
Built and maintained loyal, long-term customer relationships through effective account management.
Recruited top-performing candidates to build staff retention and team performance.
Delivered business strategy to drive revenue and operational efficiencies.
Scheduled regular team meetings to discuss business updates, issues and recommendations.
Researched business opportunities with new and existing customers, notifying sales team to follow up.
Branch Manager
Wickes building supplies ltd
London
01.2001 - 06.2012
Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
Interviewed and hired talented individuals with top-level strengths, improving overall talent and skills set for organisation.
Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
Conducted regular branch staff meetings to communicate goals and objectives.
Collaborated with district manager to set performance standards.
Performed monthly and quarterly employee performance appraisals.
Oversaw a branch team consisting of 30 customer service representatives