Chris Twin

• Assisted customers in selecting roofing and building materials, ensuring they received expert advice tailored to their needs.
• Operated forklift and other machinery to move, load, and distribute building supplies between warehouse, delivery vehicles, and customer vehicles.
• Managed till and cash handling operations efficiently, reducing customer wait times and ensuring accuracy.
• Answered customer queries via phone, providing itemised quotes, product recommendations, and support.
• Improved customer satisfaction by resolving complaints and queries with patience and professionalism.
• Gained and applied knowledge of new products quickly, enhancing the in-store experience through informed customer interactions.
• Maintained stock levels and organised product displays to ensure a clean and accessible yard.
• Developed excellent communication and interpersonal skills through daily face-to-face customer engagement.

Key Skills:

• Forklift operation (valid certification if applicable)
• Cash and till handling
• Customer service and conflict resolution
• Product knowledge (building/roofing materials)
• Teamwork and initiative
• Organised, flexible, and dependable
• Outgoing and enthusiastic
• Computer literate and quick to learn new systems

• Delivered medical and healthcare products to clients across the region with precision, professionalism, and punctuality.
• Provided excellent customer service at delivery points, addressing queries and ensuring customer satisfaction.
• Delivered goods promptly across scheduled routes, consistently meeting delivery targets and ensuring customer satisfaction.
• Maintained a strong knowledge of road networks and updates to avoid delays and optimise delivery efficiency.
• Conducted pre- and post-trip vehicle inspections, identifying maintenance issues early and ensuring roadworthiness.
• Ensured proper loading and unloading of goods to prevent product damage or loss.
• Followed all road safety regulations and company protocols, maintaining a clean driving record.
• Kept the delivery van clean and presentable, reinforcing a professional company image.
• Accurately completed delivery documentation and paperwork, reducing administrative errors.
• Communicated courteously and professionally with clients, resolving issues or complaints effectively to maintain positive relationships.
• Monitored vehicle performance and swiftly reported faults to minimise downtime.
• Worked flexible hours, including weekends, to meet operational demands and ensure timely deliveries.
• Played a key role in reducing delivery times and improving operational efficiency.

Key Skills:

• Route optimisation & time management
• Customer service & dispute resolution
• Safety inspections & vehicle maintenance
• Delivery documentation & accuracy
• Flexible, reliable, and detail-oriented
• Strong knowledge of UK road systems
• Professional and courteous under pressure

• Delivered fencing and landscaping materials safely and on schedule to commercial and residential sites.
• Handled delivery issues such as damaged or missing stock promptly and professionally.
• Assisted with loading and unloading heavy parcels, earning positive feedback from clients.
• Worked flexibly, including weekends, to meet business needs and delivery deadlines.
• Communicated effectively with the dispatch team to support smooth and efficient operations.
• Performed regular vehicle checks and maintenance inspections to ensure roadworthiness.
• Followed all road safety regulations and company procedures for safe and compliant driving.
• Maintained a clean and professional company van at all times.
• Accurately completed delivery paperwork and records, reducing administrative errors.
• Supported the warehouse team with stock management, improving overall efficiency.
• Used real-time navigation to avoid delays and improve turnaround times.

Key Skills:

• Heavy goods handling
• Customer service and communication
• Vehicle safety and inspections
• Warehouse support
• Documentation accuracy
• Route planning and efficiency

• Delivered building supplies and materials to customer sites across Essex and surrounding areas.
• Delivered building supplies safely and on time to residential and commercial sites, including navigating complex and high-pressure delivery environments.
• Assisted with loading and unloading of heavy goods to prevent damage and ensure safe transport.
• Maintained a clean, roadworthy vehicle through daily checks and routine maintenance; reported issues promptly to reduce downtime.
• Demonstrated excellent route planning skills using GPS and personal knowledge to avoid delays and improve delivery efficiency.
• Communicated effectively with dispatch and logistics teams to coordinate deliveries and resolve customer issues in real time.
• Supported the yard team with stock management, order preparation, and general maintenance tasks.
• Followed all driving regulations and adhered to company safety procedures, consistently delivering a professional image.
• Accurately completed delivery documentation and paperwork, reducing administrative errors and improving record-keeping.
• Responded to customer complaints or delivery issues quickly and professionally to maintain strong client relationships.
• Offered flexible availability, including weekends and evenings, to meet delivery demands.

Key Skills:

• Safe driving & vehicle maintenance
• Route optimisation & navigation
• Customer service & complaint handling
• Yard operations & teamwork
• Delivery paperwork & documentation
• Flexible and reliable under pressure

• Handled deliveries efficiently, assisting with accurate loading and unloading to maintain quick turnaround and reduce downtime.
• Operated forklifts and telehandlers safely to move heavy stock and minimise manual handling risks.
• Organised materials systematically in the yard and warehouse, improving workflow and stock accessibility.
• Maintained a clean, safe, and secure yard environment through daily checks, routine maintenance, and adherence to health and safety standards.
• Assisted customers and drivers with collections, offering clear communication and excellent service.
• Monitored site access gates and supported general site security procedures.
• Completed relevant paperwork accurately for incoming deliveries and stock movements.
• Carried out general labouring duties, including picking, packing, and preparing orders for delivery.
• Attended training to maintain up-to-date skills in stock handling, machinery use, and safety procedures.
• Worked collaboratively with team members, supporting heavy lifting, equipment checks, and resolving stock discrepancies.
• Followed all yard protocols and reported potential hazards or incidents to the Yard Foreman.

Key Skills:

• Forklift and telehandler operation
• Stock control and material handling
• Yard safety and maintenance
• Delivery loading/unloading
• Health & safety compliance
• Customer support
• Team collaboration
• Order picking and packing

• Delivered friendly, personalised service to customers, building rapport and encouraging return visits.
• Maintained clean, well-presented store environment, contributing to a positive shopping experience.
• Organised product displays and shelf layouts for visual appeal and improved sales visibility.
• Operated the till accurately, handling cash and card transactions with minimal discrepancies.
• Supported inventory management by restocking shelves, processing deliveries, and assisting in stock counts.
• Resolved customer queries and complaints promptly and professionally.
• Updated pricing and promotional signage in line with offers and discounts.
• Collaborated with team members to ensure smooth operations during busy periods and shift transitions.
• Assisted with opening and closing duties, ensuring the shop was ready for trade each day.
• Maintained strong product knowledge to guide customers to appropriate items and alternatives.

Key Skills:

• Customer service & complaint resolution
• Till operation & cash handling
• Stock replenishment & delivery processing
• Visual merchandising & shop layout
• Inventory accuracy
• Cleanliness & store presentation
• Flexible shift cover
• Teamwork & collaboration