Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

CHRIS THEO

Group Operations Director

Summary

A results-oriented construction and development professional that can work ethically under strict conditions and deadlines. Well-versed in Leading teams, sub-contractors, developing partnerships, satisfying client's needs and creating a strong rapport with architects. A confident and accomplished Project/Operations Director specialising in Delivery within the Fitout industry. A passionate and driven leader with an emphasis on creating and maximising new opportunities to drive business forward. A positive and strategic thinker that enjoys rising to a challenge.

Overview

27
27
years of professional experience
3
3
Certifications

Work History

Group Operations Director

Daylight (London) Ltd / P4HB / Genau, Essex
05.2025 - Current
  • Leading full operations across all three businesses
  • Driving integration of people across the businesses with a view of combining Group knowledge sharing and leveraging inter team support.
  • Commenced process of system integration across all businesses looking at combining SOP's to stream line processes.
  • Reset Group structure with updated R&R's to ensure staff have clear direction and accountability whilst demonstrating opportunities for potential individual growth.
  • Worked closely with our People Manager to support everyone in Change Management during the integration process .
  • Managed budgets, ensuring cost-effective allocation of resources and financial stability for the organization.
  • Implemented data-driven decision-making processes for effective performance management.

Head of Operations

Daylight (London) Ltd, Essex
09.2023 - 05.2025
  • Eanhced and refined the operations setup across the business.
  • Conducted system reviews and improved workflow from sales to project closeout
  • Established robust standard operating procedures (SOPs) and streamlined processes saving 25% off onboarding time required.
  • Collaborated with the Managing Director to organise company structure; led recruitment efforts, developed roles and responsibilities of all staff, and managed the interview and onboarding process.
  • Redefined KPIs for the delivery teams and created a bonus structure tied to personal and project performance.
  • Partnered with the Sales Director on pre-con to Delivery process, by enhancing the CRM system reducing handover times by 50%.
  • Researched, implemented, and led the rollout of Procore CMS for Daylight and its sister company.
  • Supported operational goal-setting and process optimisation for the sister Business..
  • Worked closely with Managing Directors of both businesses to develop and present a strategic outline for creating a group structure.
  • Acted as the most senior point of contact for all operational and project-related matters.
  • Expanded the supply chain and subcontractor base.
  • Took the lead on all safety and quality-related initiatives.
  • Controlled and approved all payments within the business.
  • Successfully guided the business through an effective adjudication process with a prominent UK developer client.

Business Unit Operations Manager

Stortford Interiors Ltd (Parkrose), Herts
07.2018 - 08.2023
  • Lead and monitored multiple project teams and support Site teams through the whole project cycle ensuring feedback is relayed in a positive manor to obtain successful defect free completion.
  • Responsible for developing and implementing the Joinery / Fit out Operations Strategy and the ownership and development of senior level Key Supplier Relationships allowing staff to increse revenue by 15% in one year.
  • Produce and Deliver Tender project programmes and presentations for Preconstruction team and attend Tender meetings / mid bids as the Joinery / Fitout Operational representative
  • Conduct Annual and interim PDRs to a close selection of operational PM's, SM's and apprentices.
  • Responsible for maintaining and improving Health safety on all project within the business unit group and ensure items of concern are adequality actioned and swiftly closed out with support of the Business H&S Manager.
  • Key player in the Business for improving QA systems and documents whilst maintaining high levels of positive output with in the business Unit group to achieve high KPI expectations.
  • Recent Projects:
  • 135 Bishops Gate – Joinery/Fitout (£3.7m) Commercial
  • Hilton Hotel Woking – Joinery/fitout (£3.1m) Accommodation & Leisure
  • One Thame City – Core Fitout (1.8m) Residential
  • HS2 (SCS) – Fitout to three buildings (2.8m) Infrastructure
  • One Centenary Way – Joinery (600k) Commercial
  • Avanti Grange School – Joinery (800k) Education
  • 196-222 Kings Road – Joinery – (400k) Retail / Commercial mixed
  • One Sherwood Street – Joinery (1.2m) Commercial / Heritage mixed
  • Developed and implemented strategies to maximize customer satisfaction.

Project/Operations Director

Rox Interiors Ltd, London
09.2014 - 06.2018
  • Lead and monitor multiple project teams and support staff through the whole project cycle ensuring feedback is relayed in a positive manor to obtain successful completion
  • Successfully set up and controlled numerous multi-faceted core fit out packages inclusive of joinery, washrooms, receptions and MEP with contract values ranging from 250k to 5m
  • Monitor, control and sign-off of all site and office staff holidays, absence reports and expenses
  • Added a fully operational design team and procurement team into the business during growth period that has accelerated pre-construction activities
  • Developed and incorporated clear key processes and procedures into the company to streamline the systems
  • Monitor strengths and weaknesses from an operational level and developed ‘how too' presentations to proactively assist Project/Site/Commercial Managers and design team to focus on the core Business needs whilst also conducting probation and annual reviews
  • Successfully developed a full working business plan based on the board's key objectives and monitor quarterly in line with growth
  • Chair monthly CVR meetings with the commercial teams and report to the board on current financial status of projects through Sage reports
  • Monitor all site staff levels through a global projects programme report
  • Incorporated new project H&S packs to the company and brought in paperless software to assist site team efficiency
  • Encouraged and drove the development of the company's brand through exposure with social media, glossy capability statement magazines and new website design
  • Attend all pre/post tender meetings and develop/chair project specific capability presentations
  • Set up project teams and control internal tender to contract handover meetings
  • Actively reviewed, updated and added new company standard forms to all aspects of the business.
  • Monitor projects progress through regular site visits and random auditing
  • Proactively encouraged the board in allowing the development of new innovative products and ideas that haven given the business another dimension and clearly assisted in attracting new work
  • Develop and distribute lessons learnt reports post phase or project completion and publish to all teams
  • Arrange and conduct Interviews, review and grade candidates before producing offer letters and contracts of employment to successful applicants

