Chris Tyrrell
Market Harborough
Summary
Facilities and operations manager with 20 years of leadership experience in facilities management, compliance, security services, health and safety, and operational service delivery. Demonstrated success in managing multi-site total facilities management services and leading large, multi-skilled teams. Expertise in ensuring regulatory compliance and fostering strong client relationships.
Overview
1
1
Certification
24
24
years of professional experience
Work history
Facilities Manager
Mitie Facilities Management
Rugby, Midlands
2021.11 - Current
- Manage team of 5 engineers, Assistant FM, and Works Scheduler
- Deliver hard services across 35 buildings on large static site
- Coordinate grounds service delivery through third-party contractor (1100 acre site)
- Manage PPM delivery, reactive works, and remedial works through site-based engineering team and specialist contractors
- Track daily WIP to complete work within SLA targets, ensuring CAFM system is updated
- Support project team on delivery of major projects across region.
- Manage supplier relationships, including outsourced and subcontractor partners
- Lead direct reports to maintain high performance and engagement.
- Maintain statutory compliance through day-to-day checks and records.
- Attend internal and external audits to evidence delivery.
- Ensure compliance with health and safety legislation and company policies.
- Act as primary point of contact for clients and senior stakeholders.
- Oversee asset management processes and ensure asset change forms submitted as required
COVID-19 Testing Centre Manager
Boden Resource / Sodexo
Leicester, Leicestershire
2020.06 - 2021.10
- Managed 15 operatives delivering FM and testing services at first indoor walk-in centre
- Mobilised multi-agency team to open site within 2 days
- Delivered seamless test process and maintained pleasant, professional subject experience
- Managed health and safety through inductions, risk assessments, and safety briefs.
- Completed safety tours, handled accidents, and reported hazards and near misses.
- Submitted daily site reports and delivered MI data within set timeframes.
Regional Compliance Support Manager
G4S
Midlands
2016.09 - 2020.04
- Conduct site audits of statutory and non-statutory documentation and CAFM data.
- Coordinate third-party audits with client auditors and FM teams.
- Manage ISO 9001 site audits, including re-certification and surveillance reviews.
- Deliver targeted deep-dive audits requested by senior management.
- Act as confidential compliance contact for FM team clarification queries.
- Report compliance trends and areas of concern to senior management.
- Agree action plans with FM team and monitor within timeframes.
- Attend client business review meetings to support regional teams.
- Manage fabric maintenance team of 1 manager and 4 operatives across Midlands.
Service Delivery Manager
G4S
Leicester, Northampton & Coventry
2014.06 - 2016.09
- Manage delivery of TFM services across 16 properties on a central government contract, including Crown Courts, Magistrates Courts & Tribunal buildings
- Monitor review and update management systems and site log books routinely.
- Attend internal and external audits and close actions within agreed timescales.
- Monitor M&E provider performance using CAFM to complete PPM requirements.
- Manage subcontractors across 16 properties and review performance against contractual standards.
- Attend monthly client KPI meetings and track service delivery against SLAs.
- Manage operational budget aligned to financial business model.
- Directly manage 16 supervisors and indirectly oversee circa 100 operational personnel.
- Manage health and safety arrangements across full estate portfolio.
- Lead and coach security and cleaning teams to deliver core services.
Security Manager
Interserve
Leicester
2008.02 - 2014.05
- Managed 24/7/365 security operations and logistics within Leicester Royal Infirmary Hospital
- Led team of supervisors, security officers, and administration personnel, including five direct reports and overall headcount of 35
- Managed delivery of security services to wider NHS estate through third-party contractor
Infantry Soldier
British Army
Worldwide
2002.08 - 2007.01
- Served five years in Royal Anglian Regiment, completing operational tours in Afghanistan and Northern Ireland.
Skills
- Multi-site facilities management
- Workforce management
- Health and safety management
- Security operations
- Compliance auditing
- ISO 9001 auditing
- Legionella Responsible Person
- Cooling tower management
- Client relationship management
- Leadership skills
- Commercial aware
- Analytical thinking
- Asset management
- Microsoft packages
Certification
- IOSH Managing Safely
- CITB Site Management Safety Training Scheme (SMSTS)
- BSI 2015 ISO 9001 Internal Auditor
- City & Guilds WH002 Legionella Cooling Tower
- City & Guilds Legionella Responsible Person
- Control of Legionella in Open Cooling Systems
- City & Guilds Legionella Awareness
- CMI Level 3 Award in First Line Management
- Asbestos Awareness
- COSHH Awareness
- Managing Discipline & Grievance
- NCFE Equality & Diversity Level 2
- BCS Level 2 Certificate in IT User Skills (ECDL Extra)
- NVQ Level 2 Public Services
Timeline
Facilities Manager
Mitie Facilities Management
2021.11 - Current
COVID-19 Testing Centre Manager
Boden Resource / Sodexo
2020.06 - 2021.10
Regional Compliance Support Manager
G4S
2016.09 - 2020.04
Service Delivery Manager
G4S
2014.06 - 2016.09
Security Manager
Interserve
2008.02 - 2014.05
Infantry Soldier
British Army
2002.08 - 2007.01