CHRIS TEMPLEMAN

• Procurement, Brand Management, Creative Services, Print Management
• Implemented cost-effective measures, improved operational efficiency.
• Secured new business through strategic presentations and client meetings.
• Fostered a positive work environment, boosted employee morale.
• Expanded client base with proactive networking and relationship building.
• Facilitated high-level negotiations, secured profitable contracts.
• Piloted innovative solutions for complex business challenges.
• Coordinated cross-departmental collaboration for project success.
• Oversaw budget management to ensure financial efficiency.
• Streamlined internal processes to improve organisational effectiveness.
• Managed key accounts to maintain strong customer relationships.
• Drove sales initiatives resulting in market share growth.
• Cultivated strong partnerships with external stakeholders to achieve mutual objectives.
• Delivered exceptional customer service for increased client satisfaction.
• Managed crisis situations effectively, minimising potential damage.
• Directed successful product launches enhancing company reputation.
• Conducted quality control and evaluations to promote continuous improvements.
• Delivered high level of service to clients to maintain relationships for future business opportunities.
• Served as single point of contact for service delivery, guaranteeing adherence to contractual obligations.
• Opened up new markets and revenue streams with strategic research and analysis.
• Achieved and surpassed financial targets for account, including revenue, expenses and debtors targets.
• Established and maintained standard operating procedures and processes for the account.
• Led teams to consistently achieve service-level agreement standards.
• Coached staff to reach sales targets and maximise revenue.
• Liaised between clients and sales executives to resolve account management issues.
• Planned resources to deliver projects while hitting financial targets.
• Oversaw high-volume production lines and logistics.
• Managed, mentored and assigned tasks to interns.
• Collaborated with creative teams to design impactful campaigns.
• Secured sales growth by leveraging leads and existing customer base.
• Brought strategic concepts to life in tangible, effective programs.
• Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
• Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
• Enforced service standards to maintain establishment reputation for excellence.
• Followed industry trends and set pricing strategies to maximise business returns.
• Established clear budgets with sound controls to keep business operating with optimum finances.
• Planned logistical operations for safe transportation, storage and sale of goods.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Evaluated products to select mix meeting current customer demand.
• Oversaw business staffing and training, building successful, customer-focused team.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Leveraged strong working knowledge of products and systems within business services industry.
• Championed process improvements, elevated overall business performance.
• Analysed market trends to inform business development strategies.

• Took initiatives in organising regular meetings with clients to discuss their requirements and concerns.
• Leveraged CRM tools for improved client management and follow-ups, enhancing retention rate.
• Fostered a collaborative environment within the team leading to increased productivity levels.
• Facilitated the development of creative proposals for potential clients; enhanced brand visibility.
• Managed account budgets meticulously to control costs and maximise profitability.
• Enhanced customer satisfaction through prompt resolution of complex issues.
• Negotiated favourable contract terms with key clients, ensuring long-term business growth.
• Handled escalated client concerns efficiently, mitigating potential damage to company-client relationship.
• Oversaw strategic client relationships, strengthening company reputation.
• Developed comprehensive reports on account activity, influencing strategic decisions positively.
• Nurtured existing client relationships; boosted customer loyalty and satisfaction.
• Strategically planned account activities to ensure timely delivery of services and products according to client needs,.
• Streamlined communication channels with internal team members, improving overall efficiency.
• Forged strong relationships with clients to increase trust and loyalty.
• Reviewed accounts regularly to assess performance and identify improvement areas.
• Handled customer concerns and complaints to resolve issues and build loyalty.
• Established strong relationships with new clients through effective influencing, strategic prospecting and weaving exceptional customer service into sales process.
• Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
• Developed account growth strategies to expand revenue opportunities.
• Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
• Prepared and presented yearly forecasts and plans to key stakeholders.
• Cultivated strong rapport with clients and stakeholders to support long-lasting partnerships.
• Represented company at industry events, networking to increase client engagement and identify new opportunities.
• Trained and mentored new account representatives to deliver outstanding service.
• Increased client satisfaction, implementing strategic account plans to foster growth.
• Met and exceeded established quotas for client satisfaction and account growth.
• Documented account activity and worked within data security guidelines to safeguard confidentiality.
• Optimised sales methods to best engage, acquire and retain customers.
• Grew annual revenue by 30% with targeted sales and marketing strategy.
• Represented organisation to public at trade exhibitions and conventions, driving awareness of Procurement & Business Services.

• Facilitated productive team meetings to align on objectives and improve performance metrics.
• Optimised operations efficiency by streamlining processes and systems within the department.
• Handled high-profile accounts, gaining invaluable experience in stakeholder management.
• Ensured seamless service delivery through efficient project coordination.
• Delivered exceptional customer service to ensure high client satisfaction levels.
• Established strong relationships with new clients through effective influencing, strategic prospecting and weaving exceptional customer service into sales process.
• Supported finance team by preparing timely and accurate invoices to streamline processing.
• Maintained relationships with key clients to maximise account revenue and loyalty.

• Streamlined workflow with effective resource allocation.
• Conducted regular progress meetings, keeping stakeholders informed.
• Managed budgets, ensuring cost-effective production execution.
• Organised production schedules for timely project completion.
• Allocated resources effectively, optimising budget utilisation.
• Create & deliver bespoke products on behalf of Burberry

Guaranteed timely delivery of projects by efficient resource allocation.

• Established performance standards within the team, promoting excellence at work.
• Implemented innovative techniques for improved output results.
• Collaborated cross-functionally with other departments fostering teamwork.
• Facilitated training sessions for new hires, promoting skill development.
• Coordinated with external agencies, ensuring excellent communication.
• Managed studio operations for smooth workflow.
• Developed studio schedules and timelines to meet project deadlines.
• Supervised daily operations of the studio, ensuring productivity and quality control.

• Oversaw budget planning to control costs effectively.
• Facilitated training sessions for new hires, promoting skill development.
• Developed studio schedules and timelines to meet project deadlines.
• Managed studio operations for smooth workflow.
• Enhanced client relations by offering top-quality customer service.
• Implemented innovative techniques for improved output results.
• Liaised with clients for project specifications, delivering tailored services.
• Guaranteed timely delivery of projects by efficient resource allocation.

Worked on brands including - McGrath Real Estate, Woolworths, Big W, Franklins, Coles and with agencies including Saatchi's, Clemenger and George Patts