Senior Project Manager

Stortford Interiors Ltd (Parkrose), Herts
04.2014 - 08.2014
  • Guided all project/package drawings and samples through the design process acting on comments by architects to achieve approval and A status
  • Undertook and managed the procurement process of all materials/elements of work through suppliers, internal services & subcontractors to meet the projects construction programme, specification, design and budget in accordance with the contract terms
  • Monitored manufacturers ensuring all produced items are scheduled, set out and QA checked prior to delivery
  • Controlled information flow through projects including programming, monitoring and progress recording whilst ensuring full communication is maintained to all relevant parties
  • Worked closely with the financial and commercial team to ensure monthly valuations and variations are clearly demonstrated and agreed to minimise potential cash flow issues

Project Manager

Rox Interiors Ltd, London
12.2012 - 03.2014
  • Recruited to take on the company's largest ever project which included full high-end turn key wash rooms amounting to 24 levels over two buildings. Ensured full communication was maintained to all relevant parties. Project was completed with highest recorded margin at the time
  • Fully incorporated design effectively to allow all joinery and materials to be manufactured straight from drawings whilst ensuring all walls, floors and ceilings were built to minimal tolerance
  • Organised and chaired project team meetings relating to progress, health and safety and co-ordination
  • Successfully set up and closed out subcontractor's works with regular valuations and final account meetings
  • Developed and used methods to record and inform on delays, therefore assisting in a successful final account.

Project Manager

Swift Horsman Ltd, Herts
11.2007 - 11.2012
  • Managed multiple joinery, washroom and core fitout packages ranging from £500k to £4m
  • Checked and managed the design aspect of a project ensuring faults, clashes and irregularities were raised and closed out successfully whilst picking up and acting upon any potential variations
  • Worked closely with the in-house joinery factory ensuring all produced items were scheduled, set out and manufactured correctly in line with approved design
  • Established management and regular monitoring of the Site QA system, health and safety and Environment procedures

Assistant Project Manager

Swift Horsman Ltd, Herts
06.2005 - 11.2007
  • Worked on a large 20-floor new build commercial project acting as the project surveyor under the Senior Commercial Manager. This included raising orders, collecting and paying invoices, working closely with split bills, variations, valuations, interim statements and final accounts
  • Procured commercial projects through design stage with project team including take-offs, drawing approvals and sign-offs
  • Worked closely with internal estimating team pricing up small to medium sized specialist joinery projects with a value up to £3m

Bench Joiner

Swift Horsman Ltd, Herts
10.2003 - 06.2005

Bench Joiner

Datum, Herts
08.2002 - 10.2003

Bench Joiner/Fitter

Midas, Herts
07.2001 - 08.2002

Shop Fitter/Joiner

Spillshire Shop Fitters Ltd, London
02.1999 - 07.2001

Carpenter

01 Property Services, London
10.1998 - 02.1999

Trainee Carpenter

800 Group, London
07.1998 - 10.1998

Education

BSc Hons - Construction Management

Westminster University
London, ENG
01.2010

NVQ Level 1 – 3 - Carpentry and Joinery

Oakland's College
Hertfordshire
01.1999

NVQ Level 4 - Supervisory Studies

Oakland's College
Hertfordshire
01.1999

GCSE’s - Construction Technology, English, Maths, Science, History, French and Art/Design

Chancellors School
Hertfordshire
01.1995

Skills

    Procurement / supply chain

    Project Delivery

    Innovation and Creativity

    Procurement / Supply chain

    Project scheduling software

    Staff and Training Development

    Contract and Framework Management

    Business Growth

Software

Procore

Mondaycom

Asta power project Software

Accounting Software

Certification

IOSH Leading safely

Timeline

Group Operations Director

Daylight (London) Ltd / P4HB / Genau, Essex
05.2025 - Current

SMSTS

11-2023

Head of Operations

Daylight (London) Ltd, Essex
09.2023 - 05.2025

Red Cross first aider

02-2023

IOSH Leading safely

09-2018

Business Unit Operations Manager

Stortford Interiors Ltd (Parkrose), Herts
07.2018 - 08.2023

Project/Operations Director

Rox Interiors Ltd, London
09.2014 - 06.2018

Senior Project Manager

Stortford Interiors Ltd (Parkrose), Herts
04.2014 - 08.2014

Project Manager

Rox Interiors Ltd, London
12.2012 - 03.2014

Project Manager

Swift Horsman Ltd, Herts
11.2007 - 11.2012

Assistant Project Manager

Swift Horsman Ltd, Herts
06.2005 - 11.2007

Bench Joiner

Swift Horsman Ltd, Herts
10.2003 - 06.2005

Bench Joiner

Datum, Herts
08.2002 - 10.2003

Bench Joiner/Fitter

Midas, Herts
07.2001 - 08.2002

Shop Fitter/Joiner

Spillshire Shop Fitters Ltd, London
02.1999 - 07.2001

Carpenter

01 Property Services, London
10.1998 - 02.1999

Trainee Carpenter

800 Group, London
07.1998 - 10.1998

BSc Hons - Construction Management

Westminster University

NVQ Level 1 – 3 - Carpentry and Joinery

Oakland's College

NVQ Level 4 - Supervisory Studies

Oakland's College

GCSE’s - Construction Technology, English, Maths, Science, History, French and Art/Design

Chancellors School

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