Chris Wade
Glazebury,Cheshire
Summary
A passionate and results-driven professional with expertise in client relationship management, customer support, and technical sales support. Demonstrates a proactive approach to relationship-building and creative problem-solving, ensuring exceptional customer satisfaction. Skilled in technical troubleshooting and product knowledge, with a strong focus on fostering long-term client partnerships. Committed to leveraging core competencies to drive business success and enhance customer experiences.
Overview
19
19
years of professional experience
Work history
Regional Support Engineer
MULTIVAC
Swindon
09.2023 - Current
- Managed own territory in terms of customer meetings, appointments, contacts, technical sales and budgets.
- Delivered customised reports based on client needs
- Drove sales and awareness of complete Technical Services offerings at Multivac
- Managed aftersales support across North West region
- Boosted regional revenue 15% through tailored technical and aftersales strategies
- Delivered monthly KPI updates to team and quarterly at Vice President level.
- Liaising with internal colleagues across multiple departments to deliver the best service to customers.
- Provided after-sales support ensuring customer satisfaction and loyalty.
- Managed CRM system to record customer visits and identify new business prospects
- Achieved an average of 6 customer visits weekly
- Kept up to date with customer activity across the region
Field service engineer
MULTIVAC
Swindon
07.2016 - 03.2023
- Inspected customer equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Tested equipment performance and demonstrated operation and servicing to all ranges of customers.
- Collaborated closely with sales teams for successful product demonstrations and installations.
- Coordinated with cross-functional teams for seamless project execution on new installations and retrofits.
- Developed detailed reports with clear insights into equipment status and performance.
- Ensured customer satisfaction with timely resolution of service requests.
- Maintained high performance under demanding deadlines and customer expectations
Field Engineer
Bosch Packaging Technology
06.2015 - 06.2016
- Provided on-site expertise for Bosch packaging equipment across UK and Europe for major brands
- Collaborated with global brands including Mondelez, Kelloggs and Astra Zeneca
- Servicing of Machines, Installing and commissioning, Attending Electrical and Mechanical breakdowns
- Reduction of downtime, New Customer/Colleague Relationships, FMCG Industry Knowledge, SCADA Systems, Machine Upgrades, Status Reporting
- Ensured timely completion of projects with effective time management skills.
- Optimised operational efficiency by streamlining processes where necessary.
Electrical/Mechanical Technician
M and I Materials
10.2011 - 06.2015
- Part of a smaller maintenance team with varied responsibilities
- Capable of covering all aspects of the job including electrical, mechanical and technical roles
- Concentrating on developing instrumentation and control skills
- 5s champion for maintenance
- First aider for the company
- In charge of creating time sheets for all the team using the maintenance shire system frontline
Electrical/Mechanical Engineer
Lucchini UK
09.2005 - 10.2011
- Company Overview: Lean manufacturing company which produces train wheels and wheel sets
- I was part of an 8 man maintenance team covering 24 hours a day 5 days a week
- Responsible for most breakdowns, installations and general maintenance in the workplace
- Followed a weekly PPM schedule to maintain and repair a variety of machines such as CNC Lathes, Gantry Systems, Swarf conveyors, Crushers, Industrial sized ovens, CNC Drills, Jibs, Magnetic Particle Inspection units and Balancers
- Lean manufacturing company which produces train wheels and wheel sets
- Weekend cover is often required
- Liaised with team leaders and departmental managers to plan down time
Education
NVQ Level 3 - Engineering Maintenance (Electrical)
Advanced diploma - engineering and technology
NVQ Level 2 - performing engineering operations
Key Skills Level 2 - working with others
Key Skills Level 2 - improving own learning and performance
GCSE’s - 10 pass’ at grades A to C in Mathematics, English and Science
HNC - first year
Elecrical/Electronic Engineering
17th Edition - undefined
IEE Wiring Regulations
EAL Level 2 Certificate - undefined
for Domestic Electrical Installer incl. Part P
City & Guilds 2392-10 - undefined
Fundamental inspection, testing and initial verification
City & Guilds 2391-10 - undefined
Inspection, testing and certification of electrical installations
Successful Selling Training - Sales
Successful Selling Training
Swindon 04.2024 - 04.2024
Skills
- Client Relationship Management
- Customer support
- Creative thinking
- Relationship-building
- Technical troubleshooting
- Technical sales support
- Proactive approach
- Relationship Management
- Product knowledge
Timeline
Successful Selling Training - Sales
Successful Selling Training
04.2024 - 04.2024
Regional Support Engineer
MULTIVAC
09.2023 - Current
Field service engineer
MULTIVAC
07.2016 - 03.2023
Field Engineer
Bosch Packaging Technology
06.2015 - 06.2016
Electrical/Mechanical Technician
M and I Materials
10.2011 - 06.2015
Electrical/Mechanical Engineer
Lucchini UK
09.2005 - 10.2011
Advanced diploma - engineering and technology
NVQ Level 2 - performing engineering operations
Key Skills Level 2 - working with others
Key Skills Level 2 - improving own learning and performance
GCSE’s - 10 pass’ at grades A to C in Mathematics, English and Science
HNC - first year
Elecrical/Electronic Engineering
17th Edition - undefined
IEE Wiring Regulations
EAL Level 2 Certificate - undefined
for Domestic Electrical Installer incl. Part P
City & Guilds 2392-10 - undefined
Fundamental inspection, testing and initial verification
City & Guilds 2391-10 - undefined
Inspection, testing and certification of electrical installations
NVQ Level 3 - Engineering Maintenance (Electrical)
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