Chris Tickle
Burnley,Lancashire
Summary
A MCSE/VCP qualified Voice/Data multi skilled Professional with a wide range of experience in Voice/Data Design, support, Networking, Installation and troubleshooting. Capable of quickly adapting to changing environments and job roles. Flexible committed individual and effective team-player with excellent communication and customer facing skills.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Senior systems engineer
IPNetix
Sale, Trafford
03.2018 - 10.2024
- Communicated with staff at all organisational levels to assess current systems.
- Deployed, maintained and monitored telecommunication systems.
- Interfaced with line providers to install telecommunication links.
- Troubleshot and repaired telephone, video conferencing and voicemail systems.
- Implemented integration of hardware and software modules and components.
- Managed calls during voice over Internet Protocol (VoIP) session for security and quality.
- Troubleshot problems with equipment and devices, tracing root causes and correcting problems.
- Installed VOIP, digital and video telephony products for departments.
- Prepared and configured systems for testing.
- Replicated user issues to identify and eliminate root causes.
- Evolved and documented detailed software testing plans to suit business needs.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Identified bugs, risks and anomalies, applying action to prevent reoccurrence.
- Addressed problems critically, implementing optimal solutions to boost overall system performance.
Regional Solutions Engineer
Avaya UK
Guildford
07.2014 - 03.2018
- Currently supplying tier 3 support to Avaya Core products
- Attended official VMware 5.5 training and achieved VCP certification
- Deal with Business partners and customers globally but mainly within EMEA
APS Consultant
Avaya UK
Guildford
03.2008 - 03.2014
- Since joining Avaya I have been involved in many large projects designing, implementing and configuring all Avaya Aura core products, below is a small sample of Projects
- Lead Engineer Upgrading entire Cheshire county council estate including 57 LSP sites, 5 ESS sites and over 9000 endpoints
- Lead Engineer Upgrading Procter and Gamble’s voice solution including 1400 DECT Endpoints and CM 6 Been involved with the first full SIP deployments in the UK at Network Rail Heavily involved with Ucaas pilot scheme being rolled out by Belgacom in Belgium
- Producing documentation as the SME during projects and handover to customer including HLD’s, LLD’s and test plans
- SC Cleared
Senior Systems Engineer
Pennine Telecom
Bury
01.2007 - 03.2008
- Planned, designed and executed major upgrade for Leek Building society
- Planned, designed and coordinated a countrywide installation for Cassons Law firm Often troubleshooting complex problems on large deployments
- Project managing all installs from start to finish
Telecoms Engineer
Lanway CBS
Burnley
04.2003 - 01.2007
- Managed Telecoms Helpdesk
- Maintained Demo suite and gave demonstrations to potential customers
- Onsite and remote support of existing PBX’s New installs and upgrades of Avaya PBX’s
Skills
- Integrate 3rd party systems
- SIP
- Session Border Controllers (SBC'S)
- VOIP
- Certificates/Security
- Linux
- Wireshark
- Firewalls, VPNs and security products
- Root Cause Analysis
- Switches and routers
- Cloud services
Certification
- Avaya Certified Associate(ACA)
- Avaya Certified Specialist(ACS)
- Avaya Certified Expert(ACE)IP Telephony
- Avaya Certified Support Specialist (ACSS) Avaya Aura Session Manager and System Manager Implementation and Maintenance.
- Avaya Professional Design Specialist(APDS) Contact Center and Unified Communications
- Microsoft Certified Systems Engineer + Security(MCSE)2003
- VCP 5 (VMware Certified Professional ) Data Centre Virtualization
- SSVVP (SIP School VVoIP Professional)
HOBBIES AND INTEREST
- Clay Pigeon Shooting
- Gym
- Traveling
- Reading
Timeline
Senior systems engineer
IPNetix
03.2018 - 10.2024
Regional Solutions Engineer
Avaya UK
07.2014 - 03.2018
APS Consultant
Avaya UK
03.2008 - 03.2014
Senior Systems Engineer
Pennine Telecom
01.2007 - 03.2008
Telecoms Engineer
Lanway CBS
04.2003 - 01.2007
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