CHRIS WADRUP
Birmingham,United Kingdom
Summary
Currently working towards earning my compTIA A+ certificate, I have acquired a relevant skill set within a customer service environment. And achieved a Level 2 Customer Service certificate. Coupled together this signifies technical expertise but highlighting a comprehensive skill set, emphasizing the ability to provide excellent customer support in the dynamic IT landscape. I want to increase my technical proficiency and customer focused skills for being a well rounded professional within IT.
Work history
Student Barber
South and City College
Birmingham
2019.09 - 2022.07
- Met with customers to discuss individual style options, preferences and special requirements.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
- Completed continuing education and training to stay up to date with new trends and techniques.
Sales Advisor
O2 Telefonica
Rugby
2018.08 - 2020.08
- Clearly explained products' benefits and value to drive sales.
- Gave excellent advice to maintain consistently high sales.
- Invested in understanding customers' needs to provide swift resolutions.
- Communicated with customers to determine needs, provide recommendations and upsell services.
- Attended training on new product launches and seasonal offers.
Construction Painter and Decorator
self employed
, West Midlands
1997.09 - 2018.07
- Established and maintained continuing client and supplier relationships.
- Utilised knowledge in hazardous materials to ensure correct and compliant handling, use and disposal.
- Consistently received outstanding customer feedback by surpassing clients' painting and decorating expectations.
- Monitored workmanship of hired contractors, upholding high-quality painting and decorating results.
- Provided accurate quotes to support clients make informed decisions.
- Measured accurately to estimate materials, supplies and time required for jobs.
Education
Level 3 Cyber Infrastructure Technician (CompTIA). - IT
2024.01 - 2024.03
- Computer Networking Fundamentals
- Focus on IT Security Fundamentals
- Operating systems and File systems
NVQ Level 3 - Technical Barbering
2022
- City & Guilds Level 3 Advanced Technical Diploma in Barbering
NVQ Level 2 - Technical Barbering
2021
- Level 2 Technical VRQ Certificate in Barbering
Certificate of Higher Education - IT User Skills (ITQ)
2020
- NCFE Level 2 Certificate in IT User Skills (ITQ)
Diploma of Higher Education - Recruitment
2019
- Recruitment Diploma
Skills
- Level 3 Cyber Infrastructure Technician (CompTIA)
- Level 2 Customer Service
- Customer service expert
Hobbies
Music Production, Digital Production of music for record labels and DJ's within a specific genre
Timeline
iMeta Training - Level 3 Cyber Infrastructure Technician (CompTIA)., IT
2024.01 - 2024.03
Student Barber - South and City College
2019.09 - 2022.07
Sales Advisor - O2 Telefonica
2018.08 - 2020.08
Construction Painter and Decorator - self employed
1997.09 - 2018.07
South and City College Birmingham - NVQ Level 3, Technical Barbering
South and City College Birmingham - NVQ Level 2, Technical Barbering
NCFE - Certificate of Higher Education, IT User Skills (ITQ)
New Skills Academy - Diploma of Higher Education, Recruitment